When configuring the user interfaces (UIs) of products based on the Tivoli's process automation engine, like Service Request Manager, CCMDB, and Tivoli Asset Management for IT, you should consider the best practices for screen layout, UI style and accessibility. These best practices are described in this recent paper published on the Maximo wiki:
By following the best practices, you can ensure that the UI remains consistent, accessible, and easy to navigate and use.
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Do you have questions regarding the recommended settings for best performance in your process automation environment? Check out the recently updated version of the IBM Tivoli Service Management Products Version 7 Best Practices For System Performance white paper, Version 1.3:
This white paper contains information to help you improve the performance of your deployed IBM Tivoli service management products, including:
IBM Maximo Asset Management 7.1
IBM Tivoli Change And Configuration Management Database 7.1 and 7.2
IBM Tivoli Provisioning Manager 7.1 and 7.2
IBM Tivoli Service Automation Manager 7.1 and 7.2
IBM Tivoli Service Request Manager 7.1 and 7.2
Topics include the application server, scheduled tasks, integration and reporting configuration for best performance, database tuning, network bandwith optimization, and client workstation configuration, and more
When using products like SRM, CCMDB, TAMIT in an integrated fashion, you may come across requirements to load and extract information to or from the process automation engine environment. For these situations, there is a set of tools that can be used. You should use these tools according the best practices that apply for different scenarios and domains.
To understand the available tools for data loading and extraction and best practices for their usage, please check this paper: http://www.ibm.com/developerworks/wikis/display/maximo/Data+Integration+Best+Practices
The following best practices were recently published on the Tivoli Service Request Manager wiki:
Job Aid - Automated or Manual Transition of Service Requests to Incidents: Describes how to automatically or manually generate an incident record for a service request. Provides information to help you create a workflow to enable automation.
Job Aid - Service Desk End-to-End Process Definition: Explains how Service Request Manager enables and supports the life cycle of a Service Request. Use this document to learn how to use Service Request Manager, how to run other scenarios through the end-to-end process, and become familiar with the applications that support, enable and automate the end-to-end process.
Job Aid - Effective Use of Classifications in Tivoli Service Request Manager: Classifications are extremely important for the effective use of Service Request Manager and need careful consideration as part of any Service Request Manager deployment. This document provides key considerations for creating classifications that save labor and maximize value.
Job Aid - Tivoli Service Request Manager Priority Matrix - Use or Update: Service Request Manager provides a priority matrix application to support internal priorities for Service requests, Incidents and Problem records. This document explains how to use the priority matrix and customize it to suit specific business needs.