You can download and use free content packs to speed up your deployment of SmartCloud Control Desk. For example, the Service Catalog pack includes production-ready Service Catalogs, Offerings, and the associated Security Groups, Workflows, Escalations, Classifications and Start Centers required to view and process the requests.
However, some SmartCloud Control Desk deployments might have limited or no access to the internet. If you are in this situation, don't worry--you can still install Smartcloud Control Desk content packs by downloading the content pack remotely and then copying it to your SCCD server. The wiki article "Using Content Installer behind a firewall" provides step-by-step instructions for this task.