IOD can be very informative and this year it will also help you understand how support works with some training on Electronic Support.
There will be some great sessions to find out how to use the tools we have available online to help solve your concerns.
If you are in Vegas October 25-29, the IBM Electronic Support team we will be participating in the Information on Demand (IOD) conference. They will be conducting a Technical Training Session on Electronic Support, a Bird’s of a Feather on the Support Portal, and a number of technical demonstrations on the Portal at the Expo Theatre. They will also have an Electronic Support pedestal at the conference to demo the Portal, My Notifications, the IBM Support Assistant (ISA), Fix Central and so on.
Drop by the Expo Center, Booth 603, Pedestal K to learn more about the IBM Support Portal, the IBM Support Assistant (ISA), My Notifications, and Fix Central. Update your IOD agenda to attend the following two sessions
2838A: A Birds of a Feather session by the IBM Support Portal architect, Peter Picone.
2643A: An Electronic Support Technical Training Session by Mandee Ross.
News and information from the DB2 LUW Technical support team.
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Faster Problem Resolution using Automated Data Collection for Cognos, DB2 LUW, Filenet, IS and IDS at IOD
Are you attending IOD this year? Then visit Electronic Support Booth 603 ped K in the Expo hall.
They will be able to share with you some ways to solve technical problems faster.
There are some mini-theatre sessions that can help you solve problems faster. Faster Problem Resolution using Automated Data Collection for Cognos, DB2 LUW, Filenet, IS and IDS.
The sessions will discuss strategies for setting up and using IBM Support Assistant in an environment for effective and efficient data collection.
Hours of time which is normally wasted in collecting the relevant data can be reduced to minutes.
It will be well worth the 30 minutes you take to listen in and watch the live demo.
See the below schedule. Have questions concerning Electronic Support? Send them a tweet with #IOD2009ask
· Cognos by Cindy J Holmes
o Monday,October 26th,2009 1:00 - 1:30pm
o Tuesday, Oct 27th, 2009 1:30 - 2:00pm
· DB2 Linux, Unix and Windows by Steve Raspudic
o Tuesday, Oct 27th, 2009 12:00 - 12:30a.m.
· Filenet Business Process Manager by Manfred Kunze
o Monday,October 26th,2009 5:30 - 6:00 p.m.
o Wednesday,October 28th,2009 1:30 - 2:00 p.m