by Sue Wenzinger
Here's a tip for users of IBM SmartCloud Control Desk and other products based on Tivoli's process automation engine. Do you have a set of assets, configuration items or locations that you usually target in a single change or service request? Did you know that you can group these into a collection to make it easier to add them to the request?
To do so, go to the IT Infrastructure > Collections application and create a collection that includes the assets, CIs or locations that you typically target together. Give the collection a name that will help you remember what it contains. Then, when you are adding targets to a request, you can use the button to Select > From Collections and filter on the collection that you created. You will be presented with a list of the things in that collection and you can select them individually by checking each one that you want to include on the request, or check a box at the top to include them all.
