Hosted by BrightTALK October 3rd, 2012 at 11:00AM EST
The IT Service Management discipline is mature and is under pressure from lines of business to change and become more flexible in how it measures and manages business services. IT business services themselves are changing to include all types of technology, IT and non IT equipment. Companies today, are needing to move beyond the normal IT boundaries to enhance business services with smarter devices, telco and transportation devices. Another huge change is that a lot more non-IT personnel now need to interact with the IT environment. Without the flexibility to adopt to these new pressures, IT executives will not be able to respond to business demands quickly and more importantly in a manner that is non-disruptive and cost effective. The days of multiple product solutions, that work only in traditional IT environments are over. This presentation will cover these changes and discuss how to efficiently address these problems
After 23 years working for the UK government, moving from forestry to IT Service Management via prisons, stores and training, Ivor now works for IBM’s Tivoli organization helping customers understand and improve their Service Management. He was an ITIL author (versions 1, 2 and 3), part of the panel that wrote BS15000 (fast-tracked to ISO/IEC 20000), an ITIL trainer and examiner since 1991 and active in itSMF since 1995, having spoken for them in 34 countries. Never frightened to express his own opinions, you can find his blogs here
Christopher Dittmer is the Program Director in IBM Software Group focused on strategy and product management for IT asset and service management solutions. Prior to joining IBM Software Group, Chris was focused on internal corporate strategy for IBM. His prior experience also includes operational planning for the federal government, project management in financial services, technology consulting for large manufacturing firms, and the management of a technology startup. Chris holds an undergraduate degree from Washington University and an MBA from Harvard Business School.