... as a Service
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As we head into 2014 Pulse we have embarked on an exciting moment for the Cloud and Smarter Infrastructure brand. With the launch of IBM Service Engage (htt
Many smaller management providers in the market have carved a niche in specific areas of IT Service Management. By doing this for an area of Systems Management those vendors have made "speed" for a domain more important than lifecycle, optimization, integration, and end to end. But none of them have solved the biggest problems our clients face which is how do you get an integrated view of systems management that drives business and expense optimization? That implies that you as an IT shop don't have to integrate 4 or 5 different vendors Saas solutions, and at times you may want to have a choice of running in both on-prem and Saas modes with the ability to change on demand your licensing and technology model as your business needs change.
Service Engage solves these problems. From one URL, a client can monitor and manage the performance of their applications and infrastructure; manage incidents, problems, and service requests; and automate business processes and workloads. As we evolve the Service Engage, we will blend in more of our broad portfolio’s capabilities, providing solutions for Analytics, Smarter Physical Infrastructure, Storage, and more.
What separates Service Engage even more from the competition –and is a major shift for our brand –is that it offers much more than a path into our solutions. It provides our users with a true engagement experience, one in which they can Learn, Explore, Try, Buy, Extend, and Support IT Service Management solutions. This is the Next Generation of Service Management, and we are leading the charge.
I encourage you all to make sure every client you engage with knows about Service Engage. I’m confident they will find that it delivers time to value at a velocity they have never experienced in the Service Management space. Service Engage is built on top of our new composition environment, CodeName: Bluemix, leverages the strength of IBM's BSS (yes ... you can buy our software now with a Credit Card), and the world wide expertise and presence of IBM Softlayers.
Needless to say, the launch of Service Engage is a significant milestone in the life of the C&SI brand. I want to congratulate everyone for their hard work, and for accomplishing so much in such a short period of time.
Check it out ...