What it Takes to Survive and Thrive in Epic Times Thursday, June 04, 2015 12 - 1245 EDT
The world is changing. At the current rate and pace, you might even say these are epic times! Market factors and technological shifts are affecting every industry. Professions aren't what they were even five years ago.
As a business leader, you can take advantage of this combination of events and also use them as catalysts for growth. When done and done well, you'll find this can make the difference between merely surviving and thriving.
Social Media Today
Social Business Manager
Executive in Residence
Beyond Budgeting Round Table NA
IBM Verse takes a vastly different approach to enterprise email by integrating the many ways employees connect each day - via email, meetings, calendars, file sharing, instant messaging, social updates, video chats and more - all through a single collaboration environment. It is the first messaging system to feature 'faceted search,' which enables users to pinpoint and retrieve specific information they're seeking across all the various types of content within their email.
IBM Verse uses built-in analytics to provide an 'at-a-glance' view that intelligently surfaces an individual's most critical actions for the day. By learning unique employee preferences and priorities over time, it provides instant context about a given project as well as the people and teams collaborating on it. Clients using IBM Verse will also have the option to embed a Watson feature into their collaboration environment, which enables users to query Watson on a given topic and receive a direct reply with answers ranked by degree of confidence.
"The convergence of analytics, cloud, social and mobile technologies is not just impacting our personal lives, it's profoundly changing how we work," said Bob Picciano, Senior Vice President, IBM Information and Analytics Group. "These forces are reshaping how people make decisions, create and share new ideas and collaborate across teams to get work done. With IBM Verse, we challenged our design teams to use analytics to completely reimagine the social collaboration experience to focus on engaging people and driving outcomes, not managing messages and inboxes."
Cemex Chief Technology Officer Gilverto Garcia talks about his experience with Verse:
"The overall design and visual interface immediately caught my attention, there is a simplicity and purpose in how information is presented that makes the entire experience very intuitive. I quickly realized just how much was happening beneath the surface. It gives you a seamless blend of email, social and collaboration capabilities that didn't force me to jump between my inbox, calendar and other apps to share and connect with people. It's hard to even call this email anymore, that's just one facet to what they are delivering with IBM Verse."
IBM Collaboration Solutions Certified Professionals can benefit from engaging not just with others in the ICS Certification program, but with the overarching IBM Certification Program. Cross-brand promotions, networking opportunities, and information specific to certified individuals, regardless of product specialization, are just a click away.
So connect to this exceptional, brand-agnostic program for IBM Certified Professionals through social media via Facebook and/or Twitter.
IBM Professional Certification knows that having an online presence and engaging in Social Business is no longer an option, it is a necessity. These accounts provide an opportunity for individuals certified on Collaboration Solutions products to connect with peers and certified professionals in other brands. Key members of the IBM Certification team, industry leaders, and those looking to become certified are also active in these spaces. These forums provide excellent opportunities for professionals to stay in touch and up-to-date with industry trends, news, and happenings.
Based in Austin, Texas, Rena has worked at IBM in a variety of roles for the past 17 years. In that time, she has worked in IBM Notes and Domino Support, the Accelerated Value Program, and now, ICS Education with Certification. She has always stressed knowledge as a way to plan and solve problems.
With the overall theme of sharing experiences on how to develop a breakthrough idea to take it to fruitition, we warmed up on a few questions regarding developping our personal brand in social medias. We shared thoughts on the importance to establish a niche for oneself. Among the great input being tabled, Dorie Clark shared that it is important in order to establish credibility and that once this is done, you can strategically expand into adjacent areas.
We then discussed the importance for companies to foster a climate for collective innovation rather than expect that all breakthrough ideas should come from the top. Widely accepted concept, some good insight was shared including my favorite, one of Tamara McCleary's contribution stating that "sometimes the people who have the best ideas are the ones who don't think they have the answers". This is so true. Without teaming, some ideas go to waste. Ideas find their place easier and are built on through the diversity and the power of teams. Later in the call, she also shared tips on how to involve people who think they are not creative so they become full contributors.
We discussed many of the conditions required to take great ideas to term in a corporate setting, like the importance of getting honest peer feedback to do the initial idea strenghtening, the importance of networks and sponsorship to expand and so on. We also touched on the topic of protectionism when Mark Babbitt rightfully pointed out that "Protectionism is an Industrial age obstacle, a barrier to success. In the Social Age, we don't own ideas... we create conversations around them". Very well said, I thought.
Through-out the chat, the featured authors and the participants generously shared their experience and observations on the questions asked. We concluded with a discussion around how to combine ideas across fields to support passions. This ability to transpose a working model to a new field to reuse expertise and inspire creativity is a key differentiator of innovators.
If you would like to read the full transcript of this very interesting crowd chat, just click on the picture above.
Diane Morneau, M.Sc.
Manager of Communications, Offerings and Knowledge Development
Based in Canada, Diane has been working in IBM's Collaboration Services division for eighteen years. Her team supports the Social Business Support and Services teams for their Communications, Marketing, Service Offerings, Knowledge Management and Education needs. Her favorite blogging topics are subjects related to creativity and innovation.
My team, part of the Collaboration Services team, brings innovative applications built on the Connections platform to market. Right now we're working with IBM Research, IBM CIO and the Analytics Strategy team to introduce a solution that measures employee social engagement. So, for the past few weeks I've been learning about Engagement Analytics.
Not sure what that term means? Engagement analytics measures levels of participation and the value of contributions to a social environment. At IBM we are strongly encouraged to share information / ideas / files socially in IBM Connections and, as a result, I now spend more of my time working in Connections than I do in email. Our internal engagement analytics dashboard gives me feedback on how I'm doing (pretty well, actually).
The dashboard provides a numerical score on a scale of 1 to 100 for my level of engagement as compared to others in my organization and IBM overall. The overall score has several components including my level of activity (how often I post and share content) and how others react to content I've shared (are they commenting on it or liking it). Eminence measures how often people reach out to me (are they tagging me, mentioning me) and my network score rates the size and diversity of my network. It's fun to see my score climb and it's also fun to compare scores with teammates. Additionally it helps me understand where I can improve.
Engagement analytics goes beyond just providing my personal social dashboard. By compiling the data for business units or organizations, managers can better understand the social health of their teams. This is an emerging area of research with many possibilities that I'm just starting to understand. One thing I know for sure is that when we start talking to customers about this solution we'll get great feedback on how it needs to evolve to better support their needs. Stay tuned for more information on our offerings over the next few weeks.
If you're interested in learning more about this topic, I highly recommend the information Marie Wallace has shared here as well as well as in her blog. Oh, and don't forget her Ted Talk!
Cynthia L. Oehmig
Worldwide Program Manager, ISSC Apps Program
Based in Boston, Massachusetts, Cynthia has worked at IBM for almost 20 years. Always focused on collaboration software, she has worked on both services and education teams. One of her favorite things about IBM is meeting and working with people all over the world.
Interested in some quick learning on Connections 5?
Our YouTube channel, ICSSupportVideos, delivers short 5-6 minutes videos on a variety of topics related to our products - best practices, configuration tips, demonstrations and so on. Subscribe and be one of the first advised of new postings!
Here are our recent Connections 5 related submissions targeted mostly to administrators:
Upgrading to Connections 5 - deployment options
In this extract of a recent Open Mic event, Greg Presayzen and Charlie Price dive into the 3 deployment options, advising to take the opportunity of the next upgrade to review your topopoly.
Connections 5 Multi Assign Activity Task
In this video, Sachin Bhatia explain how to turn on a new capability available through Connections 5: allowing the selection of multiple owners for activity tasks.
Connections External User Collaboration
In this video, Greg Presayzen and Charlie Price explain how to use the new external user capability added to Connections 5.
Connections Invite Demonstration
On the same topic as the above, Scott Rogers presents an optional app introduced recently that takes external collaboration one step further with workflow and account management.
Configuring the redirect to "My Page" in IBM Connections 5.0
In this video, Kevin Holohan explains how to configure a new user to be directly liked to his page rather than the standard Getting Started page.
Add Department Title to Profile Page
In this video, Kevin Holohan demonstrates how to display the department title in the profiles page.
Customizing the profile "Invite to network" dialogue
In this video, Kevin Holohan explains how to customize the profile "Invite to network" dialogue box to adapt it to your organization needs.
If interested by the topic of IBM Verse or IBM Event Connect, we invite you to join our two starting LInkedIn groups. We will periodically summarize in here some of the discussion but to be in the know more timely and get the full story, visit these groups regularly.