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You want to do your work only once; not waste time doing work over again.
Too many times, we say, “If I had only known…” when we find our self in a place which does not make sense, or does not allow us to move forward and make progress.
That is why you are here and the following links will minimize or negate the “If I had only known…” statements. We are going to give you the information you need so you DO know what to do; when to do it; and how to make smart decisions regarding your journey using IBM Control Desk on Cloud.
Face it. This is a new product for you and that can be both frightening and a challenge. These links will minimize the fright and optimize the challenge. Most of all, these links and the information you will get from them will guide you to success. This is not all sugar on a spoon, so we expect you to engage and own the knowledge you are about to see.
We start simply, with the intent of getting some value from your investment quickly, and then provide you with the knowledge to utilize the functionality you need just as your needs grow for your business.
Success to you and don’t hesitate to ask for guidance when you may have a question.
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This time I've created a wiki page, since this topic is a little too big for a blog post, but in the following I'll show how you can modify some properties on SmartCloud Control Desk to enable or disable parts of the User Interface and as well how to add new actions (buttons) to you toolbar and Navigation Bar. Hope you enjoy
My name is Leandro Cassa and I work at IBM on the Mobile development division, but in the past I've been working as level 3 leader, scrum master and product developer for IBM Tivoli SmartCloud Control Desk. The purpose of this series is to provide useful simple things that we sometimes have no idea exist. These tips apply to SmartCloud Control Desk, and other products based on Tivoli Process Automation Engine (TPAE).
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The Change Management process in SmartCloud Control Desk contains many workflow task assignments. Workflow tasks are a handy way to assign work to someone or to get their approval. However, sometimes a task is assigned to the wrong person, or the owner of an urgent task is out of the office. In these situations, the task needs to be assigned to someone else so things can move forward. This new wiki article shows how easy it is to reassign a workflow task.
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This is a cross post from the Asset Management blog for SmartCloud Control Desk Application Developers.
Conditional UI is a powerful tool that can change the behavior of your user interfaces based on the state of the current record or the role of an individual user. See the Application Configuration Best Practices page for mothis wiki article.
To implement some conditional user interface use cases, SmartCloud Control Desk 7.x allows you to conditionally change the property values of your widgets. This is controlled in the Application Designer application by launching the “Configure Conditional Properties” window available under the Advanced tab of the Control Properties window for each control.
For a full list of properties that can be controlled by Conditional UI, please read this wiki article.
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Many new User Interface features have
been introduced as part of the SmartCloud Control Desk 7.5.1 release to improve usability. This document contains detailed instructions on how to configure each of the new features. This document only covers the features that are new to the SmartCloud Control Desk 7.5.1 release. Please refer to this
blog entry to understand all the User Interface features that were introduced
in SmartCloud Control Desk 7.5.
Application Developers:There are some great new application-level features available to help improve the usability of your applications. If you are a SmartCloud Control Desk or Tivoli process automation engine application developer you might choose to add some of these new features to the applications that you manage for your users. Many of the out-of-the-box SmartCloud Control Desk applications have already been extended to use these new features, but you'll need to add them to your own custom applications.
There are a set of system-level user interface enhancements that apply to all applications. System administrators upgrading from SmartCloud Control Desk 7.5 to 7.5.1 will have to manually enable most of these new system-level features after their upgrade process is finished. You need to make sure that your end users are ready for these changes to the look and feel of their product, and you might need to create some education material about the new capabilities of the user interface before turning on these new features in your SmartCloud Control Desk system.
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I posted the following information in the Asset Management blog. I'm re-posting it here as it applies to Process Automation users of SmartCloud Control Desk as well.
Do you remember that movie Multiplicity where Michael Keaton clones himself to become more productive? A similar approach can be followed when using SCCD 7.5: if you want to perform work in parallel to become more productive, you can launch multiple browser tabs or windows as the same user. However, there are some limitations that you need to learn before attempting concurrent sessions.
See the Asset Management blog post for more details:
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“Who moved my cheese?” If you are a Maximo Asset Management or Industry Solutions customer who has added SmartCloud Control Desk to their environment, you might feel like that cheese-less mouse. Many global changes were made to the user interface by SmartCloud Control Desk during its installation. For instance, there’s now a Navigation bar on the left side of the User Interface. All of these global changes can be reversed by updating the system properties of your Maximo Asset Management server.
Here is a document that describes all of the new user interface changes and how to control them, so you can decide whether to keep them or revert to your previous look and feel. You will change these properties in the System Configuration->Platform Configuration->System Properties. You can perform a Live Refresh after you update these values (it will not require a server restart), but you will need to logout and log back in before you will see your updates take effect.
Link to document:
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[Tutorials] How to set up a horizontal cluster for a Maximo sandbox using WebSphere Application Server 7
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[Tutorials] How to set up a horizontal cluster for a Maximo sandbox using WebSphere Application Server 7
As described in WebSphere Application Server Information Center: “Clusters are groups of servers that are managed together and participate in workload management. A cluster can contain nodes or individual application servers. Clusters are responsible for balancing workload among servers. Servers that are a part of a cluster are called cluster members. When you install an application on a cluster, the application is automatically installed on each cluster member. You can configure a cluster to provide workload balancing with service integration or with message driven beans in the application server.”
There are two types of clustering: horizontal and vertical. Both of them can be configured in different ways. This document is a guide that shows the easiest version of a horizontal cluster for a Maximo sandbox using WebSphere Application Server 7 (WAS).
Benefits of a horizontal cluster environment:
This tutorial is based on WebSphere Application Server 7 and Maximo 7.5. Some specifics steps may differ from version to version, but the overall process is the same.
The user required to execute this tutorial must have administrative privileges in WAS to create nodes, clusters, start and stop servers, among other things.
To simplify the configuration of the horizontal cluster provided by this guide, no directory information services (LDAP), such as IBM Tivoli Directory Server or Microsoft Active Directory, were installed or configured.
It is also necessary to have at least two machines for the horizontal cluster. One of them must have Maximo successfully deployed. The other must have only an Application Server installed, with no Deployment Manager (DM). In order to improve performance of your environment, you may install the database or deployment management in separate machines.
The standalone Application Server that you want to federate must be up and running before starting this guide.
After executing this guide, you should have a horizontal cluster environment similar to the image below:
Note: This guide requires readers to have basic WAS and Maximo platform knowledge.
Adding a node
Creating the cluster
Starting the Cluster
Testing the Cluster
To ensure that the cluster configuration is working properly, execute the following steps:
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Hosted by BrightTALK October 3rd, 2012 at 11:00AM EST
The IT Service Management discipline is mature and is under pressure from lines of business to change and become more flexible in how it measures and manages business services. IT business services themselves are changing to include all types of technology, IT and non IT equipment. Companies today, are needing to move beyond the normal IT boundaries to enhance business services with smarter devices, telco and transportation devices. Another huge change is that a lot more non-IT personnel now need to interact with the IT environment. Without the flexibility to adopt to these new pressures, IT executives will not be able to respond to business demands quickly and more importantly in a manner that is non-disruptive and cost effective. The days of multiple product solutions, that work only in traditional IT environments are over. This presentation will cover these changes and discuss how to efficiently address these problems
After 23 years working for the UK government, moving from forestry to IT Service Management via prisons, stores and training, Ivor now works for IBM’s Tivoli organization helping customers understand and improve their Service Management. He was an ITIL author (versions 1, 2 and 3), part of the panel that wrote BS15000 (fast-tracked to ISO/IEC 20000), an ITIL trainer and examiner since 1991 and active in itSMF since 1995, having spoken for them in 34 countries. Never frightened to express his own opinions, you can find his blogs here
Christopher Dittmer is the Program Director in IBM Software Group focused on strategy and product management for IT asset and service management solutions. Prior to joining IBM Software Group, Chris was focused on internal corporate strategy for IBM. His prior experience also includes operational planning for the federal government, project management in financial services, technology consulting for large manufacturing firms, and the management of a technology startup. Chris holds an undergraduate degree from Washington University and an MBA from Harvard Business School.
IBM SmartCloud Control Desk 7.5 has passed the PinkVERIFY assessment and has been officially certified as ITIL® compatible by Pink Elephant for 12 ITIL V3 processes:
Learn more about the solution here
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Does your service desk view incident resolution through a kaleidoscope of legacy and next-generation technologies and disparate, siloed systems? This can result in longer resolution times and possibly failure of business-critical services, which translates to higher costs, lost revenues and an erosion of customer confidence.
Learn about Tivoli's latest SaaS based service management offering, Tivoli Live- service manager and see how we can address these challenges. We'll also take you through our live demo so you can experience Tivoli Live first hand!
Webcast date: Wednesday, August 17, 2011
Webcast time: 11:00AM ET USA