IOD can be very informative and this year it will also help you understand how support works with some training on Electronic Support.
There will be some great sessions to find out how to use the tools we have available online to help solve your concerns.
If you are in Vegas October 25-29, the IBM Electronic Support team we will be participating in the Information on Demand (IOD) conference. They will be conducting a Technical Training Session on Electronic Support, a Bird’s of a Feather on the Support Portal, and a number of technical demonstrations on the Portal at the Expo Theatre. They will also have an Electronic Support pedestal at the conference to demo the Portal, My Notifications, the IBM Support Assistant (ISA), Fix Central and so on.
Drop by the Expo Center, Booth 603, Pedestal K to learn more about the IBM Support Portal, the IBM Support Assistant (ISA), My Notifications, and Fix Central. Update your IOD agenda to attend the following two sessions
2838A: A Birds of a Feather session by the IBM Support Portal architect, Peter Picone.
2643A: An Electronic Support Technical Training Session by Mandee Ross.