Process Automation

As you may be aware, there are some exciting changes in store for the next release of our IBM Service Management software to be called SmartCloud Control Desk. This product will be the next evolution of IBM Tivoli® Service Request Manager®, IBM Tivoli Change and Configuration Management Database, IBM Tivoli Asset Management for IT, and IBM Tivoli Service Manager Quick Install. If you're attending Pulse, you'll hear a lot more about the changes and you'll also hear more from IBM in the coming days. 

 

For this blog post, we're asking for your help in understanding how your organization is implementing reporting and analytics in your IBM Tivoli® Service Request Manager®, IBM Tivoli Change and Configuration Management Database, and IBM Tivoli Asset Management for IT installed environments. Additionally, we're interested in knowing whether you would benefit from a Tivoli User Group that would be focused on report and analytics development.

 

So, enter your email address in the comments section of this blog if:

• You would be willing to participate in a short survey about reporting, and/or
• You would be interested in forming a Tivoli User Group on Report Development in SmartCloud Control Desk

Feel free to obfuscate your email in your comment, like "bob at company dot com", in case you are concerned about those pesky spammers. Also, make sure to let us know if you are interested in just the survey, just the user group, or both.