A live chat queue in SmartCloud Control Desk is a special type of person group. On the Chat Queue tab of a Person Group (Administration > Resources > Person Groups), you can make a person group a chat queue by selecting the check box Is Chat Queue . Once a person group is a chat queue, its availability is controlled by a second check box, Available to Chat . This second check box controls whether chat requests are routed to this chat queue.
By default, SmartCloud Control Desk 7.5.1 does not... [More]