ECM Community Blog

Fun and games with step reponses and required data

Dave Perman Tags: icm 5.1 tipsandtricks datavalidation icmdev tasksandworkflow 1 Comment 4,656 Views

As I start to wind down for the Holidays, I thought I would deliver one little gift to you all before I do.

This use case has been asked about many times so here is an approach that might work for your projects. Enjoy!

Modified by Andy Margonis

A Series of Integration Guide for IBM Case Manager

YanFen GUO Tags: form icm guide sametime integration 7,743 Views

IBM Case Manager (ICM) unites information, process, and people to provide a 360-degree view of case information and achieve optimized outcomes. You can further enhance your case management solution by integrating forms, additional rules, analytics, and logging and reporting.

This blog provides a series of integration guides which will cover most of the available integration products. These guides cover the general procedures to set up the integration environment. You can also check the topic Extending your case management system for integration issues on ICM 5.1.1 information center. Compared to information center, our guide is a summary and much simpler for you to follow, it is also a summary of related knowledge from our engineer who is the expert in that fiaeld.

1. Integrating with IBM Form

Author: Ellen Liu (liudanbj@cn.ibm.com)

Summary: By integrating IBM Forms with ICM, you can use forms with your solutions. Forms can provide customizable interfaces in the Case Manager Client Form widget and automation features such as custom field formats, custom field validation, and a calculation engine. This guide covers the detail steps about how to configure the integration.

2. Integrating with IBM Sametime

Author: Harris Yang (yanghes@cn.ibm.com)

Summary: The guide covers the general procedures to set up all necessary components of ICM and Sametime integration, including installation and configuration of Lotus Domino server, Community server, Sametime Proxy server, and the configuration of ICM server on Sametime enablement. Some tips and troubleshooting are provided as well.

3. Integrating with ILOG JRules

Author: Jos Olminkhof (jolminkh@us.ibm.com)

Summary: This is a step by step overview that shows how you can integrate an ILOG JRules business rule in an ICM solution.

4. Integrating with Business Process Manager
Author: Guo Yan Fen (gyfguo@cn.ibm.com)
Summary: By integrating with IBM Business Process Manager, ICM can take advantage of IBPM process. This document will show you the configuration steps about ICM – IBPM integration, display how an IBPM inbox widget works from ICM side.

5. Integrating with IBM Enterprise Records

Author: Lannie Truong (latruong@us.ibm.com), Jeff Lee, Chi Nguyen and some others from ICM team.
Summary: How to make the IBM Enterprise Records RM_Operations component available in the IBM Case Manager Solution Designer component of IBM Business Process Manager Process Designer? Special configuration is required, this document will give you detailed instructions on how to configure the integration.

6. Integrating with Cognos 8 Business Intelligence
Author: Gang Zhan (zhangang@cn.ibm.com)
Summary: Cognos 8 Business Intelligence is a product which can create the analyses reports from different perspective automatically with no need to manually draw the table and fill out the data. This paper describes how to integrate Cognos BI v8.4.1 with ICM 5.1.1 so that the reports of ICM can be created automatically.

7. Integrating with IBM Enterprise Content Management

Author: He Long (helong@cn.ibm.com)
Summary: By integrating IBM Enterprise Content Management with IBM Case Manager, you can use documents that are created in ECM in your case management solution. This document will give you a detail instruction about how to achieve this.

8. Expand your IBM Case Manager system - Integrating with RTM

Author: Gang Zhan (zhangang@cn.ibm.com)
Summary: By integrating IBM Case Manager with IBM Cognos Real-time Monitoring, you can easily get analysis report from different perspective, so you can react quickly to revenue and cost-saving opportunities.

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XMLHttpRequestand IE

Dave Perman Tags: tipsandtricks 2,933 Views

One of our readers asked me about a problem he was seeing with one of my Tips and Tricks.

When used in the Script Adapter the line in bold below works great in FireFox, but causes an exception in IE 8.

xmlhttp= new XMLHttpRequest();

xmlhttp.overrideMimeType("application/json");

xmlhttp.open('GET' , getUserURL , false);
xmlhttp.send();
var myResObj = eval('(' + xmlhttp.responseText + ')');

The IE version of the XMLHttpRequest object does not support that method and in most cases, it is not required.

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