I have a question about something that has been on the back burner for quite a while. Is it worth developing a Notes widget to list open PMRs? You could imagine a Side Shelf view that lists the PMRs currently with IBM support and provide basic operations: update text, change severity, etc. A benefit of integrating into Notes is the Live Text (previously auto-recognizer). Live text would allow the receiver of an email from IBM support to single click to access PMR details. We did this internally on a project I helped developed, and I'm glad to have seen it proposed by external developers
. The widget would not provide a native interface to PMR information, rather it would be a bridge to the IBM SR web site
. Off hand, the following should be relatively easy to implement:
- One-click access to IBM SR site; hopefully without a need to authenticate manually
- One-click access to PMR records from email messages though Live Text
- One-click PMR emails to support accounts to update PMR and ensure PMR is moved to incoming L2 queue
Does this add any benefit over the existing features of the SR site? Is there something that would be a nice value added feature when integrated with your Lotus Notes client?