From traditional banking and investment services to relationship lending and new credit vehicles, success in banking and financial markets demands continuous evolution and innovation. In prior years, great emphasis was placed on back office automation and the Internet as the future of financial services. Today, customers are demanding more personalized service, and financial institutions must find ways to reconnect with customers and improve their experience to deepen relationships and drive organic growth.
With increased global competition, financial institutions are looking for ways to gain greater wallet share, increase barriers to switching providers and reward loyalty. But, with existing siloed infrastructure, many companies are finding cross-selling and up-selling efforts challenging as any inconsistencies in the service experience across channels and lines of business contribute to customer dissatisfaction and defection.
If improving the customer relationship and competitive market pressures were not enough, financial institutions around the globe continue to struggle to keep up with state, national and international regulatory requirements. From Basel II to anti-money laundering, MIFID and SEPA, not to mention ongoing compliance tasks related to Sarbanes Oxley, the Patriot and Secrecy Acts, banks and other financial services companies can expect no respite. They will continue to face everevolving risk and regulatory compliance requirements. Establishing an information infrastructure that can adjust to these changes is critical.
'IBM FileNet P8 provides advanced technology and long-term support, enhanced scalability to support mission critical applications, and greater flexibility. The open architecture also facilitates integration.'Marco Diehl, 1st VP Cititech
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