IBM Netcool Operations Support Newsletter for July 2018 Q2/Q3 Updates.

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Hi All ,

Welcome to the IBM Netcool Operations Support newsletter for Q2/Q3 July 2018. 

 

 

Important Note for TBSM Customers /End Users 

 

On November 11, 2018, certificates that IBM used to sign Java applets provided with IBM Tivoli Business Service Manager 6.1.0

and  IBM Tivoli Business Service Manager 6.1.1 expires. 

Description: 

When opening a IBM Tivoli Business Service Manager 6.1.0 and 6.1.1 application with an associated Java applet , if the Java Runtime Environment (JRE) displays a certificate acceptance dialog, there will be an additional message on that dialog indicating that the certificate is still valid but has expired. Accept the warning and continue work in the application. It is only a warning. The JRE will not prevent the applet from executing.
These Interim Fixes include applet jars signed with a newly issued certificate.

 

IBM Tivoli Business Service Manager 6.1.0.4 Interim Fix 8(6.1.0.4-TIV-BSM-IF0008)
IBM Tivoli Business Service Manager 6.1.1.5 Interim Fix 6 (6.1.1.5-TIV-BSM-IF0006) 

 TBSM 6.2 now GA 

https://www.ibm.com/support/knowledgecenter/en/SSSPFK_6.2.0/com.ibm.tivoli.itbsm.doc/common/tbsm_c_integrated_applications.html

 

Latest Netcool Product Updates /Fix Packs etc 

 

Product	Fix Pack /Interim Fix pack	Download Link
Omnibus 8.1	Fix pack 16	http://www-01.ibm.com/support/docview.wss?uid=swg24044414
Web GUI 8.1.0	Fix Pack 13	http://www-01.ibm.com/support/docview.wss?uid=swg24044415
		Note : When upgrading to Webgui 8.1.0.12 or later you must have CP4 or CP5 listed below for Jazz for Service Management
Jazz For Service Management	Cumulative Patch 7	https://www-945.ibm.com/support/fixcentral/swg/selectFixes?parent=ibm~Tivoli&product=ibm/Tivoli/Jazz+for+Service+Management&release=1.1&platform=All&function=all
Impact 6.1.1	Fix Pack 5	http://www.ibm.com/support/docview.wss?uid=swg24044185
		IBM Tivoli Netcool/Impact V6.1.1 Fix Pack 5 (6.1.1-TIV-NCI-FP0005) released last quarter will be the last Fix Pack for Impact 6.  Please be  aware that IBM Tivoli Netcool/Impact 6.1.x will hit End of Support on 31 Dec 2018 and you should be planning to upgrade to IBM Tivoli Netcool/Impact 7.1 before this date.
Impact 7.1.0	Fix Pack 13	https://www-01.ibm.com/support/docview.wss?uid=swg24044546
		Became Available on 22 May 2018 addressing many APARs of which the most notable is IJ04144 introduced with Fix Pack 12 and about  which we issued a warning with Fix Pack 12 and was discussed in the last newsletter Please note the Known Issues in Fix Pack 13 • ITNMEventListener fails to start, if connecting to ITNM versions 4.2. Currently, only versions 3.8 and 3.9 are fully supported. • After installing FP13, user will not able to configure new LDAP configuration in a split environment. Specifically on the Impact server side. No impact to existing LDAP configuration after installing FP13.
TBSM 6.1.1	Fix Pack 5	http://www-01.ibm.com/support/docview.wss?uid=swg24044193
		https://www.ibm.com/developerworks/community/blogs/7d5ebce8-2dd8-449c-a58e-4676134e3eb8/entry/FP5_for_TBSM_and_Tivoli_Netcool_Impact_is_now_available?lang=en
ITNM 3.9	Fix Pack 5	http://www-01.ibm.com/support/docview.wss?uid=swg24037809
ITNM 4.1.1	Fix Pack 2	http://www-01.ibm.com/support/docview.wss?uid=swg24041066
ITNM 4.2	Fix Pack 4	http://www-01.ibm.com/support/docview.wss?uid=swg24044399
ITNCM v6.4.2	FixPack 5	https://www.ibm.com/support/knowledgecenter/en/SS7UH9_6.4.2/ncm/wip/relnotes/ncm_rn_6425.html

 

 

Blog Highlights

 

Subject of Blog	Product	Link
A discussion of Web GUI's eventviewer.refresh.mode and its possible values	WebGUI	https://ibm.biz/BdZNAb
How can I use Netcool scope-based event grouping?	Omnibus	https://ibm.biz/BdZNAp
How can I leverage Netcool event grouping to create super groups?	Omnibus	https://ibm.biz/BdXkpf
HealthCheck for DASH HA setup	Dashboards/JazzSM	https://ibm.biz/BdYXBa
Steps to recover when user smadmin gets duplicated in LDAP or ObjectServer User Repository	Dashboards/JazzSM	https://ibm.biz/BdYXBe
Netcool Configuration Manager (NCM): Do you want a "virtual" device?	NCM	https://ibm.biz/BdYXBb
Log Analysis - Custom GROK Pattern	Log Analysis	https://ibm.biz/BdYXBp
Log Analysis - Basic Maintenance Tasks of a Kafka Cluster	Log Analysis	https://ibm.biz/BdYXBu

 

IBM Support TV Youtube Videos 

 

Configuring Internet Explorer to trust the default self-signed certificate from DASH
Resetting missing admin password for DASH

Starting Predictive Insights 1.3.5

 

 

Ask The Expert Replay Webinars with presentation downloads all available on IBM Support TV 

Take a look at our Ask the expert Sessions covering all the upgrades for Netcool Products (as part of Java 6 EOS April 2018 dates ) 

more info here 

 Ask the Expert Guides to Upgrading Netcool Products 

 

 

Top 5 DwAnswers /  Knowledge Articles

 

WebGUI

Export and Import a single page in DASH/WEBGUI from command line (consolecli.sh)

JazzSM DASH WebGUI AEL and Event Dashboard SSO Trust Association Interceptor (TAI) configuration
What are requirement to configure WebGUI to communicate over TLS 1.2?

Why do I get "System error" when I tried to open a filter in WebGUI Filter Builder?

There are Fields missing from the events view from Event Viewer. Why is that?

 Troubleshooting: IJ06621: SCOPE BASED EVENT GROUPING - SUPPORT SUPER GROUPING AND BULK JOURNAL INSERTS

 Security bulletin: Security Bulletin: Multiple security vulnerabilities have been identified in IBM WebSphere Application Server shipped with Tivoli Netcool/OMNIbus WebGUI

Troubleshooting: Unable to modify roles assign to Groups

 

DASH/JazzSM/Log Analysis 

 

JazzSM DASH WebGUI AEL and Event Dashboard SSO Trust Association Interceptor (TAI) configuration

How to configure JazzSM DASH to use Microsoft Active Directory forest for authentication

What are the logs location of TIP, JazzSM, DASH and WAS installed with ITNM

Which response files to use to upgrade JazzSM, DASH, WAS and SDK Java in silent mode

Why did I get "CRIMA1217E: A problem occurred during the execution of the /opt/ibm/IBM/LogAnalysis/com.ibm.tivoli.scloganalytics.xml file" error while installing Log Analysis?

 

Impact 

 "Can the seasonality DB for NOI be created in DB2?":
"How to make Impact start on reboot?":
"How do we change the default timeout setting of the Impact 7.1 GUI?":
""DataSource with number: X does not exist" error in Impact 7.1":

     "How to recreate NCI_policylist in case of file corruption?":

ITNCM

Code Signing Certificate Expired on 25/02/2018  When launching the ITNCM GUI an "Application Blocked by Java Security" dialog appears

 

Please visit our up to date Knowledge database DwAnswers 
https://developer.ibm.com/answers/  

 

Here are some useful tags for you to follow 

https://developer.ibm.com/answers/topics/netcool.html 
https://developer.ibm.com/answers/topics/omnibus/
https://developer.ibm.com/answers/topics/itnm.html
https://developer.ibm.com/answers/topics/omnibus_integrations/
https://developer.ibm.com/answers/topics/gateways/
https://developer.ibm.com/answers/topics/gateway/
https://developer.ibm.com/answers/topics/probe/

 

Link to dWanswers (ask a question):

https://developer.ibm.com/answers/questions/ask/

 

List of of other useful tags used on the DWAnswers forum for ITSM 

 

 

 

Salesforce for Support Information

 

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Then you can access the new Salesforce portal at www.ibm.com/mysupport
Once you sign in, you can click on Provide Feedback or email mysphelp@us.ibm.com

 

 

 

 

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