IBM is pleased to announce the availability of the latest versions of IBM FileNet Workplace XT and IBM WEBi.
IBM FileNet Workplace XT v1.1.1 is the latest update to the Workplace XT web-based client for the IBM FileNet P8 Platform. It continues to focus on improvements to usability and enhancements to the ease-of-use and adoptability of the product.
IBM WEBi 1.0.2 is a new WEB client for IBM Content Manager OnDemand and IBM Content Manager. This new user interface is part of our Open Standards ECM Client Initiative supporting Web 2.0 and AJAX technologies. IBM WEBi can be easily customized and rapidly deployed to a business user's desktop and provides today's knowledge worker with the ability to view and edit documents and/or multiple content types using an intuitive user interface.
Download and view recorded Demos of Workplace XT and WEBi. (right-click to download)Workplace XT v1.1.1 (WMV, 4:26, 15.8MB)WEBi v1.02 (WMV, 4:11, 5.5MB)[Read More]
Trends for the Enterprise Content Management (ECM) user community
IBM® FileNet® Image Services stores and manages huge volumes of fixed information in a highly available environment.
It accelerates access to critical content and documents, empowering users to make better and more efficient decisions and respond more quickly to business demands.
* Stores and manages enterprise-level volumes of fixed information and content * Accelerates access to critical content and documents by providing a highly available environment * Maintains high levels of availability and security for corporate assets * Prevents corruption and loss of critical content and documents caused by unexpected disruptions * Increases operational effectiveness and helps reduce costs
Capture, Secure and Access Billions of Documents - IBM FileNet Image Manager Active Edition (4 pages, 531kB).[Read More]
Texas County and District Retirement System (TCDRS) has selected IBM (NYSE: IBM) to bring millions of records online with a new enterprise content management system which will provide pension fund members and customer service representatives with real-time access to pension and retirement information.
In an effort to better support its customers, help ensure compliance and business continuity, and improve the storage and archiving of important retirement benefits information, TCDRS digitized all their customer account information and is electronically capturing new documents for this $17 billion statewide public-employee retirement system serving more than 180,000 active, retired, and former employees of participating Texas counties and districts.
"The move to electronic files is dramatically helping us improve our customer service delivery and helping us better protect and manage the millions of documents that TCDRS has created in the course of administering more than 570 nontraditional defined benefit pension plans," said C. Ray Smith, Chief Administrative Officer, Texas County and District Retirement System. "We are transitioning our business by doing away with the manila folders that have traditionally been stacked on desks in favor of a more efficient electronic process that enables automatic routing of case files and customer service requests."
The new enterprise content management system, built on IBM FileNet P8 Content Management software, will also serve as the foundation for a new advanced retirement system architecture that includes business process reengineering and enhanced customer relationship management to further improve services delivered to customers and at the same time improve the efficiency of TCDRS operations.
TCDRS recently completed conversion of over four million pages of paper files into electronic images allowing them to be easily stored, backed up and retrieved. The adoption of the new system is simplifying the jobs of customer service personnel, improving many of the daily business processes such as accessing account data, and enabling members to access and complete forms online thus improving the handling of incoming documents. Enhanced electronic workflow and case management capabilities are currently being designed using IBM FileNet Business Process Framework.
"We developed an enterprise content management system that not only helps us address our immediate needs for records accessibility and improved business continuity, but also lays the foundation to help us achieve our vision of serving our customers with expanded retirement planning and benefit services while striving to be one of the most efficient public pension plans in the nation," Smith said.[Read More]
When staff in multiple office locations need to collaborate, the on-line file-sharing tools in Basic Content Services (BCS) deliver a quick, low-cost and easy solution. Rather than individuals holding separate files on desktops and servers, BCS enables people to access the information they need, when they need it. Many solutions, such as SharePoint and Quickr, also include access and version control.
Although Basic Content Services improve collaboration, they can also create silos of information. BCS solutions do not enable content management. To avoid issues such as compliance and litigation, BCS solutions need to be supported by a robust Enterprise Content Management architecture.
If your business requires any of the following, you should be supporting your BCS solutions with ECM:
* Filing and archiving plans * Retention policies * Secure information access * A content integration platform * Systems the support business processes
Find out how ECM can help you optimise your BCS tools by visiting our microsite and downloading our white papers. The papers are free to all registered users, and registration only takes a moment.
Download the PDF-Files for further informations.BCS and ECM: Content is not a Commodity. Overview (3 pages, 19kB)The Co-existence of Microsoft SharePoint and Advanced ECM Platforms: What You Need to Know. (24 pages, 727kB)IBM FileNet P8 & Microsoft SharePoint: End-to-End ECM for Improved Control. (12 pages, 376kB)[Read More]
The advantages of IBM FileNet Business Process Manager versus IBM FileNet eProcess are enormous. Combine that with the fact that you can now move to the new platform without disrupting day-to-day operations — and the payoff for making the transition today becomes crystal clear.
Moving from IBM FileNet eProcess to IBM FileNet Business Process Manager has always been a positive change. So, why make the move now? The internal tooling in eProcess 5.2 lets you transition applications to the new platform gradually, with minimal impact to your organisation. You’ll share a common process engine, keep all active work intact, and gain simulation and monitoring capabilities.
Register to access technical white papers and a recorded webcast and learn why moving to IBM FileNet BPM now can really pay off.Get them now![Read More]
"By federating our files into one central IBM FileNet P8 repository, we were able to locate and access files instantaneously to provide enhanced customer service, as well as incorporate those files to our business processes across the company."John Amat, Vice President Anchor General Insurance Agency, Inc.
Moving to a STP model gives Anchor General a critical advantage – issuing policies at the point of sale in hours rather than days.
Business need:Transforming manual Point of Sale, Underwriting and New Business processes using a straight-through processing model to reduce the time required to process applications. Applying consistent underwriting guidelines and maintaining compliance with regulatory requirements.
Solution:Anchor General implemented solutions using IBM FileNet P8 and BPM along with IBM ECM ValueNet Business Partner, ICI Solutions’ KwikWork Business Process Framework to adopt a straight-through processing model.
Benefits:Reduced the overall timeframe from new application in-take to policy issue from seven days to five minutes. The number of human touchpoints in the New Business process was reduced from 47 to two. Customers and brokers receive declaration pages in real-time with the knowledge that the policy is not just bound, but in-force within minutes following the intake process.
Read more about how Anchor General achieves straight-through processing of new policies with IBM Enterprise Content Management and Business Process Management.Learn more...[Read More]
"The system allows us to conform to SOX controls, process invoices faster with fewer errors and position ourselves so that we can handle volume increases without adding to the headcount, which we would not be able to do using old methods of processing."Daphne Sumner, Accounts Payable Manager Skechers USA, Inc.
Skechers calculated an 18 month return on their initial investment. Tens of thousands of dollars were saved by eliminating the outsourced scanning service alone. Additional savings come from streamlining and automating the invoice process for greater accuracy and efficiency, providing the ability to take advantage of early payment discounts, and eliminating end-of-quarter unrecorded liabilities and time consuming manual searches associated with missing invoices.
Business need:Reduce cost and eliminate inefficiency in accounts payable process (AP); Implement an AP process complying with Sarbanes-Oxley (SOX) requirements; Manage accounts payable process centrally and deploy worldwide as a shared service.
Solution:Accounts payable application built by IBM partner Avrio on the IBM FileNet® ECM platform, leveraging business process management, content and eforms with integration to PeopleSoft Financials via Avrio’s APConnector.
Benefits:Reduced cost and greatly increased efficiency in accounts payable process; Consistent, enforceable AP process achieves SOX compliance; Faster approvals result in timely payments to vendors, taking advantage of discounts; Real time invoice tracking eliminates end-of-quarter unrecorded liabilities due to missing invoices.
Read more about how Skechers plans locally and deploys globally to achieve process efficiency and compliance.Learn more...[Read More]
What’s fuelling demand for Business Process Management (BPM) and Business Rules Management (BRM) systems in areas such as compliance monitoring, smart order routing, trading, account management and financial reporting? What are some of the issues facing securities and capital market firms in 2008 and beyond ? How do these Enterprise Content Management (ECM) technologies improve collaboration, flexibility, auditability and speed? Register to watch this pre-recorded webinar and learn how IBM’s Enterprise Content Management BPM and ILOG’s BRM answer these questions and more.
'The growth in the Global Securities Industry revenue has been very healthy of late - with most of the growth coming from emerging and developing markets. Globalization and technology are feeding off each other to redefine electronic trading…'Tom Price, Senior Analyst, Securities & Capital Markets, TowerGroup
Beyond Best Execution and Compliance Monitoring: The BPM and Business Rules AdvantageRegister to watch this pre-recorded webinar[Read More]
J.B. Hunt Transport Services, Inc. faced many challenges associated with the increasing volume of documents in its operations, from customer billing to the management of its carriers. With IBM Enterprise Content Management solutions, J.B. Hunt drove business transformation - resulting in cost reductions, improved efficiency, and increased revenue.
Click here to see the video on IBM TV[Read More]
In the past, when vertical processes were supported with individual applications, it was comparatively well understood how to roll-back a transaction if the need arose because the process was contained within a closed system. From an information perspective, it was just as clear how to maintain referential integrity as all the information relevant to a particular transaction was filed within the same data store. Application rules and data entry edits provided the business context for the stored data, guaranteed its quality within the closed system, and access control subsystems prevented unauthorized access to information. Furthermore, if a transaction had to be rolled back, it was a relatively easy task because this functionality was maintained within the transaction processing system.
But as organizations continue to support more of their end-to-end business processes implemented within a Service Oriented Architecture (SOA), some potentially unforeseen issues arise. Such processes need to synchronize a wide variety of services, human tasks, information, domains and users. Process Integrity is necessary to make the entire process behave as though it was being supported as a single unit without losing the richness of the user experience.
IBM approaches this challenge from the perspectives of information, interaction and transaction:
* Interaction Integrity: Providing users with timely, secure access to information and content * Transaction Integrity: Transactions must execute consistently and have the ability to recover as required * Information Integrity: Ensuring reliable, complete and manageable information
This paper focuses on Information Integrity, looking at both the information quality itself as well as the quality of service aspects that should be expected of an information infrastructure.
Implementing Information Integrity - A White Paper (11 pages, 784kB)[Read More]
Are you looking for ways to get more out of your ECM system? An ECM Center of Excellence can help drive the adoption of ECM technologies throughout your enterprise. “Building an ECM Center of Excellence” – a Consulting Services offering from IBM ECM Lab Services assists customers to build an organization focused on the enablement of ECM technology services. Staffed with their own ECM specialists, the Center of Excellence maximizes the business value of ECM throughout a customer’s organization.
Read how to build an ECM Center of Excellence to learn how you can create and maintain your own ECM Center of Excellence.
IBM Enterprise Content Management Services: Building an ECM Center of Excellence (2 pages, 47kB)[Read More]
Replace multiple point solutions with a single eDiscovery approach that gets electronic information under control.
The advantage? Achieve compliance for local legislation, reduce costs, minimise risk, and gain ongoing operational benefits.
IBM eDiscovery collects and preserves key electronic evidence; and manages litigation holds and retention on a case-by-case basis. You can search, cull and analyse collected content for early case insight, review volume reduction and manage the eDiscovery process end-to-end in a secure, audited, defensible manner.
Learn how IBM helps companies to reduce costs and improve responsiveness to litigation[Read More]
It’s easy to share ideas effectively when everyone agrees to use common terms. For complex ideas, like business processes that involve both people and systems, the accepted standards are Business Process Modeling Notation (BPMN) and Business Process Execution Language (BPEL).
Both standards can be written in XPDL, an XML file format for storing process models and sharing them between different modelling tools.
Whitepaper for IBM FileNet BPM Support for XPDL
(4 pages, 83kB)[Read More]
Administrators who want complete control over their ECM system need to have the facts at their fingertips. And that’s just what the OLAP Process Analyzer 4.0 provides: instant access to reports on system behaviour, from any angle, at any imaginable level of detail.
This document describes how the seven dimensions of the OLAP Database are designed.
Process Analyzer 4.0 OLAP Database Design (30 pages, 635kB)[Read More]
This paper outlines a technical approach for the out-of-box integration of FileNet P8 Business Process Manager (P8 BPM) with existing IBM Content Manager Version 8 (CM8).
The motivation for integrating P8 BPM with CM8 is to enable enterprise to enjoy the benefits of process-driven content-intensive application, and to move away from monolithic applications where business processes and information integrity rules are buried inside application code. Existing enterprise customers of IBM have enjoyed over the years the scalability of IBM CM product. Not only they have built business applications around CM, but also have accumulated petabytes of enterprise content in those repositories. On the other hand, driven by the need to achieve higher business agility, there is significant movement today in enterprises to make their business processes explicit outside of applications and take ownership of these business processes, rather than being tied on the release cycle of application vendors to realize their business process re-engineering initiatives. P8 BPM provides best-in-class business process automation capabilities for content-intensive applications. Thus, integrated P8 BPM capabilities with CM8 (and other IBM IM products), becomes a strategic platform for existing repository owners towards their taking ownership of their business processes while preserving existing investments in our repository products and without moving petabytes of existing contents.
The approach outlined in this paper takes advantage of out-of-box capabilities of P8 BPM and allows processes to access existing CM8 and other repositories through high level business objects uniformly and transparently without programming with disparate repository API-s.
Integration of IBM Content Manager with FileNet Business Process Manager
(30 pages, 1.4 MB)[Read More]