That's a wrap from the Solutions Center
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Another thought to ponder for your communities is the concept of talkers and lurkers (sorry, but the social media aspect of "lurkers" sticks!). Many of the people we talked with over the past few days were up front about the fact that although they don't always feel like they have much to say in a community, but they do "lurk" and take advantage of any information that their peers can offer. Something to keep in mind when you wonder, "Why don't more people participate?" Perhaps they do, but as a captive audience.
How do you measure the success of your own communities?