The Importance of Analytics in IT
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A recently published study by Forrester Research evaluates IT operations analytics (ITOA) adoption, benefits and challenges based on the analyst firm’s market data and study of the same audience. Overall, Forrester found that analytics software is a top priority for business. Companies are embracing analytics as they strive to gain business intelligence from big data. It is an uphill battle however as companies also face increased IT complexity, which is slowing progress and placing strain on IT staff. The takeaway is that analytics are crucial to IT evolution and business success. The Forrester study notes that analytics will first provide value assisting in reactive processes before applying analytics to application design and services earlier in the life cycle. Once analytics insights can be applied earlier in the process, more sophisticated automation that can streamline the full life cycle will be enabled. Forrester predicts an evolution in IT, driven by analytics.
This evolution is where IBM comes in. As big data and IT complexity threaten to overwhelm IT staffs, IBM makes data streams of information actionable and predictive. Instead of building products to identify and manage just one area of data, we are looking at multiple data streams and connecting them together, especially within our SaaS model. Our IT Operations Analytics solutions allow clients to predict, search, and optimize their unique data streams to predict problems before they occur, hone in on solutions and optimize their IT and application infrastructure.
IBM Data Scientist Doug Mcclure walks us through how this works: ht
IBM ITOA solutions integrate to provide enhanced value
Many of our competitors can search and find information, while others can heighten relationships through manual set up. The beauty of IBM solutions, as you may have noticed within the above video, is that we integrate search into our products, so you don’t need to open and deploy multiple tools; there is an accelerated value when everything works cohesively. We also offer a unique approach with analytics. We are using a math-based collection layer, versus a complicated service agreement, to understand streams of incoming data. This allows a speedier discovery without needing to have things manually typed into the program. Further, because this process benefits from math and automation, previously unknown relationships can be identified. Our systems can find 10-15 relationships, and often our clients hadn’t previously known about these correlations. Ultimately, we’re enabling our customers to get ahead, remove IT complexity and use their existing data to work more intelligently.
Consolidated Communications Holdings Inc., a leading regional communications provider, recently deployed a four-week beta test of IBM SmartCloud Analytics solutions to analyze 80,000 network statistics in near-real time, understand “normal” operational behavior automatically and proactively identify changes that indicate a problem—all without having to set thresholds or develop service models. The results were 100 percent detection of major incidents and advanced warning of problems, far earlier than traditional methods, all of which the company estimates will result in a cost avoidance of $300,000 annually.
More from Forrester on the benefits of ITOA
If the results from Consolidated Communications aren’t enough to convince you, I recently had the opportunity to talk with Forrester Principal Analyst Glen O’Donnell who shared his insights on the subject of analytics, including the benefits he anticipates clients will enjoy. View the video below to hear from him. http
IBM is bringing the bit bucket of big data and your ability to drive change together, allowing you to understand what’s happening, when it’s taking place and how to drive change within that environment. We have a dedicated team of data scientists available to work with you to find your best solutions. I invite you to connect with our team and experience the difference for yourself.
Link directly to the Forrester paper: http