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Overview
In 2012, IBM introduced IBM SmartCloud Control Desk, a unified platform for IT Service Management.
In February 2013, we released updates to SmartCloud Control Desk, adding more features, and another step towards the vision of a true control center for your enterprise. Key new features include:
About the Speakers- Ability to set up an internal “enterprise app store” with automated back-end fulfillment of the applications
- Map integration which enables ability to narrow down the geographic location of incidents and assign nearby resources
- “What-if” impact analysis to model potential changes to the environment before they happen to identify high-risk actions
- Usability improvements that help IT become more productive
CJ Paul, Senior Technical Staff Member and Chief Architect, IBM IT Service Management Solutions
Dr C. J. Paul is the chief architect of IBM's family of ITIL-aligned process automation software solutions including Tivoli Service Request Manager, Change and Configuration Management Database, Tivoli Asset Management for IT.
Chris Dittmer, Worldwide Sr. Market Manager, IBM Tivoli IT Service Management
Chris is currently driving the strategy for a portfolio of IT service management software products for IBM as Worldwide Sr. Market Manager.
