Welcome to the Process Automation Blog, where you can read the perspectives from BSM experts. This Blog provides insights into the Process Automation solution, as well as technical details about specific IBM products.
by Wayne Halverson Another IBM SmartCloud Control Desk Process Content Package hit the street this past week - IT Hardware Asset Management . This is the third package from the Tivoli Advanced Technology Group in the past five months. These packages of content can be used with SmartCloud Control Desk to accelerate implementation and get you into production quickly. They use prescriptive methods based on ITIL and Best Practices. Instead of weeks or months, this content gets Control Desk operational in just a few days. The IT Hardware... [More]
I posted the following information in the Asset Management blog. I'm re-posting it here as it applies to Process Automation users of SmartCloud Control Desk as well.
Do you remember that movie Multiplicity
where Michael Keaton clones himself to become more productive? A
similar approach can be followed when using SCCD 7.5: if you want to
perform work in parallel to become more productive, you can launch
multiple browser tabs or windows as the same user. However, there are some limitations that you need... [More]
Some SmartCloud Control Desk users want to enhance their product's security using IBM Tivoli Access Manager WebSEAL. If this applies to you, then you will be interested in a new article, Configuring a basic authentication in WebSEAL to access SmartCloud Control Desk . IBM Tivoli Access Manager WebSEAL is a resource manager responsible for protecting web-based resources. It is a high-performance multi-threaded web server that applies security policies defined by the administrator to web-based resources. By connecting WebSEAL to SmartCloud... [More]
This blog entry comes to you from Willam Cheng, IBM Tivoli Vice President, Maximo Asset & Service Management Products Our
Smarter Planet is composed of Smarter Infrastructures, such as Smarter
Utilities, Smarter Transportation, Smarter Healthcare, and Smarter
Cities, to name only a few. These increasingly intelligent systems are
becoming more and more visible in our daily lives, and hold promise for
improving the services we receive from our social and economic
ecosystems. A Smarter Infrastructure is made of various,... [More]
Would you like to know how to customize the promotion of Actual Configuration Items (CIs) in SmartCloud Control Desk and Change and Configuration Management Database (CCMDB)? The new wiki article System Properties used by Actual CI Promotion describes several system properties and maxvars that you can use to affect the behavior of promotions. For example, you can define whether a promotion should create attributes even if the effective value is blank. This article is available on the SmartCloud Control Desk wiki and the Change and... [More]
by Wayne Halverson "Seems so simple, why can't I get one up and running quickly?" Those thoughts have no doubt crossed the mind of many a person tasked with setting up a Service Desk or Help Desk for their group, department or even company. There sure are a lot of Service Desk vendors to choose from, or maybe you build your own instead of buy? Immaterial of whether you are building or buying your Service Desk, "efficient," "easy-to-install" and "fast times to production" are the words every... [More]
If you have requirements for High Availability of
Smart Cloud Control Desk, you can learn about how to configure your system for
high availability in the Maximo Asset Management 7.5 information center .
H igh availability is now supported for products that are based on Tivoli®'s process automation engine , such as IBM® Maximo® Asset Management , Maximo industry solutions,
and IBM SmartCloud Control Desk .
addition, the recently published paper: Assuring Your High Availability Solution for Tivoli’s process automation engine provides... [More]
[Tutorials] How to set up a horizontal cluster for a Maximo sandbox using WebSphere Application Server 7 Introduction As described in WebSphere Application Server Information Center: “ Clusters are groups of servers that are managed together and participate in workload management. A cluster can contain nodes or individual application servers. Clusters are responsible for balancing workload among servers. Servers that are a part of a cluster are called cluster members. When you install an application on a cluster, the application is... [More]
Hosted by BrightTALK October 3rd, 2012 at 11:00AM EST The IT Service Management discipline is mature and is under pressure from lines of business to change and become more flexible in how it measures and manages business services. IT business services themselves are changing to include all types of technology, IT and non IT equipment. Companies today, are needing to move beyond the normal IT boundaries to enhance business services with smarter devices, telco and transportation devices. Another huge change is that a lot more non-IT personnel now... [More]
by Wayne Halverson The challenge of implementing a Service Catalog can be daunting to any size company. But with limited resources and subject matter expertise, this challenge can be too big, too costly, and too time consuming for a small or medium size company (SMB). Decisions and work must be completed to create the Service Catalog. SMBs don’t have lots of resources with spare cycles to implement a Service Catalog, and they manage their cost closely. They would love the efficiencies a Service Catalog might offer, but are leery of the... [More]
IBM is excited to introduce a series of upgrade
training sessions available to you! Spurred by the creativity of our
own Kevin B ,
this series is intended to assist our customers in planning their
upgrade to the latest versions of Maximo Asset Management and SmartCloud
Control Desk. In each session,
a member of the business architecture team will deliver a presentation
chronicling the incremental enhancements made in the product as well as
point out functional changes to existing features. Ample time will be
allowed for... [More]
Do not install Tivoli's process automation platform 126.96.36.199 with SmartCloud Control Desk.
Fix pack 188.8.131.52 for Tivoli's process automation platform is now
available. This fix pack is not backwards compatible with prior
releases. SmartCloud Control Desk version 7.5 is based on Tivoli's process automation platform 184.108.40.206. If you install the 220.127.116.11 fix pack, several
product functions will be broken. This information is also available in a flash from IBM support.
If you need a quick answer to your question about a process automation product, try posting it on the Maximo and Process Automation Solutions forum . The forum features a large community of active users that include IBM product developers, customers, and business partners. Discussion topics include configuration,
implementation, and general sharing of product knowledge and experience. The forum covers all products built on Tivoli's process automation engine, including: IBM SmartCloud Control Desk Tivoli Asset Management for IT Tivoli Change... [More]
System downtime can be a major annoyance to users and can
potentially impact your customers and the level of service you provide. If system
reliability is of great concern to your organization, then a highly available
system configuration may be the solution.
By configuring a highly available system, you can be
prepared to handle both hardware and software failures. Service is quickly
restored when a system, a component, or an application fails. A highly available
system gives your organization the assurance of minimal downtime and... [More]
The IBM business architecture team will be presenting on a series of training sessions intended to help our clients plan their upgrade to the latest versions of Maximo Asset Management and SmartCloud Control Desk. The bulk of this series will be devoted to the Maximo product suite, add-on's and industry solutions. The series will run July to October on Tuesdays and Thursdays. Ample time will be allowed for client questions and sessions will be recorded for those who cannot attend the live events. Details about this series can be found here . ... [More]