The new IBM Support Portal was announced a while ago. We've had some great comments on it.
Customers have said it helps them find Technical support easier and points them in the right direction more often than a general search.
You can find an announcement about the IBM Support Portal here: https://www-951.ibm.com/blogs/SPNA/entry/announcing_ibm_support_portal_release_1_0_is_now_available
There are some how to videos that help you learn about additional troubleshooting resources available in the portal such as forums and recommended fixes. Video
Additional features of the IBM Support portal including News and
Alerts, Notifications, and opening a Service Request with IBM Support. This video also shows you how to manage your product list to focus the portal
and make the information you need easier to find.
Get fancy and personalize your portal page to reflect the way you work Video.
Give it a try!!