You want to do your work only once; not waste time doing work over again.  Too many times, we say, “If I had only known…” when we find our self in a place which does not make sense, or does not allow us to move forward and make progress. That is why you are here and the following links will minimize or negate the “If I had only known…” statements.   We are going to give you the information you need so you DO know what to do; when to do it; and how to make smart decisions regarding your... [More]

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Hi Everyone,   Welcome to Useful Tiny Little Things, a series of topics that I will publish in the Process Automation blog.  This time I've created a wiki page, since this topic is a little too big for a blog post, but in the following I'll show how you can modify some properties on SmartCloud Control Desk to enable or disable parts of the User Interface and as well how to add new actions (buttons) to you toolbar and Navigation Bar. Hope you enjoy... [More]

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The Change Management process in SmartCloud Control Desk contains many workflow task assignments. Workflow tasks are a handy way to assign work to someone or to get their approval. However, sometimes a task is assigned to the wrong person, or the owner of an urgent task is out of the office. In these situations, the task needs to be assigned to someone else so things can move forward. This new wiki article shows how easy it is to reassign a workflow task.  

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This is a cross post from the Asset Management blog for SmartCloud Control Desk Application Developers. Conditional UI is a powerful tool that can change the behavior of your user interfaces based on the state of the current record or the role of an individual user.  See the Application Configuration Best Practices page for mothis wiki article. To implement some conditional user interface use cases, SmartCloud Control Desk 7.x allows you to conditionally change the property values of your widgets.  This is controlled in the... [More]

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Many new User Interface features have been introduced as part of the SmartCloud Control Desk 7.5.1 release to improve usability.  This document contains detailed instructions on how to configure each of the new features.   This document only covers the features that are new to the SmartCloud Control Desk 7.5.1 release. Please refer to this blog entry to understand all the User Interface features that were introduced in SmartCloud Control Desk 7.5.   Application Developers: There are some great new application-level features available to help... [More]

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I posted the following information in the Asset Management  blog. I'm re-posting it here as it applies to Process Automation users of SmartCloud Control Desk as well.   Do you remember that movie Multiplicity where Michael Keaton clones himself to become more productive?  A similar approach can be followed when using SCCD 7.5:  if you want to perform work in parallel to become more productive, you can launch multiple browser tabs or windows as the same user.  However, there are some limitations that you need to learn before attempting... [More]

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“Who moved my cheese?”  If you are a Maximo Asset Management or Industry Solutions customer who has added SmartCloud Control Desk to their environment, you might feel like that cheese-less mouse.  Many global changes were made to the user interface by SmartCloud Control Desk during its installation.  For instance, there’s now a Navigation bar on the left side of the User Interface. All of these global changes can be reversed by updating the system properties of your Maximo Asset Management server. Here is a document that describes all of the... [More]

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Introduction It is recommended, as part of the upgrade process, that the latest fixpack available is applied. The regular process requires two steps in order to achieve this. First step would be to do the actual upgrade. For example, applying SCCD 7.5 on top of SRM 7.2.1.4. Stop two would be to apply the latest fixpack available for the new version. For example, applying SCCD 7.5.0.1 on top of SCCD 7.5.   Objective The objective of this tutorial is to provide simple steps to upgrade and apply the latest Fixpack on a single change window. This... [More]

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[Tutorials] How to set up a horizontal cluster for a Maximo sandbox using WebSphere Application Server 7   Introduction   As described in WebSphere Application Server Information Center: “ Clusters are groups of servers that are managed together and participate in workload management. A cluster can contain nodes or individual application servers. Clusters are responsible for balancing workload among servers. Servers that are a part of a cluster are called cluster members. When you install an application on a cluster, the application is... [More]

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Hosted by BrightTALK October 3rd, 2012 at 11:00AM EST The IT Service Management discipline is mature and is under pressure from lines of business to change and become more flexible in how it measures and manages business services. IT business services themselves are changing to include all types of technology, IT and non IT equipment. Companies today, are needing to move beyond the normal IT boundaries to enhance business services with smarter devices, telco and transportation devices. Another huge change is that a lot more non-IT personnel now... [More]

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IBM SmartCloud Control Desk 7.5 has passed the PinkVERIFY assessment and has been officially certified as ITIL® compatible by Pink Elephant for 12 ITIL V3 processes:   Incident Management Problem Management Request Fulfillment Service Catalog Management Service Level Management Knowledge Management Change Management Release and Deployment Management Service Asset & Configuration Management Financial Management Event Management Availability Management   Learn more about the solution here    

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Does your service desk view incident resolution through a kaleidoscope of legacy and next-generation technologies and disparate, siloed systems? This can result in longer resolution times and possibly failure of business-critical services, which translates to higher costs, lost revenues and an erosion of customer confidence. Learn about Tivoli's latest SaaS based service management offering, Tivoli Live- service manager and see how we can address these challenges. We'll also take you through our live demo so you can... [More]

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