DavidLeftwich 20000003R2 Marcações:  asset education video control out youtube blackout smartcloud sccd ci maximo it management change black cloud desk 6.522 Visualizações
etiberi2 120000JK73 Marcações:  omnibus smartcloud itsm ui_preview itm smartcloudcontroldesk integration taddm oslc sccd 7.698 Visualizações
The release of SmartCloud Control Desk 184.108.40.206 has opened the door wider to integrations made possible by Open Services for Lifecycle Collaboration (OSLC).
For information on obtaining SmartCloud Control Desk 220.127.116.11, see http://www-01.ibm.com/support/docview.wss?uid=swg21647115.
LeandroCassa 270002840B Marcações:  ui label little 7.5.0 gui 7.5.x smartcloud configure user useful sccd tiny configuration interface control navbar tpae things desk toolbar 6.073 Visualizações
This time I've created a wiki page, since this topic is a little too big for a blog post, but in the following I'll show how you can modify some properties on SmartCloud Control Desk to enable or disable parts of the User Interface and as well how to add new actions (buttons) to you toolbar and Navigation Bar. Hope you enjoy
My name is Leandro Cassa and I work at IBM on the Mobile development division, but in the past I've been working as level 3 leader, scrum master and product developer for IBM Tivoli SmartCloud Control Desk. The purpose of this series is to provide useful simple things that we sometimes have no idea exist. These tips apply to SmartCloud Control Desk, and other products based on Tivoli Process Automation Engine (TPAE).
alucches 2700012QJC Marcações:  control management sccd desk smartcloud task change workflow 5.607 Visualizações
The Change Management process in SmartCloud Control Desk contains many workflow task assignments. Workflow tasks are a handy way to assign work to someone or to get their approval. However, sometimes a task is assigned to the wrong person, or the owner of an urgent task is out of the office. In these situations, the task needs to be assigned to someone else so things can move forward. This new wiki article shows how easy it is to reassign a workflow task.
scottsd 2000003CK1 Marcações:  properties desk interface application user smartcloud conditional configuration designer control ui 5.053 Visualizações
This is a cross post from the Asset Management blog for SmartCloud Control Desk Application Developers.
Conditional UI is a powerful tool that can change the behavior of your user interfaces based on the state of the current record or the role of an individual user. See the Application Configuration Best Practices page for mothis wiki article.
To implement some conditional user interface use cases, SmartCloud Control Desk 7.x allows you to conditionally change the property values of your widgets. This is controlled in the Application Designer application by launching the “Configure Conditional Properties” window available under the Advanced tab of the Control Properties window for each control.
For a full list of properties that can be controlled by Conditional UI, please read this wiki article.
alucches 2700012QJC Marcações:  smartcloudcontroldesk smartcloud designer application itsm 3 Comentários 6.162 Visualizações
Are you a Developer who configures SmartCloud Control Desk or other process automation engine products to meet your business requirements? Have you wanted to talk to the team members behind the Application Designer and the User Interface framework to ask the best way to configure the user interface?
If so please attend an hour-long session on Thursday May 16th @ 8:00 AM CST and bring your questions. If we have a large number of attendees, we will probably mute the phone conference lines and take questions in the text chat area and respond to them.
Submit your questions here so they can be up or down voted and the most urgent ones can be addressed. Our Maximo and Process Automation Developer Forum located here is also a source of great information sharing between our Developers, so you might search ahead of time there for an answer before bringing it to the session.
Here's the webconference link:
In the Join a Meeting section on the Left, enter the Conference ID below and your user name, and email and company name and click the Submit button.
Conference ID: 3635954
Phone conference numbers are listed at the link below for all countries. Dial into the phone # and give the participant code to hear the session.
Don't miss today's events about SmartCloud Control Desk at Pulse! Be sure to verify the time and location on the final schedule before heading over.
scottsd 2000003CK1 Marcações:  ux interface user sccd upgrade ui control smartcloud desk configuration 6.453 Visualizações
Many new User Interface features have
been introduced as part of the SmartCloud Control Desk 7.5.1 release to improve usability. This document contains detailed instructions on how to configure each of the new features. This document only covers the features that are new to the SmartCloud Control Desk 7.5.1 release. Please refer to this
blog entry to understand all the User Interface features that were introduced
in SmartCloud Control Desk 7.5.
Application Developers:There are some great new application-level features available to help improve the usability of your applications. If you are a SmartCloud Control Desk or Tivoli process automation engine application developer you might choose to add some of these new features to the applications that you manage for your users. Many of the out-of-the-box SmartCloud Control Desk applications have already been extended to use these new features, but you'll need to add them to your own custom applications.
There are a set of system-level user interface enhancements that apply to all applications. System administrators upgrading from SmartCloud Control Desk 7.5 to 7.5.1 will have to manually enable most of these new system-level features after their upgrade process is finished. You need to make sure that your end users are ready for these changes to the look and feel of their product, and you might need to create some education material about the new capabilities of the user interface before turning on these new features in your SmartCloud Control Desk system.
alucches 2700012QJC Marcações:  wayne halverson hardware sccd pack content process smartcloud pcp process_content_pack 2 Comentários 7.443 Visualizações
by Wayne Halverson
Another IBM SmartCloud Control Desk Process Content Package hit the street this past week - IT Hardware Asset Management. This is the third package from the Tivoli Advanced Technology Group in the past five months.
These packages of content can be used with SmartCloud Control Desk to accelerate implementation and get you into production quickly. They use prescriptive methods based on ITIL and Best Practices. Instead of weeks or months, this content gets Control Desk operational in just a few days.
Tired of spread sheets, scrolling through hundreds, if not thousands of rows for the right asset? How are you calculating dates for a refresh or disposal on all those hardware assets?
What about the management of this inventory, from Receipt to Disposal, and who is responsible for each step? Once an asset is being used, how do you assure when it gets moved, it's to the right location for the right person?
Those challenges and many others, no doubt, are the work life of a Hardware Asset Manager. So let's take a look at what this new pack will do for you.
First off, the day-to-day IMAC process - the typical work of Installation, Move, Add or Change - this pack has it covered. There are start centers and queries to automate those activities which often are the bulk of Hardware Asset management process. That is the goal - automate the simple so the complex can be managed effectively.
Classifications have been created for all your IT Hardware following the UNSPSC structure which allow for easy asset searches. If you know what you are looking for, word searches get you directly to that asset.
There, now you have the visibility you need into all your assets.
How does using this pack help?
Standard reports, the ultimate method in knowing what assets you have and their status, are in this content package. Each provides insight on assets which have been potentially lost, and certainly renewed or permanently disposed--every step a factor in the asset life cycle and procurement decision making.
The pack comes at no extra cost. Once you have SmartCloud Control Desk 7.5, simply download the IT Hardware Management Content Pack from the ISM library at no charge.
scottsd 2000003CK1 Marcações:  server control sessions smartcloud ui tpae sccd browser maximo desk 6.926 Visualizações
I posted the following information in the Asset Management blog. I'm re-posting it here as it applies to Process Automation users of SmartCloud Control Desk as well.
Do you remember that movie Multiplicity where Michael Keaton clones himself to become more productive? A similar approach can be followed when using SCCD 7.5: if you want to perform work in parallel to become more productive, you can launch multiple browser tabs or windows as the same user. However, there are some limitations that you need to learn before attempting concurrent sessions.
See the Asset Management blog post for more details:
scottsd 2000003CK1 Marcações:  user navigation desk control smartcloud bar interface 7.166 Visualizações
“Who moved my cheese?” If you are a Maximo Asset Management or Industry Solutions customer who has added SmartCloud Control Desk to their environment, you might feel like that cheese-less mouse. Many global changes were made to the user interface by SmartCloud Control Desk during its installation. For instance, there’s now a Navigation bar on the left side of the User Interface. All of these global changes can be reversed by updating the system properties of your Maximo Asset Management server.
Here is a document that describes all of the new user interface changes and how to control them, so you can decide whether to keep them or revert to your previous look and feel. You will change these properties in the System Configuration->Platform Configuration->System Properties. You can perform a Live Refresh after you update these values (it will not require a server restart), but you will need to logout and log back in before you will see your updates take effect.
Link to document:
LeonardoMiranda 270000B1R7 Marcações:  it resquest tivoli ccmd change service upgrade control tamit database asset smartcloud management update configuration install and fixpack manager srm for desk 8.070 Visualizações
[Tutorials] How to set up a horizontal cluster for a Maximo sandbox using WebSphere Application Server 7
HelenaCorelli 270004AYTG Marcações:  maximo cluster websphere desk was control sccd smartcloud 9 Comentários 23.143 Visualizações
[Tutorials] How to set up a horizontal cluster for a Maximo sandbox using WebSphere Application Server 7
As described in WebSphere Application Server Information Center: “Clusters are groups of servers that are managed together and participate in workload management. A cluster can contain nodes or individual application servers. Clusters are responsible for balancing workload among servers. Servers that are a part of a cluster are called cluster members. When you install an application on a cluster, the application is automatically installed on each cluster member. You can configure a cluster to provide workload balancing with service integration or with message driven beans in the application server.”
There are two types of clustering: horizontal and vertical. Both of them can be configured in different ways. This document is a guide that shows the easiest version of a horizontal cluster for a Maximo sandbox using WebSphere Application Server 7 (WAS).
Benefits of a horizontal cluster environment:
This tutorial is based on WebSphere Application Server 7 and Maximo 7.5. Some specifics steps may differ from version to version, but the overall process is the same.
The user required to execute this tutorial must have administrative privileges in WAS to create nodes, clusters, start and stop servers, among other things.
To simplify the configuration of the horizontal cluster provided by this guide, no directory information services (LDAP), such as IBM Tivoli Directory Server or Microsoft Active Directory, were installed or configured.
It is also necessary to have at least two machines for the horizontal cluster. One of them must have Maximo successfully deployed. The other must have only an Application Server installed, with no Deployment Manager (DM). In order to improve performance of your environment, you may install the database or deployment management in separate machines.
The standalone Application Server that you want to federate must be up and running before starting this guide.
After executing this guide, you should have a horizontal cluster environment similar to the image below:
Note: This guide requires readers to have basic WAS and Maximo platform knowledge.
Adding a node
Creating the cluster
Starting the Cluster
Testing the Cluster
To ensure that the cluster configuration is working properly, execute the following steps:
SowmyaN 270004S937 Marcações:  smarter infrastructure smartcloud sccd itsm control desk 6.184 Visualizações
Hosted by BrightTALK October 3rd, 2012 at 11:00AM EST
The IT Service Management discipline is mature and is under pressure from lines of business to change and become more flexible in how it measures and manages business services. IT business services themselves are changing to include all types of technology, IT and non IT equipment. Companies today, are needing to move beyond the normal IT boundaries to enhance business services with smarter devices, telco and transportation devices. Another huge change is that a lot more non-IT personnel now need to interact with the IT environment. Without the flexibility to adopt to these new pressures, IT executives will not be able to respond to business demands quickly and more importantly in a manner that is non-disruptive and cost effective. The days of multiple product solutions, that work only in traditional IT environments are over. This presentation will cover these changes and discuss how to efficiently address these problems
After 23 years working for the UK government, moving from forestry to IT Service Management via prisons, stores and training, Ivor now works for IBM’s Tivoli organization helping customers understand and improve their Service Management. He was an ITIL author (versions 1, 2 and 3), part of the panel that wrote BS15000 (fast-tracked to ISO/IEC 20000), an ITIL trainer and examiner since 1991 and active in itSMF since 1995, having spoken for them in 34 countries. Never frightened to express his own opinions, you can find his blogs here
Christopher Dittmer is the Program Director in IBM Software Group focused on strategy and product management for IT asset and service management solutions. Prior to joining IBM Software Group, Chris was focused on internal corporate strategy for IBM. His prior experience also includes operational planning for the federal government, project management in financial services, technology consulting for large manufacturing firms, and the management of a technology startup. Chris holds an undergraduate degree from Washington University and an MBA from Harvard Business School.
SowmyaN 270004S937 Marcações:  management smartcloud asset itil maximo controldesk sccd 9.806 Visualizações
The IBM business architecture team will be presenting on a series of training sessions intended to help our clients plan their upgrade to the latest versions of Maximo Asset Management and SmartCloud Control Desk. The bulk of this series will be devoted to the Maximo product suite, add-on's and industry solutions.
The series will run July to October on Tuesdays and Thursdays. Ample time will be allowed for client questions and sessions will be recorded for those who cannot attend the live events. Details about this series can be found here.
You can also visit the main Tivoli Support Technical Exchange (STE) program page for a list of all upcoming IBM support topics and presenters.
Try the new IBM SmartCloud Control Desk multi-language demo online.
List of languages supported are:
Learn more about the solution here
IBM SmartCloud Control Desk 7.5 has passed the PinkVERIFY assessment and has been officially certified as ITIL® compatible by Pink Elephant for 12 ITIL V3 processes:
Learn more about the solution here
The Tivoli User Community (TUC) is hosting a free webinar this Thursday about SmartCloud Control Desk. Space is limited. Reserve your webinar seat now.
Time: Thursday, April 26, 2012 10:00 AM - 11:00 AM EDT
About the WebinarThe transition to a Smarter Physical Infrastructure is well underway. Within the data center, use of virtualization and cloud technologies is increasing the rate and pace of change. Outside the data center, traditional physical assets are getting embedded with IT components, and are connected via a digital network. Organizations are realizing that delivering business services effectively requires management across smarter resources inside and outside the data center. Traditional siloed and manual approaches are inefficient, and cannot keep up with the rate and pace of change. A new approach is needed.
Introducing IBM SmartCloud Control Desk - a unique new offering that provides integrated management, and analytics-driven ITIL process automation. SmartCloud Control Desk provides a single platform—at a single price point—for managing incidents, problems, service requests, changes, configuration, releases, assets, procurement, service levels and licenses, and includes a service catalog. It is available in a wide range of delivery models, including traditional install, Software-as-a-service, and virtual machine images.
This webinar will cover some of the innovative new features in Control Desk that allow it to "automate ITIL at cloud speed" and extend the management to smarter physical infrastructures.
About The SpeakersCJ Paul, Senior Technical Staff Member and Chief Architect, IBM IT Service Management Solutions. Dr C. J. Paul is the chief architect of IBM's family of ITIL-aligned process automation software solutions including Tivoli Service Request Manager, Change and Configuration Management Database, Tivoli Asset Management for IT. He is also the software technical lead for the Tivoli Live Service Manager (SaaS offering) and the newly launched IBM SmartCloud Control Desk. He guides a team of software architects, designers and developers in several development labs around the world to build these software products and solution best practices. He is also the technical steward of the IBM Tivoli Unified Process - a detailed elaboration of the ITIL processes with additional details that enable process automation. Dr. Paul has worked with dozens of Fortune 500 clients all over the world to deploy these software products in production environments. He provides consulting guidance to clients and mentors services deployment architects who work with customers on their ITIL deployments worldwide.
Chris Dittmer, Worldwide Sr. Market Manager, IBM Tivoli IT Service Management. Chris is currently driving the strategy for a portfolio of IT service management software products for IBM as Worldwide Sr. Market Manager. Prior to this role, Chris worked in internal corporate strategy and as a consultant for IBM. His previous experience also includes operational planning for the US Government, project management in financial services, consulting in the manufacturing industry, and management of a technology start-up. He holds an undergraduate degree from Washington University and an MBA from Harvard Business School.
Rich Johnston, Product Manager, Tivoli Change and Configuration Management Database, IBM SmartCloud Control Desk. Rich is the Product Manager for Tivoli’s Change and Configuration Management Database and the new IBM SmartCloud Control Desk. After 30+ years at IBM, Rich has worked in pretty much all areas of IBM, from mainframe, customer relations, software support, network management and distributed service management. He has led teams of programmers in storage management for VM and NPM. Through this broad range of experiences, Rich is able to provide a unique view into the workings of IBM products and how best to apply current service management technologies to solve customer problems.