[Tutorials] How to set up a horizontal cluster for a Maximo sandbox using WebSphere Application Server 7 Introduction As described in WebSphere Application Server Information Center: “ Clusters are groups of servers that are managed together and participate in workload management. A cluster can contain nodes or individual application servers. Clusters are responsible for balancing workload among servers. Servers that are a part of a cluster are called cluster members. When you install an application on a cluster, the application is... [More]
IBM SmartCloud Control Desk 7.5 has passed the PinkVERIFY
assessment and has been officially certified as ITIL® compatible by Pink
Elephant for 12 ITIL V3 processes:
Incident Management Problem Management Request Fulfillment Service Catalog Management Service Level Management Knowledge Management Change Management Release and Deployment Management Service Asset & Configuration
Management Financial Management Event Management Availability Management
Learn more about the solution here
The IBM business architecture team will be presenting on a series of training sessions intended to help our clients plan their upgrade to the latest versions of Maximo Asset Management and SmartCloud Control Desk. The bulk of this series will be devoted to the Maximo product suite, add-on's and industry solutions. The series will run July to October on Tuesdays and Thursdays. Ample time will be allowed for client questions and sessions will be recorded for those who cannot attend the live events. Details about this series can be found here . ... [More]
Try the new
IBM SmartCloud Control Desk multi-language
languages supported are:
Portuguese Croatian Czech Danish Dutch English Finnish
Hebrew Hungarian Italian Japanese Korean Norwegian
Polish Russian Slovak
Chinese Swedish Traditional
Learn more about
the solution here
Introduction It is recommended, as part of the upgrade process, that the latest fixpack available is applied. The regular process requires two steps in order to achieve this. First step would be to do the actual upgrade. For example, applying SCCD 7.5 on top of SRM 184.108.40.206. Stop two would be to apply the latest fixpack available for the new version. For example, applying SCCD 220.127.116.11 on top of SCCD 7.5. Objective The objective of this tutorial is to provide simple steps to upgrade and apply the latest Fixpack on a single change window. This... [More]
Many new User Interface features have
been introduced as part of the SmartCloud Control Desk 7.5.1 release to improve usability. This document contains detailed instructions on how to configure each of the new features. This document only covers the features that are new to the SmartCloud Control Desk 7.5.1 release. Please refer to this
blog entry to understand all the User Interface features that were introduced
in SmartCloud Control Desk 7.5. Application Developers: There are some great new application-level features available to help... [More]
I posted the following information in the Asset Management blog. I'm re-posting it here as it applies to Process Automation users of SmartCloud Control Desk as well.
Do you remember that movie Multiplicity
where Michael Keaton clones himself to become more productive? A
similar approach can be followed when using SCCD 7.5: if you want to
perform work in parallel to become more productive, you can launch
multiple browser tabs or windows as the same user. However, there are some limitations that you need... [More]
by Wayne Halverson Another IBM SmartCloud Control Desk Process Content Package hit the street this past week - IT Hardware Asset Management . This is the third package from the Tivoli Advanced Technology Group in the past five months. These packages of content can be used with SmartCloud Control Desk to accelerate implementation and get you into production quickly. They use prescriptive methods based on ITIL and Best Practices. Instead of weeks or months, this content gets Control Desk operational in just a few days. The IT Hardware... [More]
“Who moved my cheese?” If you are a Maximo Asset Management or Industry Solutions customer who has added SmartCloud Control Desk to their environment, you might feel like that cheese-less mouse. Many global changes were made to the user interface by SmartCloud Control Desk during its installation. For instance, there’s now a Navigation bar on the left side of the User Interface. All of these global changes can be reversed by updating the system properties of your Maximo Asset Management server. Here is a document that describes all of the... [More]
The release of SmartCloud Control Desk 18.104.22.168 has opened the door wider to integrations made possible by Open Services for Lifecycle Collaboration (OSLC).
In a nutshell, you could improve the response time to resolve incidents and reduce the costs of problem support by being able to view data -- while in SCCD -- on your assets and configuration items from other IT products such as IBM Tivoli Monitoring and IBM Tivoli Application Dependency Discovery Manager. Or by monitoring events on your configuration items from IBM Tivoli... [More]
Hosted by BrightTALK October 3rd, 2012 at 11:00AM EST The IT Service Management discipline is mature and is under pressure from lines of business to change and become more flexible in how it measures and manages business services. IT business services themselves are changing to include all types of technology, IT and non IT equipment. Companies today, are needing to move beyond the normal IT boundaries to enhance business services with smarter devices, telco and transportation devices. Another huge change is that a lot more non-IT personnel now... [More]
Welcome to Useful Tiny Little Things, a series of topics that I will publish in the Process Automation blog.
This time I've created a wiki page, since this topic is a little too big for a blog post, but in the following I'll show how you can modify some properties on SmartCloud Control Desk to enable or disable parts of the User Interface and as well how to add new actions (buttons) to you toolbar and Navigation Bar. Hope you enjoy
Are you a Developer who configures SmartCloud Control Desk or other process automation engine products to meet your business requirements? Have you wanted to talk to the team members behind the Application Designer and the User Interface framework to ask the best way to configure the user interface?
If so please attend an hour-long session on Thursday May 16th @ 8:00 AM CST and bring your questions. If we have a large number of attendees, we will probably mute the phone conference lines and take questions in the text chat area and... [More]
Don't miss today's events about SmartCloud Control Desk at Pulse! Be sure to verify the time and location on the final schedule before heading over.
AM - 12:00 PM
MGM Grand - Room 108
Leveraging SaaS to Deploy
IBM SmartCloud Solutions
Rob Goodling, IBM, IBM
Employee; Ravi Mani, IBM, IBM Employee; Chris Dawson, IBM,
11:00 AM - 12:00 PM
MGM Grand - Room 112
How Intesa Sanpaolo Moved... [More]
This is a cross post from the Asset Management blog for SmartCloud Control Desk Application Developers.
Conditional UI is a powerful tool that can change the behavior of your user interfaces based on the state of the current record or the role of an individual user. See the Application Configuration Best Practices page for mothis wiki article.
To implement some conditional user interface use cases, SmartCloud Control Desk 7.x allows you to conditionally change the property values of your widgets. This is controlled in... [More]