Before opening a PMR with IBM support, please do the following to ensure that IBM support has required information to begin troubleshooting your system. IBM has made many changes internally to ensure that the data uploaded is accurately reflected and analyzed within the PMR record.
1. Fully reproduce the problem. Make note of any steps which consistently reproduce the problem as well as document any error messages displayed by the Expeditor client or console.
2. Obtain IBM Support Assistant data.
Obtain an ISA collection using the Help menu option
Expeditor Client 6.2
1. Select Help -> Support -> IBM Support Assistant from the menu bar.
2. Select the Collect Data Tab.
3. Select Lotus Expeditor 6.2 -> Expeditor General.
4. Click the Add button.
5. Click the Collect All button.
6. Once complete, click the link below the Collected Result label.
Expeditor Client 6.2.2
1. Select Help -> Support -> Collect Support Data.
2. Click the Next button.
3. Once complete, click the link below the Collected Result label.
Obtain an ISA collection using the OSGI console
This is suitable for Lotus Expeditor Integrator or when the menu option has been disabled through custom branding.
1. If the console is not visible, launch the Expeditor client with the -console parameter. For example, C:\Expeditor\rcp\rcplauncher.exe -console.
2. On the OSGI console, run the following commands:
Provide ISA data to IBM Support
Upload the zip file using the IBM SR tool or email the file to email@example.com. The PMR number must exist in the subject if using email.
Screenshots available in the full Wiki article: http://www-10.lotus.com/ldd/lewiki.nsf/dx/IBM_Lotus_Expeditor_Support_Collecting_ISA_Data
The developerWorks Connections Platform is now in read-only mode and content is only available for viewing. No new wiki pages, posts, or messages may be added. Please see our FAQ for more information. The developerWorks Connections platform will officially shut down on March 31, 2020 and content will no longer be available. More details available on our FAQ. (Read in Japanese.)
Coding IBM Collaboration Solutions
From archive: August 2010 X
I regularly create various small programs and tools to aid the daily support process. One such plugin developed authenticates machines to the various internal firewalls within IBM. Rather than manually visiting the firewall in a browser and submitting credentials to a web form, the plugin contacts the firewall and uses the Expeditor Accounts framework to retrieve the credentials and perform the authentication automatically.
Even the most useful plugin suffers from adoption if it's difficult to install. And asking users to simply walk through an installation wizard to conduct the installation may prove to be too much. Widgets certainly offer an ease of deployment solution.
Here's an excerpt from the download page within IBM:
All widgets may be installed in Lotus Notes by dragging the widget's image to the My Widgets Side Shelf view in Lotus Notes. Expeditor users may install via the update site.The image is simply an IMG tag which references an XML file. By dragging the image to the My Widgets side shelf view, Notes and Expeditor will process the XML and install the Eclipse plugin with ease. Many of my widgets sit in the side shelf as well for convenience. But to be clear, widgets are not UI elements or Java types, they are a framework for delivering you plugin - an easier way to install an update site. So any Eclipse plugin that contributes to the Platform can be delivered as a widget - it does not have to be a side shelf component or Notes UI add-on.
For reference, here's how the widget's XML might appear:
For more information check out http://www.ibm.com/developerworks/lotus/library/notes8-widgets/