Perhaps one of our lesser known programmes, were you aware that the CICS development team can offer a number of different fee-based services to help you manage your systems more effectively? We can share our expertise to help you take advantage of CICS’s latest features, to embrace industry shifts towards Mobile and Cloud solutions, or simply to ensure your system is as efficient and robust as your enterprise demands.

By working with your IBM account team we can discuss your requirements and tailor an engagement that suits you. 

So what can we offer?

CICS Workshops 

Learn IBM best practices

If you’re looking to understand a particular area (or areas) of CICS then look no further than the CICS workshops. These on-site offerings allow you to learn from subject matter experts on a number of different CICS topics including:

Upgrade      Java in CICS      Cloud      Performance      High Availability      Mobile

CICS Health Check 

Get a deep dive into your TP infrastructure.

If you want to ensure that your infrastructure is optimally configured to meet service-level agreements on performance and availability, or perhaps are experiencing issues in these areas, then the Health Check could be the right option for you. Here an IBM expert will analyse data from your systems and interview key members of your infrastructure and management teams, then present back their recommendations for improvements and best practices. 

More information on both the Workshops and the Health Check can be found at:

http://www.ibm.com/software/htp/cics/services

CICS Advocacy

A window into the world of CICS

An advocate is a personal contact from within the CICS team, who is able to learn - over time - your business needs and requirements from CICS.  They are able to communicate and propagate your feedback and requirements to the rest of the development organisation, to ensure your voice is heard. They can also help keep you informed of the latest features that will be of particular interest to you and provide general advice & consultancy. As an added bonus, having an advocate is completely free of charge.

To get in touch about organising a Workshop or Health Check, or to declare your interest in the CICS Advocacy programme, simply send an email to CICSDTS@UK.IBM.COM.

David Harris