Time: Thursday, April 26, 2012 10:00 AM - 11:00 AM EDT
About the WebinarThe transition to a Smarter Physical Infrastructure is well underway. Within the data center, use of virtualization and cloud technologies is increasing the rate and pace of change. Outside the data center, traditional physical assets are getting embedded with IT components, and are connected via a digital network. Organizations are realizing that delivering business services effectively requires management across smarter resources inside and outside the data center. Traditional siloed and manual approaches are inefficient, and cannot keep up with the rate and pace of change. A new approach is needed.
Introducing IBM SmartCloud Control Desk - a unique new offering that provides integrated management, and analytics-driven ITIL process automation. SmartCloud Control Desk provides a single platform—at a single price point—for managing incidents, problems, service requests, changes, configuration, releases, assets, procurement, service levels and licenses, and includes a service catalog. It is available in a wide range of delivery models, including traditional install, Software-as-a-service, and virtual machine images.
This webinar will cover some of the innovative new features in Control Desk that allow it to "automate ITIL at cloud speed" and extend the management to smarter physical infrastructures.
About The SpeakersCJ Paul, Senior Technical Staff Member and Chief Architect, IBM IT Service Management Solutions. Dr C. J. Paul is the chief architect of IBM's family of ITIL-aligned process automation software solutions including Tivoli Service Request Manager, Change and Configuration Management Database, Tivoli Asset Management for IT. He is also the software technical lead for the Tivoli Live Service Manager (SaaS offering) and the newly launched IBM SmartCloud Control Desk. He guides a team of software architects, designers and developers in several development labs around the world to build these software products and solution best practices. He is also the technical steward of the IBM Tivoli Unified Process - a detailed elaboration of the ITIL processes with additional details that enable process automation. Dr. Paul has worked with dozens of Fortune 500 clients all over the world to deploy these software products in production environments. He provides consulting guidance to clients and mentors services deployment architects who work with customers on their ITIL deployments worldwide.
Chris Dittmer, Worldwide Sr. Market Manager, IBM Tivoli IT Service Management. Chris is currently driving the strategy for a portfolio of IT service management software products for IBM as Worldwide Sr. Market Manager. Prior to this role, Chris worked in internal corporate strategy and as a consultant for IBM. His previous experience also includes operational planning for the US Government, project management in financial services, consulting in the manufacturing industry, and management of a technology start-up. He holds an undergraduate degree from Washington University and an MBA from Harvard Business School.
Rich Johnston, Product Manager, Tivoli Change and Configuration Management Database, IBM SmartCloud Control Desk. Rich is the Product Manager for Tivoli’s Change and Configuration Management Database and the new IBM SmartCloud Control Desk. After 30+ years at IBM, Rich has worked in pretty much all areas of IBM, from mainframe, customer relations, software support, network management and distributed service management. He has led teams of programmers in storage management for VM and NPM. Through this broad range of experiences, Rich is able to provide a unique view into the workings of IBM products and how best to apply current service management technologies to solve customer problems.