As we head into 2014 Pulse we have embarked on an exciting moment for the Cloud and Smarter Infrastructure brand. With the launch of IBM Service Engage ( http://www.ibmserviceengage.com ), IBM C&SI became the only provider in the IT Service Management space to deliver a truly integrated value proposition to our clients. Here’s what I mean by that.
Many smaller management providers in the market have carved a niche in specific areas of IT Service Management. By doing this for an area of Systems Management those... [More]
Every year I publish a set of storage trends that I believe most clients IT shops can take advantage of, and where technologies exist to help resolve the underlying issue in the IT environment. Here are my thoughts for 2012... 1) Storage
breakthroughs nipping the “Digital Dark Age” in the bud
early 1990’s, an increasing proportion of data created and used has been in the
form of digital data. Today, the world produces more than 1.8 zettabytes of
digital information a year. Yet, digital
storage can in many ways be more... [More]
Every year I publish a set of "trends" that I think will be prevalent across the (storage) industry. Sometimes they are a bit obvious, sometimes a bit controversial, and other times just something to make you stop and think. Here is the 1st of 5 for 2014.
We all know there are many “…ities” that we all worry about as part of our IT infrastructure; secur ity , reliabil ity , serviceabil ity , and so on. But in 2014, the... [More]
It's an interesting time for enterprise IT because the pace of change—always fast in technology! - is actually accelerating.
The innovations we've seen recently aren't just broad (touching many areas), they're also deep (affecting how services are delivered in a very basic way). And in 2014 we're going to see that continue to develop. Consider the growing acceptance of (call this what you want, software defined environments - SDE, software defined datacenter, software... [More]
Society’s impatience with Technology
Well, it’s happened. Society's impatience with technology has reached the data centers. All types of admins (server, storage, network, VM, etc) want the big red “EASY” button. Easy installs, easy to use, easy to administer, easy to switch technology providers, user friendly, and of course everything should just work. The old science of the admin is waning fast, and those that still carry that title are retiring. We will progress to... [More]
In my Storage Trends that I published in Dec 2011, I discussed the real adoption of “private” clouds, the intrigue of “public” clouds, and the “future” state of this thing called Hybrid Clouds (a mixed blend of both private and public cloud deployments.) Well, here we are at the start of 2014, and “Hybrid” is a well understood concept. In fact, I’d contend that as we progress forward, the term “cloud” itself will morph into inherently implying... [More]
Line of business organizations have been using analytics to uncover new revenue streams and business opportunities for years. Now, this technology is being turned inward and applied to the data center itself to drive operational efficiency. Early adopters of this technology have been seeing a number of benefits driving greater data center efficiency. Efficient disaster recovery will become standard practice, say even mandatory, for major markets. Analytics are going to play a major part in determining... [More]
Client feedback has a huge impact on what we develop. The more interaction we have with you during the development of our products, the more feedback we are able to implement to ensure that we deliver the outcomes you are expecting. This working relationship with our clients is what we refer to as Transparent Development. Transparent Development is the ongoing, open engagement between IBM development and our users on the development of our products. The emphasis is on being open and transparent about our direction and providing you with open... [More]
You guys will notice a theme here ... design, experience and delivery of new capabilities that help clients better shape the experience they have with their IT. Lets start with the client experience that is all around us. We encounter it every day as we work, play, communicate and socialize. It permeates our subconscious. It guides our decision-making. It shapes the way we view the world. We gravitate towards the great experiences and avoid the not so great ones. The client experience... [More]
When I ask IT and LOB executives where their biggest challenges lie, its often around the buckets of bits they have lying around their data center that, if properly understood, represent the value of their applications, their business, their systems and resources. They further respond always around keeping services up and running with the performance customers expect .... there must be some magic way to derive that from those buckets of bits they have. How do we avoid problems? If they do occur, how do we reduce the... [More]
Great to speak to all of you from our new Executive Corner on Service Management Connect (SMC). SMC provides us with a virtual community where we can connect directly with our clients and partners on topics including best practices for our shipped solutions, early code releases for new products and strategic news. As we move forward in 2012, we will be providing increased access to our development progress so that our users can have a stronger impact on the direction of our products prior to General Availability. Since launching SMC at Pulse... [More]
In a previous blog post, I talked about some shifts happening in the industry, like the shift to SaaS and the increasing importance of a great user experience. Today I'd like to talk about an important shift in the realm of application development and operations: continuous delivery. It’s a critical part of our new experience that clients are enjoying via our Saas delivery on www.ibmserviceengage.com .
In the old days, application deployments were white-knuckled affairs that usually marked the end of a long and... [More]
I recently talked to a client who spent almost 29 hours with multiple people trying to understand the root cause of why batch jobs were failing. As you can imagine the 29 hours was full of pressure, intensity, and without sleep. After 29 hours the problem was found and a fix was applied and all returned back to their day jobs after catching up on their sleep. Once the pressure was off, the IBM support team suggested to the client that we might try a new product from the System z Cloud and Smarter Infrastructure team. The product is... [More]
Good data about services is essential to making decisions. How can I find it when I need it? Making decisions about opportunities as well as problems and new challenges requires information. In many cases, that information needs to be available in real time and in context to the business. For example, before I patch a server, it is essential to understand what applications are running on that server and what time is best to apply a patch. It is necessary to know the current patch level as well as any recent, pending issues or... [More]
What if there was a better way to find the system z needle in a massive growing haystack?
Rather then accessing multiple logs and manually scanning them for a clue on where that needle is, why not try a recently introduced product in beta called SmartCloud Analytics Log Analysis z/OS Insight Packs now enhanced with CICS insights. With the ever increasing number of transactions supported by CICS, the pressing need to understand the environment and the changes that could impact your business is critical. Spending minutes rather then hours... [More]