In recent years there has been much talk about cloud computing, the cloud, the change this entails in our way of developing and managing our applications ... But what is cloud computing really?
Large companies began using this term to refer to those services hosted on the network. In fact that is the first thing most of us come to mind about "Cloud Computing". Therefore, we can say that the word cloud would be equivalent to what we know as the Internet. However, the concept has much more scope and is something that we intend to relate in this article.
Types of cloud
There are currently 3 types of clouds:
- Public clouds: These are those that are administered by the service provider. The great advantage of them is that they do not require an initial investment to start using them and do not entail a maintenance expense for the consuming customer. These clouds are shared with other customers within the provider's data centers.
- Private clouds: Private clouds, unlike public clouds, are managed by the client to gain greater control. Due to this, it implies an initial investment in the infrastructure since it will be hosted on-premise, ie at the client's premises. As a main advantage, the customer enjoys a cloud of his property where he is the only one who resides in it, although the maintenance costs are borne by the owner.
- Hybrid clouds: Finally we have this intermediate option between the two previous clouds. While they say that this type will be the most widespread in the future, it is not as defined as the rest. The main idea is that the customer will be able to keep control of those main applications and delegate the administration in which they consider secondary.
Types of services
Once you have covered the types of clouds that exist, what can we do with them?
Depending on the need we need to cover, there are different types of services within cloud computing:
- Infrastructure as a Service (IaaS): This type of service offers us the necessary infrastructure to be able to upload our environment and also to run proprietary software on it. The two fundamental pillars are computing and storage as a service. Sometimes they refer to IaaS as HaaS (Hardware as a Service). As examples of this type of services we can mention GoGrid and Amazon EC2 (Elastic Compute Cloud).
- Platform as a Service (PaaS): When we talk about the platform within the cloud, the service we offer is the environment where we can directly deploy our applications. The clearest examples in this section are the Windows Azure platform by Microsoft and Google App Engine .
- Software as a Service (SaaS): The last service, and one of the best known by the market, are those transformed into final applications provided by the provider, ready to be used by customers. In this type of service we are assured the maintenance, the support and the availability of the software. Within this set, we can find Microsoft Business Productivity Online Standard(BPOS) which is a set of well-known applications in its online version like SharePoint Online , Exchange Online , Office Live Meeting and Office Communications Online . Another group of applications within this area would be Salesforce, Known mainly for its CRM in the cloud, and Basecamp where its flagship product is its collaboration tool for projects.
As an advantage of this administration and development model, we can highlight the cost savings as the most important, in addition to the high scalability, reliability, as well as the abstraction of hardware maintenance, something up to now innovative in large companies with its own department ITEM.
One of the concepts that best define the cloud environment is the term "Pay as you go", which means that we only pay for usage and not a monthly fixed fee, such as traditional hosting services.
Lastly, it is worth mentioning the agility with which we have these services, achieving in a matter of minutes a putting into production that could take months, when dealing with the traditional on-premise process.
While it is true that the advantages of cloud computing are worth considering, there are some points that can be crucial when it comes to hitting the cloud:
First, there is the perception of insecurity in moving our information out of our physical reach, which can manifest a sense of vulnerability. To solve this "fear" among potential customers, large cloud companies have efficient, high-security systems to keep data safe from potential attacks.
Another drawback is dependence on an Internet provider. Due to the location of the services, we are tied to this need, so it is advisable to have a second connection in case of failure of the main.
Although less and less, there is still some immaturity in some of the services offered by lack of functionality, in relation to similar products designed to meet these needs in servers within the client.
In this section, we have been able to know the concept of cloud computing as the technological proposal of large companies to refer to the different services hosted on the Internet, as well as the different types of clouds available in the market. In addition we have listed the types of services available to date and how some companies already offer them to the public.
Everyone is familiar with the name IBM (International Business Machines Corporation), but most of them are not familiar with Big Blue. Usually, these two are the same. IBM was formed in the name of the Computing-Tabulating-Recording Company (CTR) back in 1911 and later renamed to IBM in 1924. We all know the history of IBM and their inventions. IBM is currently running their operation in over 170 countries. Most of our necessary gadgets are their invention like hard disk drive, automated teller machine, magnetic stripe card, UPC barcode, SQL programming language, dynamic random-access memory (DRAM), etc.
The market of IBM is huge. They manufacture both software and hardware products. Besides, IBM is one of the largest companies in the world having 380K employees. They are the record holder of having the most patents generated by a business company. Their research wing is very active and their latest invention is IBM Watson. According to many sources, IBM has a plan to bring revolutionary changes in paystub generator sector.
Today we are going to discuss five of their upcoming products.
First of all, IBM is developing a holographic chatting system (also known as 3D Telepresence). The programmers said that they are very close to make this happen. The improvement of 3D camera makes it easier to reach to the common people. The researchers of the University of Arizona successfully made a system that is capable of sending holographic images to nearby locations in time. Besides, it is said that we will be able to enter into personal computers through 3D visualization. Thus, the pictures we see now in 2D, we will be able to see them in 3D.
Secondly, the next item on the list is lithium/air battery project (battery 500). This project is still under development and the results are quite satisfactory. IBM believes that these batteries will be able to use the same air which we breathe to produce energy. The concept is that these batteries will use oxygen and react with the metals. Besides, these batteries will be lightweight and very small in size. Surprisingly, these batteries will last ten times more than our regular lithium-ion battery.
Now the third item is personal sensor for every scientist. The development of personal sensors is really important for the welfare of the people. It is essential for the scientists to collect data and preserve them in a storage. IBM predicts that it will be possible within the next five years to collect all these data and send it to various devices like cell phones, cars, computers, etc. using personal sensors. Persevering these data in huge amount can be resourceful in the coming days.
A smart computer system for drivers is number fourth in the list. IBM believes that we cannot solve the traffic problem only by creating new traffic rules or constructing new roads. There are other circumstances which control our transportation system. The smart computer system for drivers will not only show the best way to travel but also helps us with necessary objectives. This technology is based on mathematical models which analyzes probable values to help the drivers.
Last but not least, IBM is researching to control the temperature of a computer. According to a calculation, 50% of the energy is consumed in CPU (Central Processing Unit) to make the engine cooler. Now IBM wants to use this warm air in a significant way. IBM considers that this warm air can be used to heat various parts of a building or to heat water or convert it to current.
So, which idea seems more important to you? Let us know in the comment section.
The world is becoming an increasingly digital space. Today we manage, share and store our lives online. Data is gathered from our devices, computers and smartphones that collect and transmit information on what we do; but that is just the beginning. This phenomenon is transforming our understanding of the world and our place in it; it’s become known as Big data.
Big data could be invaluable for business. It could provide a window into the lives of customers that we have never previously imagined. But, there is a problem. How do we unravel the strands of Big data and pick out the relevant parts. Data comes from so many sources; how do we know where to look and how do we access it? In short, how do we turn all this information into knowledge? To understand how big data and analytics works, you have to put it in the context of how things worked before Big data.
Businesses are already using Big data to better understand and predict customer behavior and optimize and improve business processes. But the possible applications of big data are endless. We’re only just beginning to see the emergence of the Big data economy. Your business needs to consider Big data or risk being left behind. IBM Big data and analytics specialize in helping companies understand and leverage Big data.
About five years ago something fundamentally changed. The world started getting smarter; cars, running shoes, medical devices even people through our devices and social behaviors started being instrumented. They started creating valuable data. Every time we pick up a smartphone to make a call or send a text, it creates a call detail record. Hundreds of billions of CDR’s are created every day. Enormous and advanced infrastructure like advanced processing power and in-memory capabilities make it possible for telecom operators to analyze the deluge of CDR’s; but for many, the volume is overwhelming.
Fortunately the infrastructure and the software continue to evolve. Advances in data management software like seo toronto make it possible to explore any kind of data while leaving it in its original state. For a telecom operator this means they don’t have to structure the data before getting insights from it. Instead they can put different data in a giant exploration repository and start to do analytics on all sorts of data at rest; both structured and unstructured.
This allows them to discover interesting patterns, developing new insights around key things that matter like their customers. And because the pattern are based on all data; meaning structured data like billing and CDR data, unstructured data like customer tweets and notes from customer service agents, they are developing a holistic picture that helps to define the best course of action.
For a telecom operator worried about customer churn, this means able to proactively reach out to a customer with a compelling offer before they decide to leave. There’s even potential to use a cognitive system in the call center to help guide a company rep in delivering better service. But sometimes thing are moving too fast to rely on human intervention.
Today, IBM is at the forefront; working with a few leading telecom operators to improve the customer experience even further. By knowing where their high valued customers are located, they can detect network bandwidth issues and address them in real time.
Your immune system is always at work; protecting you from a constant barrage of threats. And to combat such diverse threats, your immune system must be equally coordinated to prevent and detect attacks in an orchestrated, fast response. But what if your body was also vulnerable to cyber threats? You’d need a different kind of immune system, but one that still works as a unified whole to disrupt threats at any point of the attack, no matter how advanced they may be.
IBM threat protection system integrates security solutions together, so you can prevent, detect and respond to cyber threats with just the right course of action and without delay. When your security is overloaded, the health of your IT environment is weakened. Disconnected single purpose solutions make it difficult to monitor the whole network and security teams are forced to defend in the dark. That’s why IBM security developed an infrastructure immune system.
In a market flooded with more than 1200 point product vendors, IBM has separated itself by offering leading solutions that work together across your ecosystem. IBM’s expertise and integration enables full collaboration across third party vendors, technology provider and business partners to enhance security while lowering cost and complexity. Unlike the old way of piling on products to combat each new threat, the IBM security immune system grows, adapts and communicates inside your infrastructure.
You get a more holistic view of your security; a connected and organized framework of defense capabilities sharing critical security data. This deliver greater visibility, richer intelligent and actionable insights. Creating an efficient and effective end to end that reduces gaps in your security, the system features a complete set of solutions and services that address three critical aspects of security.
Security transformation services mitigates risks by consolidating fragmented solutions but don’t always speak the same language. With a unified network and around the clock support from trusted experts, you can close the security skills gap, proactively protect your systems and strategically be ready to capitalize on IT trends.
Security operations and response allows you to prevent detect and respond to threats in an orchestrated and automated fashion; powered by cognitive capabilities an IBM x-force threat intelligence. The IBM security immune system senses, identifies and prioritizes known and unknown threats enabling rapid resolution.
Information, risk and protection keeps your data users acts and transactions safe wherever they are. Real-time analytics and alerts helps you pinpoint risks, gain visibility and control over user identities and manage your sensitive data. You can also strengthen compliance initiative, secure applications, improve mobile collaboration and protect your mainframe environment.
Traditional defense in depth tactics can’t keep up with today’s threats. Like that, now the traditional system of checking a car’s information has become far too slow. That’s where vindecoderz.com will help you to check your car’s unique VIN number and all the vital information with it. There is a new way to think about security with an integrated intelligent defense to keep your organization safe; IBM security intelligence and expertise in one framework.
It’s intimidating. You are a solopreneur or a hiring manager for a small non-tech related company, and you have to hire a software developer. You know nothing about the profession, nothing about coding, nothing about the “going rates” or salary ranges. Your understanding of software is, “Show me what it can do, how it runs, and then I’ll use it.”
So, where do you begin? With this guide, perhaps. Here are the steps you might consider.
Identify Exactly What You Want the Developer to Do
Either you have an idea for a piece of software you want to take to market, or your company needs specific software developed for in-house purposes. Your initial job is to decide exactly what you want that software to do.
Is this a “one-shot” deal for a single piece of software, or is this a longer-term deal where a developer will be working for you on a regular or contract basis?
Do Some Basic Research
It’s not difficult to find any number of resource articles on software development, even in the niche related to what you want developed. You can get an idea of the programming languages that are most recommended and popular with developers. You don’t have to understand them – you just need to understand the programming languages you want your hire to know.
You research will also give you solid information on price/salary ranges – certainly a good thing to know.
Finding the Candidates
You have lots of options, so pick the ones that will work for you, perhaps those that have worked in the past. Remember, the process of recruitment and hiring is no different for software developer. It is the skills and expertise that will be unique.
Get help from a techie you know to construct a job posting/description that will include the skills you are looking for – hard and soft. Post the opening on tech job boards, on social media sites like LinkedIn and wherever else you usually do.
Use the services of a tech recruitment firm – this may be pricier, but the initial screening will be done for you
Use contacts that you know and trust. If you have a network of peers, they may be able to point you in the direction of sources for candidates or, if appropriate for your need, freelancers who are really good at what they do.
Software developers currently working for other businesses may not be actively looking, but if the right opportunity comes up, may want to make a change. This is why you want to post your opening on sources like LinkedIn and tech-related social media platforms.
Narrowing the List
This will be tough, but you can look for some very specific things in resumes or perhaps in initial phone or video interviews. Here’s a short checklist of sorts for that initial contact:
Have they contributed to open-source software?
What languages do they feel most comfortable with?
What is their past experience?
Do they have a portfolio and how can you access it?
Do they exhibit confidence in their own strengths and skills?
Have they worked solo and/or as members of a team?
So, now you are ready to interview the few candidates that have made your short list. What do you ask? Based upon surveys of both programmers and even Google hiring managers, here are questions you should and should not ask. You will find that many of them are questions you would ask any candidate.
This you will ask any candidate. Put a specific spin on this. Ask the candidate about his biggest disaster and how he worked through it. If the candidate is honest, she will be able to identify one and then describe how it was “fixed.” Any good programmer will have had disasters. You are looking for honesty and the work ethic to do what it takes to resolve issues.
Ask the candidate to describe his/her favorite project. As a prelude to this question, you want to inform him/her that you are not a techie. The goal here is to see if the candidate can explain the project so that you have a good understanding of what s/he did – in non-techie terms, that is.
Part of a developer’s skill must be in communication and must be the ability to communicate to those outside of the niche what a project is all about and how s/he will go about approaching a project. Even if you are hiring someone remotely, you will want to be a part of the development, and you will want continual conversation with the developer. Being able to communicate that progress to you in terms you can understand is vital.
Solo or Team Player
Depending on your needs, you need to know your candidates’ experience and their comfort level with how they will function for you. Hiring a freelance means that the developer is comfortable working alone but also communicating with members of your organization who will be impacted by that work. Hiring a employee means comfort with collaboration.
Is There Passion?
One of the ways to gauge this is to ask what development communities the candidate is active in. GitHub, for example. Developers who are really passionate spend non-work time communicating and collaborating with other developers.
When the candidate talks about his/her projects, do you sense excitement? You should.
This is where you may need to have someone with expertise take a look at the projects in a developer’s portfolio. As well, just as you do when you hire anyone, you will want to check references, whether from clients or former employers.
It is not a negative for a developer to have had a lot of past employers. This is a career that is in high demand, and they like to go where the challenges (and the money) are more attractive.
Things to Avoid
A lot of recruiters and hiring managers give developer candidates “puzzles” to solve. And non-techie interviewers often pull these from the web or are given them by other developers. Chances are the candidate has already seen them or something similar. They really are not a gauge of talent.
It’s also not a good idea to ask a developer where he sees himself in five years. If they are honest, they won’t actually know, so it is not a fruitful question. Good developers will go where the challenges fit their needs, so that is really the only answer that will make sense.
You really can make a good hire even if you don’t have expertise in technology. Follow this guide, get help when you know you need it, and make a good hire.
Great customer experiences lead to conversions. You create great UX by ensuring that the customer journey is as frictionless and intuitive as possible. You can’t accomplish that unless you are able to predict customer behavior from the first point of contact to the point of conversion. Brands who are successful at this often rely on insights they gain from big data.
Mined Data Can be Combined With Direct Customer Feedback For Great Insights
Big data doesn’t need to stand alone, nor should it. These large repositories of information can be combined with more intimate and real time information to gain insights on customers’ thoughts, opinions, and motivations.
Here’s an example. Your analytical data may tell you that a particular product is simply not selling. If that is all you go by, it might be easy to dismiss the product itself as a loser.
The problem is that if you make that decision without communicating with your customers or customer facing staff, your assumptions could be wrong, and your predictions about customer behavior could be off base. In this case, the issue may be with pricing, the performance of a landing page, or some other factor not the product itself.
When you listen to your customers and your staff, you can combine the insights they offer you with data to learn about customer preferences, weak spots, and trends.
Big Data Can Provide Information That Can be Used to Personalize Experiences
Data that tracks customer preferences and behavior can be used to create personalized website experiences, and to curate personalized content. This can be done on both a micro and macro level.
On a micro level you can collect specific data about customers. Then, you can predict their behavior based on their specific purchasing habits, social media behaviors, and the data you are able to collect from them through their interactions via social media.
On a macro level, you can collect and store information from general data sets. This can give insights into overall customer behavior, website analytics, and other more general data. All of this information can then be used to create personalized website experiences, to recommend products, and find other ways to predict the customer’s wants and needs throughout the purchasing journey. Salespeople in particular can use this information to identify data driven sales opportunities.
Shopping Cart Analytics Can Predict Future Needs
What customers add to their carts is meaningful. Whether or not they complete purchases, adding an item to a shopping cart is an indication of interest in that item. It can also show need for an item at a given point in time or under specific circumstances. That’s important as well.
Of course, whether or not the customer continues on and makes a purchase is also meaningful. Data can tell you if your pricing, level of earned trust, website performance, or other factors are successfully pushing customers through the funnel. Data can also tell you not only when you are losing them and why.
Combine these metrics, and you can curate special offers, customize your ads, and address roadblocks to conversions. This includes, but is not limited to improving the checkout process so that it is more efficient and is perceived to be safer.
Engagement Metrics Can Be Used to Determine Which Content Will Hit With Customers
If you know what to look for, engagement metrics can help you predict which content is going to earn comments, likes, and shares. By digging into this information, you can determine which content is likely to be a hit, when you should publish the content, and how you should promote it.
The key is to think beyond the obvious. For example, ‘my customers like videos most’ isn’t an insight. Everybody likes video content best. Now, ‘my customers like how to videos when they are viewing my product pages’ is helpful.
It’s also important to use data to understand how customers are engaging. Liking, sharing, and commenting are three different behaviors. The motives behind those behaviors can be very different as well. For example, people tend to like posts without doing much investigation.
Merge Customer Data With Performance and Logistical Insights to Predict Trouble
Your data shows you that bounce rates on two of your landing pages go through the roof near the end of the month. You also notice more shopping carts are left abandoned. Other analytics show you that orders to be shipped out of one of your facilities are frequently cancelled.
What’s going on? You have part of the picture. You know what customers are doing. They are abandoning shopping carts, cancelling orders, and backing out of your landing pages. The question is, what else is going on. Big data can tell you that there are logistical issues impacting your warehouse. It can also indicate that performance issues due to end of month demands are making your pages load slowly. Once you know these things, you can predict when logistical and performance issues may result in problematic customer behavior.
The better you can predict your customers’ wants and needs during any part of the customer journey, the more you will be able to predict what their behavior is going to be. This means you will be better prepared to give them what they need at any point in time. This will help you to design the overall customer experience, curate content, and recommend products among other things. You’ll also be able to predict trends. All of this will allow you to create the kinds of customer experiences that will drive more conversions.
In 2007, some computer engineers at IBM began to build Watson. The goal was a machine that could be programmed to locate information in order to answer questions asked of it. They decided that the big “test” would be for Watson to go on the TV show Jeopardy, and win it. That happened in 2011.
Since that time, IBM has made a conscious decision to use Watson in medicine – to have it master a huge body of knowledge related to medical research, diagnosis, and treatment. To that end, Watson is able to read medical journals from all over the world in minutes; it can review patient histories, track drug trials, and present new therapies to medical professionals. And nothing is ever forgotten – in fact, Watson just keeps on learning.
Now, Watson is dabbling in psychology and overall wellness on a very human level. Alex Sass, CEO of PostMood, has developed an app that combines the social media behavior of individuals (specifically, what they post on Facebook), their sleep patterns, daily diaries, and their Fitbit data, feeds all of that into Watson, and comes up with a “mood” indicator on a daily basis, among other things.
Over time, PostMood provides information on volunteers’ basic personality traits and even makes suggestions for improving their general well-being. Such suggestions may be to post more positive messages, to increase exercise, or to get more sleep. More general analyses are also made – is an individual primarily an introvert or an extrovert, for example.
The goal of this app for the individual is to gain insights into their moods and personality, what causes moods to shift from positive to negative, and to “correct” behaviors in order to increase positivity.
The Larger Goal
According to Sass, the app analyzes each individual participant, provides their reports, and hopefully improves their well-being with recommendations.
Such recommendations usually include a thorough analysis of the Facebook content they post and, as well, what they are reading from others. Facebook is also analyzing what they post and view and gives them more of the same. Negativity thus begets negativity, and the mood becomes rather permanent. PostMood takes all of this in and provides a “score” of sorts, allowing the individual to make conscious choices to change Facebook behavior.
The same goes for other the other aspects of analyses conducted by the app – physical exercise, sleep, personality inventories, and more. Participants thus gain valuable insights into how the choices they make impact their moods.
But Sass has bigger goals. He uses Watson to aggregate all of the data that is collected to generate more “global” patterns of behaviors that promote happiness. From all of PostMood’s analyses, he hopes to be able to come up with daily activities that will promote happiness worldwide
How To Participate
Anyone can sign up for free, as long as they are on Facebook and/or Twitter. Bonus point if you have a physical fitness tracking device.
Participants log in daily and their changing moods are recorded for them based upon their own comments, their posts, their fitness data and the amount of sleep they have had. Daily challenges are set for individuals, based on Watson’s analyses.
This project is the first of its kind to record and analyze the mind/body connection, and Watson has been an instrumental piece in all of this. It allows the aggregation of not just individual data but allows scores to be compiled globally. This allows more generalized daily challenges to be set as well.
According to Sass, Watson has analyzed in excess of 10 million social media posts. And because Watson never forgets anything, he can analyze trends in posting on an individual and aggregated basis.
All of this analysis allows Watson and Sass to generate “mindfulness” exercises that will benefit everyone, using the data that Watson aggregates and mood-tracking software developed by Sass.
According to Sass, 45,000+ from all over the world joined last year and almost half of them are now experiencing a rise in their “happiness scores.” And this improvement is not merely subjective. Watson is analyzing their social media posts, their fitness data, and their sleep amounts to get those scores.
Having been analyzing the data for a while now, Sass says that his top tip for happiness is to get more sleep. “We included sleep tracking in our system this year, and those who manage to get a decent level of shuteye seem to have the edge when it comes to also expressing joy, both internally and through their social timelines.
Biggest Project in Human Predictive Analytics
Sass believes that his Human Happiness Project is the largest of its kind outside of the predictive analytics used by businesses to predict consumer behaviors and trends. AI is used to collect data on such things as purchasing preferences and credit worthiness; it is used to present doctors with data than can drive diagnoses and treatments. But this project can provide predictive analysis of what people themselves can do to make themselves happier and more positive.
If you’d like to let PostMood give you a happiness score and get some solid, actionable suggestions for improving your overall well-being, you might want to join this project. Sass has plenty of funding, and it will be long-term and global.
Go to the PostMood site, read a little bit more about the project, and sign yourself up. You really have nothing to lose, and you may gain some valuable insights into both your personality and behaviors that may be keeping you “down.”
Modified on by DiLabrien
Gaming. It begins at a very early age these days. How many early elementary kids are playing “Minecraft?” By the end of 2013, 33 million kids were playing.
Many of those kids are at least 4 years older now, are graduating high school or may be entering college. But their passions for gaming have not decreased. In fact, they are participating in lots of online competition and dream of either professional gaming or, even more ambitious, getting into game development.
Given the popularity of gaming, there will always be work in the gaming industry. For those who specifically want to move into development, there will be some skill training and some work ahead. Here are 8 tips for these passionate gaming development hopefuls.
Choose Your Focus
You have two choices (and a third, actually – more on that later) – the science of gaming (programming) or the art (design).
Designing: You do not need to learn programming languages. But you do need to understand the process by which games are developed. This will allow you to design the “art” side of games, knowing what a developer will need to do. And, if you are a solopreneur in the industry, then you will need to have that design in as much detail as possible before you speak with a developer.
Identify Your Limitations and Account for Them
If design is your focus, and you are great at creating scenes and music, you may not be so good at character development. If you are working for a company, the expertise will be there, and you will work as a team. If you are a freelancer, however, you will need to partner up with someone else.
If you are in the programming side, and you are struggling with some of the coding, you need to know where to get that help. Understanding your limitations and getting that help will demonstrate to an employer that you want to get things right the first time out, rather than having to debug after testers have pointed out the “fails.”
And if you have identified some design or programming skill gaps, get thyself into some gaming design coursework from a reputable institution – either off- or online.
Check Your Passion
Good game development requires passionate people who do not see what they do as real work. For them, it is fun. There are crazy long hours, lots of collaboration with others, disagreements, long discussions over Chinese takeout, creative problem-solving, and flexibility/compromises. Make certain that these are all things you will love, or you will develop resentment – never a good thing.
Check Out Options Other Than Development or Design
You may love gaming, and you may want to be a part of the industry. But you are not really into the art or science of it all. There are other opportunities within the industry. These include such positions as testing, marketing, or even doing voice-overs for characters or contributing the music.
Look for Internships
If you want to work for a company/studio, pursue internships. These are amazing learning experiences, even if you do not end up working for that specific company. Other gaming firms or groups will be far more interested in talking to you if you have an internship under your belt. Some internships are even remote, should you not live in close proximity, and many are actually paid.
If you are on the independent side, you may not like the idea of joining a studio as a regular employee. Studios need lots of expertise and, especially if they are small or in the startup phase, they cannot afford full-time employees. Once you have your skill set, check out job boards and niche publications – there will be many opportunities within your skill area.
If and when you take a gig, be certain that you craft a contract, if the firm/studio does not provide one. Any contract should sell out exactly what you are expected to do, how much you will be paid, and a guarantee that your contribution(s) may be used in your professional portfolio.
Be Careful About Pay Offers
There are lots of “poor” studios out there – people who are passionate about gaming and who have big dreams but no money. They are looking for “desperate” people who have their same passion who they can pay almost nothing. Sometimes they will offer you a small equity position or stock in the company or claim that your work will be a great portfolio addition. These things can be tempting, especially if you are hungry for work, but don’t sell yourself short and don’t work for nothing.
Getting Discouraged – It Comes with the Territory
Expect long dry spells. Of course, if they don’t come, great. But when they do, it is probably not because you lack skills. Competition can be tough, and there just may not be a “fit” between a studio’s need and your skillset.
When you hit dry spells or no nibbles from your job applications, take that time to design or develop on your own, to build up your portfolio, or take additional coursework to add to your skillset.
Find ways to network – attend workshops, conferences, and other meetings. Keep your LinkedIn profile up to date, and join groups on that platform. Participate in online forums and discussions; start a blog; develop some podcasts. There are just many things you can do to keep your name out there and to keep your passion intact.
And, if you have to eat, take an unrelated job. Eventually, you will find a position or “gig,” and you will “get your groove” back.
The gaming industry is exciting and fun. It is also evolving rapidly, as technology continues to improve gaming experiences for players. Keep abreast of these advances – you don’t want to become irrelevant.
Bluemix is a cloud platform powered by the world’s most popular open source project. Bluemix is here to help you efficiently develop applications in your way; simplifying how you build and manage them in the cloud. Bluemix let you choose your own programing language; work with your own architecture and make your own design choices.
IBM has changed the way applications are delivered. Making cloud more accessible than ever with Bluemix. IBM Bluemix is a cloud platform as a service developed by IBM. Bluemix allows you to easily extend and enrich the functionalities of your applications with services and API’s from both IBM and third parties that are based on the world’s most powerful open-source technologies to pair your applications.
Bluemix takes care of the infrastructure come with over 100 services to choose from ranging from Watson, IoT, Analytics, API creation management and integration; concerned about provisioning licensing and other time consuming issues. Bluemix’s immediately deployable technologies include push notifications, SQL and NoSQL Database, messaging, security and more. You can easily augment applications with Bluemix’s ground-breaking cognitive learning machine Watson as well as other leading AI services. These services come from both IBM and its community partners.
Bluemix is designed to accelerate innovation tapping into your current cloud environment and delivering more engaging solutions. Since the inception of Bluemix we have seen a huge market response from startups to enterprise corporate clients like SilverHook, Tangerine bank, Hertz car rental, IQ, Capgemini, Volvo, Honda, Citibank and many more.
Bluemix is designed with choice of deployment in mind; even the suit the most sensitive workloads. Bluemix Public allows the user to experience and tap into a world of services across Watson like mobile and IoT in our public cloud environment. IBM Blumix technology could be a leverage in Adwords scripts. Blumix dedicated offers superior combination of security and time to value in a cloud environment which feels like an extension of your own data center. For your very sensitive workloads for data compliance you can bring Bluemix behind your firewall with the markets first of its kind approach private cloud delivery.
Bluemix was designed with speed and ease in mind; it makes life easier for the developer and the entire development team. With Bluemix we provide teams of all sizes with a flexibility to scale computers at a very granular level, seamlessly collaborate in source code, share API’s and manage apps performance logs and costs through a single console.
Developing an application is easy, but deploying ab application is even easier. With Bluemix your application is deployed and running in productions within minutes.
Bluemix’s future-rich built to measure git repository makes everything; from production live coding to building to deploying your application as simple as a push command. You can quickly extend the capabilities of your app in any direction. A click of a button, a copy-paste of the credentials of your new service and you are back on track. And once you’re alive, Bluemix will handle scaling monitoring and logging. So you could spend more time on what you actually love doing.
Doing business on the go has become the new norm. So does dealing with all sorts of financial transactions through your trusted smart phone or device. From purchasing stocks, making wire transfers and quick personal deposits - mobile finances has exploded in popularity the past few years
The industry keeps growing. Over 1.75 billion users are expected to conduct banking operations through mobile devices by the end of 2019. With this explosive growth what are the benefits for financial enterprises? As more of banking moves into the digital realm, the less money financial institutions have to invest into brick and mortar locations, as well as all of the personnel that goes along with that. When technology can perform all of the functions of a bank teller, and when all of those functions can be safely and easily accomplished by a user app, everyone wins.
But there’s some bad news as well - not all of those users are particularly happy with the kind of user experience they are currently having with their mobile banking. According to the latest J.D. Powers survey only 32% of bank customers say they trust mobile banking and most respondents indicated that they are not “fully satisfied” with the current app proposed by your bank.
The bottom line is this - while financial app development definitely is a promising sector, product owners should specifically focus on building a user-friendly, secure and personalized product rather than deploying just “some app” to stay in trend.
Building That App – Key Elements to Consider
There are several steps in the process of creating a financial app that users will find friendly, safe, and easy to use. If you can accomplish these three things, you will keep customers and your costs down. Consider the following critical pieces.
Know Your Customer
Just who is our mobile consumer? Most would say it is the millennial and younger generations. And they would be mostly correct.
But here’s the thing: Gen X’ers and even 45% of Baby Boomers are using online banking too. And people are interacting with their banks far more frequently than they used to. It’s now so easy to check a balance, transfer funds, and pay bills, if, and this is a BIG if, the app is well done. If not, customers will be lost.
So, what are the biggest objections/frustrations of our potential app users? You have to find this out before you can begin to build or remodel an app.
Here is what consumers are saying about their current banks’ mobile apps:
The other critical information you need to get from your customers is what exactly do they want to be able to do on your app. You can use data analytics to track customer behavior or you can ask. But, in general, here is what most consumers do on their financial apps:
List the Elements You Will Include
Don’t just make a simple list. Create a scenario for each element. How do you want the customer to go through the process involved?
Once you have all of this, you are ready to look at developers, if you don’t have the in-house expertise. Seasoned financial app developers can take what you want and recommend the best technology stack for your needs.
And speaking of financial app developers, be selective as you search for the best one. They should be willing to show you case studies and put you in touch with clients for reference.
Security – It’s the Most Critical Challenge
You already have security measures in place if you offer online banking through your website. Translating those to a mobile app means the following:
Make sure your developer understands your security policies
Application servers must be carefully configured, so that phishing is avoided
Use the most current digital signature technology – you want everything secure and yet easy for the user
Utilize encryption for all user stored data.
Have a password strength checker – never allow your customers to use simply and easily-hacked passwords.
Be firm with your customers on how they are to behave when using your app. They must password-protect their phones; they should never store their passwords with you; they must logout when finished; they must install app updates. They have to do their part to protect their information too.
Keep it Simple
You know the features your customers want. Limit activities to those features only. If the majority of your customers pay bills on the app, then focus the application around that feature. Don’t waste time building features, such as applying for loans, that are hardly used by your clients.
As the app matures continue adding features in a methodical and customer centric way.
Sleek Design and UX
Here are the things to think about:
Only a couple of steps to get to functions - reduce the number of clicks.
Users love notifications - make sure you offer that to them.
Analyze & track the features most frequently used, and focus the user interface on those functions.Test, Test, Test
While security is important, make sure you have a fully refined QA process in place to reduce any problems with the software.
And don’t forget user testing – you’ll get great feedback.
Plan for Diverse Devices
Make sure you app works well across all devices and screen sizes. There are a number of services that offer online emulators for you to test your applications - make use of that.
Consider adding a mobile analytics piece in your application to track detailed information about usage, and better visibility into any problems your customers might be facing.
Cost – It’s Not Your Primary Concern
When looking for a developer for your application, cost should not be your only concern. Financial applications are complicated and require experienced developers who understand the intricacies of the industry, security and functionality. Don’t just go after the lowest priced developer.
Building a financial app will be key to retaining your customers. If even Baby Boomers are using them, the proverbial “handwriting is on the wall.” Take these eight “criticals” and find the right developer now.
So, you have a great idea for an app. You think there is an audience out there, and you are hell bent on developing it so that you can get it to market as soon as possible. Yes, it will be a costly project; yes, it will require hours upon hours of wireframing and development.
It’s time to take a step back and just breathe for a minute. Before you launch headlong into a complex and costly app development, make the smart choice to do the research, determine the need, and then develop an MVP that will “test the waters.”
Developing a minimum viable product is not something new, nor should it be considered a “negative.” It’s normal to want to develop the entire product from the “get-go,” but it is not wise. Consider this: Google and Dropbox both created MVP’s before they moved forward. And look where they are today.
If you have never developed an MVP before, it can seem a bit scary. How do you actually do it? Here is your simple guide to MVP development - five steps that will take you from conception to the creation of a product that can be tested and marketed before you develop full functionality.
Define the “WHY?”
If you are developing an app because you think it is cool, then you may be sorely disappointed. Every app, even a game, is built to solve a consumer problem, not your need. So, do the research. Who is your target demographic and what do they want? Creating a customer persona is a major and critical first step. From that persona, you can then identify individual consumers who are willing to participate in user acceptance testing.
Blue-Sky It – the “WHAT” – The Product Requirements Document
This is the step during which you will develop your product requirements list. It the “What” of your app.
Begin by developing a workflow diagram of exactly how your app will work. You need two columns. On the left, identify the input and on the right, the output. From this diagram, you will be able to identify the product features and create that PRD.
Your Product Requirements Document will describe in detail all of the features, relative to the design and user experience. It will become the “bible” for developers. And those developers must be “in” on these discussions, for they will determine the software architecture that will be necessary, the projected time and cost involved in each feature development, etc.
Features should also be ranked – otherwise there is no way to determine the “what” of an MVP.
Another critical piece of the product requirements document will be the criteria for release. At what point will the MVP be ready for testing by your audience? This part of your document may indeed have to wait until you have completed Step 3.
From the workflow diagram that you have crafted, it is now time to start eliminating features and functions. There is one question that you must continually ask as you move through this process – “What is the least important function of those that remain?”
As you eliminate, of course, you will want to keep a listing of what you removed and in what order. Because, once the MVP is released, tested, and proven to be successful, you will want to add those functions in the reverse order in which you took them out. Your engineers must have this list as well, so that they may what functions will be developed next and in what order.
Once you are down to the minimum viable product, you and your developers(s) can craft that section of the product requirements document that includes the criteria for release:
Are all the mandatory functions in place?
Is the app, in its current MVP state, intuitive and user-friendly?
Does performance provide a great user experience?
Short Development Sprints
Divide the development process into short chunks. As working code is developed and tested in-house, pause to ensure that each chunk is still compatible with the “why” of your product development. Sometimes, the nature of software development means that the scope of a function may change. New ideas may emerge. While these may not be on your plate right now, keep track of them for future scaling.
If a new idea is added, what will you take out? Remember, this is an MVP.
What are You Doing About a Business Plan?
If you are a first-time entrepreneur, and our app is your startup, what have you done about a plan to acquire the funding you may need to fully develop? It is time at this point to look for business plan writers, especially if your strength is in tech and not in marketing/writing. Do not wait until your MVP is finished and tested to do this. That plan must be ready to present to potential investors. At this stage in the process, you have the information you need to craft that plan, and you want it polished and ready.
The Beta Testing
Once the minimum functions are in place and once the criteria for release have been met, it is time for actual user testing. For this step in the process, you and the developer(s) must create a list of tasks you want your testers to perform.
During the testing phase, performance of tasks must be closely monitored. Where are there issues with navigation, speed, etc.? Are there “fails” that must be fixed? What bugs must be worked out?
The other key component of beta testing is tester feedback. Is their experience enjoyable? And, most important, does this product provide a solution to the problem or gap you originally identified? User feedback may also generate ideas that will cause you to re-think the additional functions you originally envisioned – all the better! Remember – it’s all about the user, not you.
Your final development revisions and “fixes” will be based upon actual user testing.
Get Your MVP and that Business Plan Out There
You may not love the idea of marketing and investment-seeking, but it is a reality you must face. There are places to start, obviously. App reviewers abound, and you can offer incentives to reviewers to perform this function for you. You may need some professional help or, at the very least, to conduct some research on your own about marketing options.
There are also an amazing number of funding resources today, so check them out and find the best options for your product.
Ecommerce. Even brick and mortar retailers also now sport a website for online shoppers. In fact, shoppers can go to an online big box retailer, purchase an item, and then pick it up at their local store. Then, of course, are the small retailers who only have an online shop. Add to that all of the newer concepts in online ecommerce, such as subscription-based product purchases (coffee-of-the-month; razor blades, diapers, etc.), and you have perhaps the most major disruption of any industry.
Successful Ecommerce Requires an Amazing Website
Given the fact that today’s consumer has the attention span of a goldfish, an ecommerce retailer has only a few seconds to engage a visitor, provide an exceptional user experience, and keep that consumer entertained, inspired, and motivated to keep looking at products/services on display.
All of this means that an ecommerce website must be exquisitely designed and developed. It must load fast; navigation must be speedy and easy; the cart and checkout process must be smooth and seamless.
How does this get accomplished?
The Early Days Vs. Now
In the beginning were a few programming languages and coders. Every part of a website had to be coded, line by line – an arduous task and one which was assumed by “gurus” of coding that accomplished mysterious miracles that no one else could understand.
But technology has a way of simplifying things. And that is just what has happened with ecommerce technology stack architecture. The components of a technology stack (called microservices) are generally created by different developers who work independently. So, in building an entire platform, there are many choices for microservices. And for those looking for the easiest solution, there are entire platforms, composed of microservices which are already configured, such as Shopify, Etsy, PayPal, or Instacart.
In essence, you will have an operating system, a web service, a database and a programming language, each with components that must be chosen based upon your current and future business goals. Choosing microservices, each one focused on a small task, will all have to support what it is you envision. But because all of those components are standalone microservices that can be easily incorporated into a platform technology stack, it is now a matter of choosing the right stack components, customizing them if and when it becomes necessary. And that is what developers do today.
The job of the ecommerce retailer is to decide what the website must have on the front-end architecture, for seamless user experience, to ensure that products are available to his customers, either through his own inventory or that of drop-shipping suppliers. Oberlo can perfectly help you with the latter. You will also need to ensure that the technology is there for product displays and descriptions, for shopping convenience, and for a perfect checkout process.
Important Considerations for the Technology Stack
Traditionally, ecommerce platforms have been built on Java/.Net/PHP and so forth. They use long-standing application servers, supported by Relational Database Management System (RDBMS). The issues crop up when a retailer needs to scale, either through expansion of product lines and/or an increase in customer base. At that point, the goal is not to sacrifice speed or responsiveness.
Typically, when scaling is necessary, there will be the requirements for increasing number of servers, load balancing, hardware, and such. And a decision must be made whether to scale horizontally (add more machines) or vertically (add more power to existing machines). Horizontal is often preferred because it utilizes less system resources and can handle larger amounts of traffic.
As an ecommerce business considers microservices architecture, they must think about the following:
They want ease of scalability and resilience
They want to modify, expand, replace, and scale without downtime or negatively impacting the system, even if only for a short time.
The following services will be mandatory
Product/Product Catalogue Search
Shopping Cart/Shopping Cart Recovery
Product Detail Page(s)
Here is an example of the microservices that could be chosen for an ecommerce enterprise that is horizontally scalable, non-blocking, and responsive.
MONGODB: This allows a document-oriented data store – products can be stored as documents and in categories – example: OpenSky.com
MONGOOSE: This is the object-modeling for NODEJS
ELASTIC: This is a search server – used by such companies as EBay
EXPRESS: Node.js web framework. Provides middlewares, error handling, and templating
MONGODB – ELASTIC CONNECTOR
PASSPORT: Node.Js authentication network. Separates web application from authentication.
WINSTON: Provides for machine-readable logs.
MYSQL: Transactional Database. Open source, scalable, flexible – stores transactions (orders, returns, etc.)
To make ecommerce site building even easier, a number of “big players” have published their technology stacks on StackShare, a site that focuses on all things “stack-related.” There are detailed listings of the stacks used by such companies as Best Buy, Airbnb, Dropbox, Medium, Vine, Shopify, and many more. StackShare also provides the latest news on tools and trends on stack architecture.
The featured stacks include microservices in application and data, utilities, DevOps, and business tools and provide lots of options for ecommerce startups and existing retailers to consider.
Is There an Ideal ECommerce Technology Stack?
The short answer is “no.” Anyone who studies the stacks on Stack Share can clearly see that even the “big boys” use a variety of microservices that are not in common.
An ecommerce retailer is just that – a retailer. S/he is not an expert on technology stacks. And so, the wise move is to do the following:
Determine what it is that the site should be and do
Look at the goals for scaling in the future
Present the requirements and specifications to professional back-end and front-end developers
Rely on those developers who have the reputation and the experience to put together the ideal technology stack for those individual business needs.
Learning the tricks of any trade will take time and dedication. However, IBM offers developers a way to connect, learn, and grow with six different types of developer events including hackathons, workshops, meet-ups, web casts, conferences, and premium events.
Hackathons are unique to the developer community. Although the name sounds bit sinister, hackathons are actually a legitimate way to grow as a developer. During these events, developers have the chance to build innovative apps, typically based on a theme or challenge presented at the hackathon.
The events are competitive, and participants are often encouraged to use IBM Blue-mix for their applications so that they can build, scale, and extend their applications quickly.
A hackathon is currently scheduled for Oct. 20-22, 2017 at Galvanize, located at 315 Hudson St., New York, N.Y. During this hackathon, developers can learn how to take blockchain ideas from concept to creation in just a week. The event will be hosted by IBM.
Possibly the most versatile of training types, workshops come in many formats and styles, ranging from smaller coding sessions or panels to more hands-on activities. The events are held around the world both in person and virtually and cover themes such as Big Data and Analytic, Mobile, Watson and Internet of Things.
The events give developers the opportunity to learn more about developing apps quickly and E efficiently with Blue-mix, IBM's Cloud-based platform for building and managing apps of all kinds.
Don't have time for a workshop? Meet-ups are probably the best option. A more condensed version of a workshop, participants meet in an informal environment to take turn their ideas into real projects while networking with fellow developers.
Virtually learn all there is to know about developing by attending webcasts. During these webcasts, developer professionals discuss the ins and outs of several different aspects of developing, including security, the Cloud, data and analytics, and more.
Conferences are great ways to immerse fully into the world of developing. Usually spanning multiple days, conferences are events containing keynote speakers, demos, workshops, and specialty tracks designed for all levels of developers.
The developer Works Premium events are accessed through an annual membership. The membership gives developers access to the tools and resources they need to grow their skills and complete a project they can really be proud of.
Developers with the developer Works Premium membership can receive up to 50 percent off developer event registration fees. Discounts are limited and are first-come, first-serve.
In today’s age of technology, there has been a substantial growth in the number of educational activities for kids. Kids growing nowadays usually see their older siblings and parents on the laptop. Hence, their interest is likely to peak about also making use of the device. They will want to get on there and also play games as grown-ups do. However, it’s best that you pick educational activities so that the time spent on entertainment will likewise facilitate learning without the children knowing it.
As parents, you can find educational activities and games on the Internet for children of all ages. Moreover, you can also find several educational related games. If you are looking for arithmetic, there are plenty of websites that offer fun things for kids to do that deal with concepts of addition, subtraction, multiplication, etc. Studying is also enjoyed by participating in fun activities. Some sites read stories to kids while they follow along with the words on the screen.
There’s no doubt that technological advancement has brought important changes to humanity. It has also influenced the way kids experience entertainment and learning. Mobile gadgets such as tablets, laptops, computers, and smartphones are the source of entertainment for several kids. Tablets, along with other gadgets can have both negative and positive effects on the overall mental development of kids, but as parents, you can turn these mobile tablets into an educational tool for your kids. Using the best tablet for kids, your child can have a more entertaining and safe learning experience.
Tablets like these come with several essential features that set them apart from regular tablets. For one, the overall design of the tablet is nice-looking, child-friendly and durable, and offers several brain-boosting benefits. Though, for kids to get the maximum benefits, it is necessary to choose one with the right features.
Apart from allowing kids to use educational gadgets, parents must also allow their kids to indulge in outdoor activities and explore the real world. The open-air environment provides experiences that can facilitate the improvement and enhance the physical, social, emotional, and intellectual skills of kids. One great way for your kid to explore the outdoors is with the use of an electric dirt bike that specially designed for kids.
Electric dirt bikes allow kids play outside of their homes, providing them with a perfect opportunity to explore many things around them. An early daybreak biking activity to your much-loved biking trail or even around the neighborhood will allow kids to observe individuals, animals, plants and so many other things that will spark their interest. However, not any electric bike will do. You will have to choose the best electric dirt bike of kids that’s safe, fun and exciting.
In a nutshell, educational activities are great. They develop the kids’ interest and enhance learning. At the end of every session, they learn something new that helps them become smarter, more patient, and allow them to have a better understanding of the world.
Not all startups are high tech, although it would almost seem so these days. Even if you are producing the next best gardening tools, however, you will need technology. And as your business grows, the tech needs do too. Consider just the minimum your business will need, even if it is operated from a home office at first.
Hardware – computers, printers, modem, phone system, mobile devices
Software – These needs may vary, but could include everything from customer databases and management/service, to project management, to accounting, to security, to marketing tools and beyond.
IT Support is Not Optional
Startups, especially low-tech ones, will not have an IT expert on their teams. That’s a huge cost and one that really need not be. The current “wisdom” is that in-house tech support makes sense when a team grows to 25-50.
Yet, when things go wrong, there needs to be quick fix, and planning ahead to get that “fix” will be an essential part of your operational strategy.
There are two operational IT functions that must be considered – support for hardware, networking and security, and support for software that you are using.
Fortunately, as you purchase SaaS packages, there is support built in. It is a matter of contacting the tech support people and getting issues resolved as quickly as possible. This support function comes with your purchase or subscription.
It is when other things go wrong – things with networking, with hardware, with security breaches, with system crashes, with disaster recovery, etc. - that an IT professional is necessary.
So, what are your options? Actually, there are many, depending upon your budget and your unique needs.
Best Practices for Getting the IT Support You Need
As a small startup, your best option is to outsource your IT support. Before you sign on the dotted line, however, you need to do your own homework.
Define what you need. Do you need setup functions, or do you need methods for back up and security of what you have already set up?
Get these needs in writing, so that when you discuss options with potential vendors, you have your “list.”
Will you need an “on call” tech support service, 24 hours a day, or will you go for an “as needs” contract, which could result in some down-time.
Can you handle remote support or do you want someone local who will physically appear to resolve your issues?
Is the support vendor able to handle your support needs as your business grows and the level of support needs expands? It makes no sense to bring in an individual who is only good for initial setup. You will be out looking for someone else soon.
Free IT Support
There are a number of free IT support resources online, many of them run by volunteer geeks who have a passion for solving tech issues. In fact, your tech issue may be one that has already been addressed by the resource, and the “fix” may be simple. All of this, of course, takes time and the assumption that you will fully understand the fix that is being presented. Using free resources can be a cost savings but can also be inefficient.
With purchased software and services, there is always free IT support, so long as you have the contact information you need. How many of us have had our Wi-Fi go out and then find ourselves scrambling for the tech support number we need? If you have a reliance on a lot of utility and tech vendors, it may make sense to subscribe to a service that provides customer support numbers for everything from your electric utility to your Wi-Fi provider. Most of these services have a mobile app for download, so you have access to the number from anywhere.
Contracted IT Support – Remote or Local
If you want efficiency and minimum downtime for tech support, your best practice is to contract with a service. You may find them quite reasonable, and, after all, how much does your “downtime” cost?
This is one of the best ways to keep support costs down. When you contract with a remote service, you simply contact a support technician who then accesses your system from anywhere and fixes your issues without the need to come on-site.
You may want to see your IT support guy/gal face-to-face. While this is more expensive, it is an option that many small businesses choose, because it allows a relationship to be built over time, and the consistency of having the same individual who understands the history of your tech issues. If you go this route, be certain that you have checked many references before signing any contract. Usually, contracts can be designed for a “pay as you go” hourly rate, or a retainer option with a set annual fee.
Combination Remote and Local
There are vendors, such as the Geek Squad, that provide both remote and on-sites services. This group offer a huge support network, 24/7, and provides ongoing maintenance as well as troubleshooting when needed. There are usually several contractual options which allow you to add services as you grow. This IT support is owned by Best Buy, a retailer that is likely to be around for many years, so there is the security of knowing that your contract will be honored.
Other Important Considerations
Now that you understand the necessity of tech support and the options you have for getting what you need within your budget constraints, here are the other guidelines for a successful relationship with any vendor you choose.
Make sure that any individual or vendor operation you choose has people with the education and certifications to back up what they claim to be able to do. You want someone who understands how IT fits into your business and who can make suggestions and recommendations that are state-of-the-art. Security is a good example. Hackers target small businesses because their layers of security are much softer. Nothing could be worse than for your customers’ personal and financial information to be stolen.
This may seem like a “touch-feely” non-essential, but it is not. You want tech support people that can feel your pain when things go wrong and are able to see issues from your perspective.
Choose the simplest solution for you, not what any individual or company vendor thinks you should have. IT support should make things run smoothly for you with minimal stress or frustration on your part.
IT support people need to accept accountability for their services. Follow-up on their part is important. And if a specific provided service has not fixed every issue, then they need to return and make it right. Dump any provider who falters on accountability.
This information should be helpful as you look to find the IT support you will need today and that will evolve as your startup grows. But your job is to be proactive – looking at your needs, knowing what you can do yourself and what you cannot, and planning for support over the long-term – will mean that you will minimize downtime and your own frustration.