IBM SmartCloud Control Desk is now available!
SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps
reduce cost and minimize service disruptions through automated service
request handling, efficient change management, optimized asset lifecycle
management across IT and enterprise domains. With SmartCloud Control Desk, you get one product that integrates the functionality of all these products:
Tivoli Asset Management for IT Tivoli Change and Configuration Management Database Tivoli Service... [More]
[Tutorials] How to set up a horizontal cluster for a Maximo sandbox using WebSphere Application Server 7 Introduction As described in WebSphere Application Server Information Center: “ Clusters are groups of servers that are managed together and participate in workload management. A cluster can contain nodes or individual application servers. Clusters are responsible for balancing workload among servers. Servers that are a part of a cluster are called cluster members. When you install an application on a cluster, the application is... [More]
by Richard Gebhardt
Create the control and component registry declarations for the new control
All controls are declared in the control and component registries. Each registry entry contains metadata about the control used by the framework to instantiate and render it.
The main registries are... [More]
IBM SmartCloud Control Desk 7.5 has passed the PinkVERIFY
assessment and has been officially certified as ITIL® compatible by Pink
Elephant for 12 ITIL V3 processes:
Incident Management Problem Management Request Fulfillment Service Catalog Management Service Level Management Knowledge Management Change Management Release and Deployment Management Service Asset & Configuration
Management Financial Management Event Management Availability Management
Learn more about the solution here
The IBM business architecture team will be presenting on a series of training sessions intended to help our clients plan their upgrade to the latest versions of Maximo Asset Management and SmartCloud Control Desk. The bulk of this series will be devoted to the Maximo product suite, add-on's and industry solutions. The series will run July to October on Tuesdays and Thursdays. Ample time will be allowed for client questions and sessions will be recorded for those who cannot attend the live events. Details about this series can be found here . ... [More]
Try the new
IBM SmartCloud Control Desk multi-language
languages supported are:
Portuguese Croatian Czech Danish Dutch English Finnish
Hebrew Hungarian Italian Japanese Korean Norwegian
Polish Russian Slovak
Chinese Swedish Traditional
Learn more about
the solution here
Three for one money!
That is what the auctioneer called out when he was selling used goods to a skeptical group of people looking for entertainment. Sometimes it would be 2 for 1 and other times 4 or more. It just depended on what was being sold, and how much time was still available for selling. Yes, time was important to the auctioneer. He only had so much time to finish his project of changing the ownership of items from sellers to buyers. His time was valuable.
Time for all of us is important, but for our clients, they see it as... [More]
By Natalie Gorelik An exciting new feature called Live Chat is now available in IBM SmartCloud Control Desk version 7.5.1. This feature enables end users of the Service Desk and Self Service Center to chat with Service Desk agents about issues or problems. Live Chat provides immediate access to help where agents can answer questions in real time. How does this feature help you? It provides multiple benefits. For Service Desk users: Users can request a real-time chat with a Service Desk agent. You can request a chat from the main Self Service... [More]
IBM is hosting a free webcast next week that demonstrates how to implement ITIL processes using IBM SmartCloud Control Desk.
Date : May 8, 2012
Time : 11:30 a.m. to 12:30 p.m. Eastern Standard Time
Duration : 60 minutes
As organizations deploy cloud and virtualized environments, end users have the expectation of seeing their requests fulfilled within minutes. This is true in development and test environments that don't have much governance requirements. However, when the same requests are made in production... [More]
Many new User Interface features have
been introduced as part of the SmartCloud Control Desk 7.5.1 release to improve usability. This document contains detailed instructions on how to configure each of the new features. This document only covers the features that are new to the SmartCloud Control Desk 7.5.1 release. Please refer to this
blog entry to understand all the User Interface features that were introduced
in SmartCloud Control Desk 7.5. Application Developers: There are some great new application-level features available to help... [More]
Do not install Tivoli's process automation platform 184.108.40.206 with SmartCloud Control Desk.
Fix pack 220.127.116.11 for Tivoli's process automation platform is now
available. This fix pack is not backwards compatible with prior
releases. SmartCloud Control Desk version 7.5 is based on Tivoli's process automation platform 18.104.22.168. If you install the 22.214.171.124 fix pack, several
product functions will be broken. This information is also available in a flash from IBM support.
I posted the following information in the Asset Management blog. I'm re-posting it here as it applies to Process Automation users of SmartCloud Control Desk as well.
Do you remember that movie Multiplicity
where Michael Keaton clones himself to become more productive? A
similar approach can be followed when using SCCD 7.5: if you want to
perform work in parallel to become more productive, you can launch
multiple browser tabs or windows as the same user. However, there are some limitations that you need... [More]
by Wayne Halverson Another IBM SmartCloud Control Desk Process Content Package hit the street this past week - IT Hardware Asset Management . This is the third package from the Tivoli Advanced Technology Group in the past five months. These packages of content can be used with SmartCloud Control Desk to accelerate implementation and get you into production quickly. They use prescriptive methods based on ITIL and Best Practices. Instead of weeks or months, this content gets Control Desk operational in just a few days. The IT Hardware... [More]
by Wayne Halverson The challenge of implementing a Service Catalog can be daunting to any size company. But with limited resources and subject matter expertise, this challenge can be too big, too costly, and too time consuming for a small or medium size company (SMB). Decisions and work must be completed to create the Service Catalog. SMBs don’t have lots of resources with spare cycles to implement a Service Catalog, and they manage their cost closely. They would love the efficiencies a Service Catalog might offer, but are leery of the... [More]
by Richard Gebhardt
In the following example, I'll show you how to invoke a SmartCloud Control Desk action from an automation script.
Navigate to the automation script application:
Go To --> System Configuration --> Platform Configuration --> Automation Scripts
Under the 'More Actions' menu select:
Create --> Script
Note: This example applies to scripts with object, attribute, action and custom condition launch points as well
Provide a... [More]