By Craig Riegelhaupt, Product Marketing Manager for IBM Business Process Management and Operational Decision Management
In 2011, IBM conducted over 3,000 CIO interviews and 99 percent of these CIO's who had mandates to transform their business wanted to create better processes. The IBM Global CIO Study confirmed that process reinvention is a top priority. Since then, technologies like big data, cloud, mobile and social business increasingly have changed the way work gets done. These forces require processes to become:
- Instant: At internet speed
- Seamless: Interconnected and ubiquitous
- Insightful: Targeted and relevant
Forrester Research forecasts that companies will spend about $900 million on mobile process reinvention services in 2013 and up to $2.7 billion in 2014.1 To succeed, you will need to transform your view of process improvement by keeping mobile in mind from the beginning. With mobile as the central tenet, you can reinvent business operations to enable greater customer-centricity, while increasing the efficiency and optimization of end-to-end processes.
In a mobile enterprise, processes must be:
- Mobile-Aware: Be context-aware to engage with all process participants anywhere and anytime
- Mobile-Specific: Capture mobile data to enrich and optimize processes improvement
- Mobile-Centric: Engage in mobile processing of human services to change how employees interact with the enterprise
With mobile, you need to engage all process participants anywhere and anytime to ensure timely success of critical operations. You also need to be able to accelerate development of customer-ready mobile experiences. By reinventing business processes for mobile, you will make processes instant, seamless and insightful. IBM recommended this approach to process reinvention at the IBM Impact 2013 Global Conference, and announced mobile capabilities to help organizations transform and optimize their processes and become mobile-aware, mobile-specific and mobile-centric. These announcements integrate BPM and ODM solutions with the IBM MobileFirst portfolio as follows:
- IBM Business Process Manager and IBM Worklight Bundling: Gain access to non-production use of IBM Worklight Enterprise Edition to develop customized mobile process applications
- IBM Operational Decision Manager Mobile Support: Manage business policies and regulations in real-time via mobile applications, leveraging a RESTful API that allows IBM Worklight developers to embed and invoke business rules
- IBM Integration Bus Mobile Integration with IBM Worklight: Extend data from back-end systems to mobile devices with push notifications and patterns for IBM Worklight
One of the largest academic teaching hospitals in Ottawa, Ontario, Canada, The Ottawa Hospital, wanted to improve its patient focus for optimal care and safety. At the same time, the number of patients with complex symptoms was growing and so were advancements in treatments. The way that delivery teams managed care was a largely manual and un-orchestrated process that varied by individual. The hospital needed to ensure patient care data was available across the whole care team and across unconnected systems and a broad range of communication channels.
Using business process management and operational decision management software from IBM, the hospital reviewed best practices, and then modeled them to make its processes more predictable and easier to execute. The IBM solution integrates with existing hospital IT systems and enables users to interact through web browsers and mobile devices.
The care management platform improves coordination of and visibility into changing patient and hospital conditions. Now practitioners spend less time chasing information and more time delivering care to the patients. The new system helps doctors collaborate and spend more time doing rounds at the bedside. For example, one doctor noticed a patient's behavioral changes at the end of a four-day period, and just prior to the patient's discharge, leading to the life-saving discovery of a brain tumor. Learn more by watching the video or reading the case study.
Cloud: Scaling IT resources for faster innovation
Just throwing technology at today's complex business issues is not enough. IT budgets are diminishing, and technology cannot scale fast enough to meet today's complexity. Most organizations understand the immense potential the cloud holds for quickly scaling their IT resources to meet the fluctuating demands of their consumers and the marketplace. While this ability to quickly scale was a key reason for cloud, and remains a basic benefit of its adoption, the ability to quickly innovate has become the driving force forward. Gartner ranks Business Process as a Service (BPaaS) as the fastest growing cloud segment with 47 percent annual growth.2
As an innovator and leader in cloud computing for more than 45 years, IBM announced at Impact 2013 its BPaaS solution, IBM Business Process Manager on Cloud, plus IBM Business Process Manager Application Patterns and IBM Operational Decision Manager Application Patterns.
IBM Business Process Manager on Cloud is a fully managed business process management (BPM) environment in the IBM SmartCloud. It provides the full benefits of the market-leading IBM Business Process Manager as a cloud-based Platform as a Service. With this PaaS, an organization can obtain a comprehensive BPM suite with flexible pricing and enterprise-level security to accelerate their process management adoption and ultimately their customer success.
In addition, IBM announced IBM Business Process Manager Application Patterns, which are pre-defined configurations of IBM Business Process Manager optimized to run in an IBM PureApplication™ System. Each pattern captures proven best practices for a highly available, production-ready BPM environment in an easily deployable form. The release of the Business Process Manager Application Pattern V8.5 adds new elastic scaling policies that can be leveraged to automatically detect when the configuration capacity should be increased to meet increasing demands on a process application. IBM Business Process Manager Application Pattern includes the same BPM capabilities as delivered in IBM Business Process Manager Advanced V8.5.
IBM also announced IBM Operational Decision Manager Application Patterns. Each pattern contains a comprehensive set of collaborative, role-based capabilities that enables you to model, simulate, execute, rapidly change, monitor and optimize core business decisions that can be deployed onto the IBM PureApplication System through IBM Workload Deployer or PureApplication System. These Patterns are designed to accelerate the setup and management of complex, highly available IBM Operational Decision Manager configurations that are pre-optimized for production use, enabling organizations to focus critical resources more on value-add activities and less on installation, configuration and management. IBM Operational Decision Manager helps improve the management, productivity and governance of your operational decision management projects, and provides the same capabilities as delivered in IBM Operational Decision Management V8.5.
There is no arguing about the challenges and opportunities that big data, cloud, mobile and social business technologies bring forward. But what is not well understood is how to deal with the challenges, and capture the opportunities, that these shifts present. Instant, seamless and insightful process reinvention, like that provided through IBM Business Process Manager mobile and cloud technologies, offers the visibility and transparency into business operations that can help your organization become agile enough to leverage these forces and accelerate innovation.
- "Embrace Mobile Engagement As A Catalyst To Drive Process Change," Forrester Research, 2013
- "Gartner Says Service-Led Solutions Will Displace Traditional Sourcing Approaches Through 2015," Gartner Press Release, March 2013
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