ICM Roles and Skills Matrix

Role

Tasks

Industry Technologies

IBM Technologies

IBM Training

Business User, Case Worker

- Business operation knowledge
- Business application navigation
- Operational oversight and optimization
- Execute and monitor work inventory
- Manage work distribution
- Produce business reports

- ICM Case Client

ICM

Business Analyst

(SME)

- Business SME
- Industry Knowledge
- IT Liaison
- Requirements definition
–Scoping the high level solution
- Configuring ICM solution
- Solution Prototyping to facilitate iterative design
- Configure and maintain simple business rules

- ICM Case Builder
- ICM Case Client
- ILOG JRules
- Cognos RTM
- IBM Case Analyzer

ICM
Cognos
ILOG

Solutions Architect

- ICM Product specialist
- Solution Authoring/Design is their specialty
- Provide support to the business analyst
- Solution configuration and test deployment
- Complex process, case and data modeling
- Forms Design
- Cognos RTM/Dashboard Design and Configuration
- Advance Business Rules Design and Authoring
- Widget configuration
- Security design and model
- CE / PE Configurations
- Deployment into other environments

- ICM Case Builder
- ICM Case Client
- P8 BPM Process Designer
- P8 eForms
- IBM Lotus Forms
- Cognos RTM
- IBM Case Analyzer
- Websphere Business Space
- FileNet Enterprise Manager
- IBM P8 Workplace XT
- Lotus Sametime
- FileNet Content Search

ICM
Cognos
ILOG
P8 BPM
P8 Content Manager
Business Space
Lotus Forms
P8 eForms

Developer

- Complex forms design and development
- Custom widget design and development
- Custom component design and development
- Complex  Business Rules Authoring and integrating into ICM
- Integration design and development (User Interface, Workflow and Other)
- Advance application configuration
- Advance Process Designer Configurations
-  Advance Security design and model
- Advanced CE / PE Configurations
-  Solution configuration and deployment
-  Deployment into other environments

–HTML
–JavaScript
- Dojo 1.6.1
- XML
- iWidget 2.0 specification
- J2EE
- REST
- Web Services
- Development tools of choice, RAD

- ICM Case Builder
- ICM Case Client
- P8 BPM Process Designer
- P8 eForms
- IBM Lotus Forms
- Cognos RTM
- IBM Case Analyzer
- Websphere Business Space
- FileNet Enterprise Manager
- IBM P8 Workplace XT
- Lotus Sametime
- FileNet Content Search
- Case Manager APIs
- P8 CE and PE APIs

ICM
Cognos
ILOG
P8 BPM
P8 Content Manager
Bussiness Space
Lotus Forms
P8 eForms
Websphere

Systems Architect

–System Architecture Planning and Design
- Software Installs
–Scalability
- HA/DR

- ICM
- P8 BPM
- ICM Case Builder
- ICM Case Client
- P8 Content Manager
- P8 BPM
- P8 eForms
- IBM Lotus Forms
- Cognos RTM
- IBM Case Analyzer
- Websphere Business Space
- FileNet Enterprise Manager
- IBM P8 Workplace XT
- Lotus Sametime
- FileNet Content Search

ICM
P8 BPM
P8 Content Manager
Websphere