News and information from the DB2 LUW Technical support team.
My last post was a while ago and since then DB2 LUW V8 has gone out of support.
There are many resources out there to help you upgrade/migrate if you haven't already done so.
A great place to start is the following site DB2 upgrade portal (formerly known as DB2 migration portal)
Look out for new Knowledge Collections which are groupings of common items.In this case there is a Knowledge Collection for migration issues that can be found here.
I've also started to tweet about DB2 LUW stuff. At this point many of my posts are about upgrading. Follow me at http://twitter.com/db2luwstuff [Read More]
You read that right.
DB2 LUW V8 is going out of support or out of service April 30, 2009?,
Just like any other product you may encounter in your day to day activities, software has a lifecycle as well. It's almost like a best before date. Even though the software still works it's time to move to a newer release.
The IBM Software Support Lifecycle policy explains the details of the length of support and all other information that may come in handy as we approach the end of support.
Some key points in the Lifecycle policy are:
As per the policy state above the announcement came out a while ago so many people will have either forgotten or never even received the information. I'm hoping to post about the new method to receive information such as this in the near future. This is my start on getting the word out. Many customers are planning now for what they need next year so they should include this in their plans.
The DB2 LUW migration portal is a good site to be aware of as well as it will help you know what is needed in order to upgrade to a newer release.
For Service Extensions the customer's sales rep. should place a Special Bid Request for a Service extension on DB2 LUW.
If the customer does not have a sales rep. they can call Inside Sales.
Inside sales for US , Customers or reps can call 888-426-4343, option 3 and ask for a Service Extension on DB2 LUW.
Customers in other geographies should refer to the following site to find inside sales contact #'s Planetwide [Read More]
There you are merrily going about your DB2 LUW work when you have to call in to get some assistance on a problem you've encountered. Little do you know that the first words you may hear from a support analyst are, "That version of DB2 is out of support"
Unlike many other products out there today, software doesn't have a best before date on the box and smelling the CD/DVD's to see if it is still fresh will only get you some strange looks. In many cases you probably don't even have a box or a CD/DVD as you downloaded the product from Passport Advantage. How are you supposed to know that a product is going out of support?
The IBM Software Support Lifecyle web site holds the key to that freshness