The Belgian Ministry of Finance (BMoF) is one of the largest federal public service organizations within the Belgian Government. BMoF is responsible for tax administration and claims processing for Belgium’s 10 million+ citizens. This enormous responsibility is further complicated, when you factor in BMoF’s task of aligning the interests between law and compliance to serve citizens and policy makers.
By using an IBM ECM solution, implemented and customized by Getronics, the Belgian Ministry of Finance has reduced operational costs, improved claims processing, and increased its visibility to better align the interests law and compliance resulting in a Return on Investment (ROI) of 173% in 5 years.
Download White paper: Belgian Ministry of Finance improves claims processing and communication with IBM ECM solution — realizes 173% ROI (7 pages, 210kB)
Belgian Agency Realizes Significant Return On Investment (ROI) with ECM