IBM introduced new industry workshops, expanded solution centers and business partner resources to help clients plan and execute enterprise-wide information on demand strategies that will allow them to use information to innovate, compete and grow their businesses.
The new offerings are derived from a powerful combination of market leadership, technical know-how and industry expertise developed in hundreds of software, IT services and consulting engagements. They are designed to help clients address industry-specific business needs such as customer loyalty, globalization, mergers and acquisitions, cost efficiency and risk and compliance, and to accelerate their business optimization efforts.
With rising demand for information management projects for business intelligence, data warehousing, information integration, master data management and enterprise content management, organizations are increasingly relying upon IBM Business Partners to help them get more value out of their business information. Last fall, IBM responded to this need with the Information on Demand Specialty Program, which combined with the Information on Demand Community Program now consists of more than 2,200 partner members.
Read more about how IBM Unveils Resources to Help Clients Accelerate Access to Information on Demand.[Read More]
Trends for the Enterprise Content Management (ECM) user community
Matching: industry X
From traditional banking and investment services to relationship lending and new credit vehicles, success in banking and financial markets demands continuous evolution and innovation. In prior years, great emphasis was placed on back office automation and the Internet as the future of financial services. Today, customers are demanding more personalized service, and financial institutions must find ways to reconnect with customers and improve their experience to deepen relationships and drive organic growth.
With increased global competition, financial institutions are looking for ways to gain greater wallet share, increase barriers to switching providers and reward loyalty. But, with existing siloed infrastructure, many companies are finding cross-selling and up-selling efforts challenging as any inconsistencies in the service experience across channels and lines of business contribute to customer dissatisfaction and defection.
If improving the customer relationship and competitive market pressures were not enough, financial institutions around the globe continue to struggle to keep up with state, national and international regulatory requirements. From Basel II to anti-money laundering, MIFID and SEPA, not to mention ongoing compliance tasks related to Sarbanes Oxley, the Patriot and Secrecy Acts, banks and other financial services companies can expect no respite. They will continue to face everevolving risk and regulatory compliance requirements. Establishing an information infrastructure that can adjust to these changes is critical.
'IBM FileNet P8 provides advanced technology and long-term support, enhanced scalability to support mission critical applications, and greater flexibility. The open architecture also facilitates integration.'Marco Diehl, 1st VP Cititech
Download white paper: Enterprise Content Management: The Foundation for Continued Success in Banking and Financial Markets (4 pages, 786kB)[Read More]
What’s fuelling demand for Business Process Management (BPM) and Business Rules Management (BRM) systems in areas such as compliance monitoring, smart order routing, trading, account management and financial reporting? What are some of the issues facing securities and capital market firms in 2008 and beyond ? How do these Enterprise Content Management (ECM) technologies improve collaboration, flexibility, auditability and speed? Register to watch this pre-recorded webinar and learn how IBM’s Enterprise Content Management BPM and ILOG’s BRM answer these questions and more.
'The growth in the Global Securities Industry revenue has been very healthy of late - with most of the growth coming from emerging and developing markets. Globalization and technology are feeding off each other to redefine electronic trading…'Tom Price, Senior Analyst, Securities & Capital Markets, TowerGroup
Register to watch this pre-recorded webinar[Read More]
IBM and its business partner, Integro, provide an end-to-end solution that effectively separates and isolates essential e-mail from nonessential e-mail with minimal disruption to employees
Business need:Streamline regulatory and legal compliance processes while improving business efficiency and effectiveness
Solution:An electronic content management solution that simplifies the capture and retention of essential e-mail while helping employees leverage the value of business information throughout its lifecycle
Benefits:Strengthens governance processes; improves staff efficiency; protects corporate intellectual property; enhances collaboration to drive greater innovation
Download Case Study: Rohm and Haas strengthens compliance with electronic records management initiative (5 pages, 120kB).[Read More]
The Belgian Ministry of Finance (BMoF) is one of the largest federal public service organizations within the Belgian Government. BMoF is responsible for tax administration and claims processing for Belgium’s 10 million+ citizens. This enormous responsibility is further complicated, when you factor in BMoF’s task of aligning the interests between law and compliance to serve citizens and policy makers.
By using an IBM ECM solution, implemented and customized by Getronics, the Belgian Ministry of Finance has reduced operational costs, improved claims processing, and increased its visibility to better align the interests law and compliance resulting in a Return on Investment (ROI) of 173% in 5 years.
Download White paper: Belgian Ministry of Finance improves claims processing and communication with IBM ECM solution — realizes 173% ROI (7 pages, 210kB)[Read More]
Health plans are challenged by the exponential growth of unstructured content that they need to securely capture, store, manage, integrate and deliver all forms of content across the value chain. Download this white paper to see how IBM ECM can help automate and optimize your health plan business processes.
Today’s health plans are struggling to continue to deliver value to their members, providers and other stakeholders as a way to maintain their own competitive standing in the marketplace. But this marketplace keeps getting more complicated whether it is due to escalating health care costs, industry consolidation, and increasing regulatory requirements. Technology offers a way for health plans to balance out the health care equation.
Whitepaper for Insurance and Healthcare: Empowering Health Plans to Make Better Decisions with IBM ECM (16 pages, 2.5MB)[Read More]
Read this white paper to see how to innovate and drive a competitive advantage in service, customers must be able to reach the carrier in the manner they desire and receive prompt resolution to their inquiries, sales or service.
First impressions are lasting impressions. Despite all the money and effort devoted to build an insurance carrier’s website or to produce a flashy marketing campaign, it all really comes down to how an individual is treated by their carrier. The delivery of consistent service can make the difference between a customer who has only one of the carrier’s products and doubts he/she will purchase another versus a customer who is apt to be a repeat customer. It is this “customer for life” who is happy to refer friends and family members to the same carrier.
Whitepaper for Insurance: The State of Service in Insurance(12 pages, 1.3MB)[Read More]