Webcast: A Control Center for Next Gen IT Asset and Service Management
alucches 2700012QJC Visits (3018)
A Control Center for Next Generation IT Asset and Service Management.
In 2012, IBM introduced IBM SmartCloud Control Desk, a unified platform for IT Service Management.
In February 2013, we released updates to SmartCloud Control Desk, adding more features, and another step towards the vision of a true control center for your enterprise. Key new features include:About the Speakers
CJ Paul, Senior Technical Staff Member and Chief Architect, IBM IT Service Management Solutions
Dr C. J. Paul is the chief architect of IBM's family of ITIL-aligned process automation software solutions including Tivoli Service Request Manager, Change and Configuration Management Database, Tivoli Asset Management for IT.
Chris Dittmer, Worldwide Sr. Market Manager, IBM Tivoli IT Service Management
Chris is currently driving the strategy for a portfolio of IT service management software products for IBM as Worldwide Sr. Market Manager.