PMR Data to Collect for Netcool/OMNIbus Web GUI
ChristinaGrimes 1000006PX4 Visits (1416)
When you open a Web GUI PMR, do you wonder what information should be provided? Do you always asked to provide a long list of information? Do you ever get frustrated at the number of times new information is requested?
Check out the technote:
A Read First technote has been published documenting what information to collect for general and problem specific Web GUI issues. When you are experiencing a problem, use this technote to find the data needed when opening a PMR. Collecting data before openeing a PMR will save time with collecting data intially after the PMR is open or with waiting for the problem to happen again to collect inforamation. If you are opening multiple PMRs, the general information can be collected once and submitted for each issue.