Three for one money!
That is what the auctioneer called out when he was selling used goods to a skeptical group of people looking for entertainment. Sometimes it would be 2 for 1 and other times 4 or more. It just depended on what was being sold, and how much time was still available for selling. Yes, time was important to the auctioneer. He only had so much time to finish his project of changing the ownership of items from sellers to buyers. His time was valuable.
Time for all of us is important, but for our clients, they see it as paramount to their success. They want to--no, must--use their time efficiently to accomplish their goals. And, they expect their suppliers, vendors, and partners to support their efficient use of time. This is why the IBM SmartCloud Control Desk Process Content Packages were created by the Tivoli Advanced Technology Group.
SmartCloud Control Desk can be implemented and used in production in a very short time with the use of the Process Content Packages. They are not lightweight or flimsy, not used goods. They are solid, built on ITIL processes and the Best Practices of subject matter experts with years of field work helping clients accomplish their goals.
Three of the content packages are now available for accelerating the time to production use of SmartCloud Control Desk 7.5.1. Use only one, or two, or all three together--whichever way they meet your needs.
Perhaps a small business needs a Service Desk quickly at a low-cost entry point. They can use Package 2, Service Request/Incident for the Service Desk, to capture Incidents and provide Service Request capability to anyone who wants to assure continuous improvements. Done in a few days or less.
What about the business that wants to provide their 1,500 employees with a true self-service? They can use Package 1, Service Catalog. Every company, no matter their industry, needs an efficient, capability driven Service Catalog for some standard services. For example, they might want to give new employees the ability to pick an On-Boarding Service from the catalog and get a laptop, office and phone in one offering. Or maybe a PC needs to be upgraded. How about the need for more disk storage space? Just pick an offering from the catalog. Ten offerings are already built in the Service Catalog. Download it for free and get into production now.
IMAC is a focus of Package 3, IT Hardware Asset management, but it works well with the other Packs too. When the Service Desk gets a call, the agent can attach a ticket to an IT Hardware asset. A Service Catalog offering requests a new installation of a computer, so off goes the offering ticket into the IMAC process of hardware management and the life cycle is known and understood. The person requesting the computer can monitor how the new installation is proceeding rather than just wondering and waiting.
These packages reflect clients’ need for efficient business processes and quick delivery of an application which supports those processes. They make the best use of your time. After you have SmartCloud Control Desk, simply download the Content Packs from the ISM library at no charge and get going.
We’d love to hear from you! Please contact Wayne (whalvers AT us.ibm.com) or Jeremy (jeremy.gibson AT us.ibm.com) and let us know how you are using the Content Packs, and let us know if you have any suggestions.