IBMECM on Youtube: Consolidated Edison of NewYork enhances response to customers with IBM ECM

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With the IBM solution, the increased dataflow from remote job locations has virtually eliminated the costly delays that we previously encountered with the manual, paper-based system.

Franklin Alvarez, Section Manager, Construction Department, Con Edison

Overview

Con Edison of New York provides electric, gas and steam services to New York City and Westchester county. The company serves approximately three million electric customers and one million gas customers. It also provides steam services in parts of Manhattan.

Business need:
The Con Edison construction field inspectors spend approximately 90 percent of their time each week in the field managing multiple projects. They need information on the spot to minimize errors, paperwork and delays.

Solution:
Working jointly with the Con Edison project team and IBM Business Partner TriTek Solutions, IBM developed the Mobile Office for Construction Management solution based on core offerings from the IBM Enterprise Content Management product suite.

Benefits:
Improved communications flow has virtually eliminated costly delays for enhanced responsiveness to customers. The company also estimates a USD250,000 ROI from deploying the IBM software throughout the enterprise.

Youtube Link: http://www.youtube.com/watch?v=ZrRdwGIZSyo&feature=c4-overview&list=UUZVnwR1s3j5SmG4vHzGm2Iw