IBM ITSM Netcool Operations Support Newsletter Q1 March 2018

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Hi All ,

Welcome to the IBM Netcool Operations Support newsletter for Q1 March 2018. 

 

Salesforce for Support Information

 

As all of our Support subscribers are now fully aware ; we have now migrated to a new 

help-desk system running on Salesforce to offer a more socially interactive and greater client technical

support experience.

links and videos on how to get the best out of the new support portal experience

If you are experiencing problems and need to Report Problems with Salesforce Portal
Then you can access the new Salesforce portal at www.ibm.com/mysupport
Once you sign in, you can click on Provide Feedback or email mysphelp@us.ibm.com

Client Facing Resources | Videos

 

Introducing the IBM Support Community | Open and manage cases	https://mediacenter.ibm.com/media/t/1_47uqs38j
Introducing the IBM Support Community | Search	https://mediacenter.ibm.com/media/t/1_hjcvgybl
Introducing the IBM Support Community | Forums	https://mediacenter.ibm.com/media/t/1_dnpmr6oi

 

Latest Netcool Product Updates /Fix Packs etc 

 

Product	Fix Pack /Interim Fix pack	Download Link
Omnibus 8.1	Fix pack 15	http://www-01.ibm.com/support/docview.wss?uid=swg24044023
Web GUI 8.1.0	Fix Pack 13	http://www-01.ibm.com/support/docview.wss?uid=swg24044415
		Note : When upgrading to Webgui 8.1.0.12 or later you must have CP4 or CP5 listed below for Jazz for Service Management
Netcool/OMNIbus Probe CORBA Framework (probe-corba-framework-9_0	probe-corba-framework-9_0	http://www-01.ibm.com/support/docview.wss?uid=swg21653104
Jazz For Service Management	Cumulative Patch 5	https://www-945.ibm.com/support/fixcentral/swg/selectFixes?parent=ibm%7ETivoli&product=ibm/Tivoli/Jazz+for+Service+Management&release=1.1&platform=All&function=all
Impact 6.1.1	Fix Pack 5	http://www.ibm.com/support/docview.wss?uid=swg24044185
		IBM Tivoli Netcool/Impact V6.1.1 Fix Pack 5 (6.1.1-TIV-NCI-FP0005) released last quarter will be the last Fix Pack for Impact 6.  Please be  aware that IBM Tivoli Netcool/Impact 6.1.x will hit End of Support on 31 Dec 2018 and you should be planning to upgrade to IBM Tivoli Netcool/Impact 7.1 before this date.
Impact 7.1.0	Fix Pack 12	http://www-01.ibm.com/support/docview.wss?uid=swg24044312
		The Fix Pack comes with a "warning": "A change introduced by this Fix Pack might negatively affect existing product function.  Please refer to APAR IJ04144 for a description of the problem and corrective action.  Evaluate this APAR for the potential impact in your environment." There is also a Test Fix available for APAR IJ04144, but being a Test Fix comes with the following general Test Fix Notice: "This test fix has been prepared for your use in a non-production environment.  The fix has undergone limited testing focused on your specific issue.  This fix will be released at a later date in an official support vehicle, such as a Tech Note, Interim Fix or Fix Pack which can be installed in all environments."
TBSM 6.1.1	Fix Pack 5	http://www-01.ibm.com/support/docview.wss?uid=swg24044193
		https://www.ibm.com/developerworks/community/blogs/7d5ebce8-2dd8-449c-a58e-4676134e3eb8/entry/FP5_for_TBSM_and_Tivoli_Netcool_Impact_is_now_available?lang=en
ITNM 3.9	Fix Pack 5	http://www-01.ibm.com/support/docview.wss?uid=swg24037809
ITNM 4.1.1	Fix Pack 2	http://www-01.ibm.com/support/docview.wss?uid=swg24041066
ITNM 4.2	Fix Pack 4	http://www-01.ibm.com/support/docview.wss?uid=swg24044399
ITNCM v6.4.2	FixPack 5	https://www.ibm.com/support/knowledgecenter/en/SS7UH9_6.4.2/ncm/wip/relnotes/ncm_rn_6425.html

 

Blog Highlights

 

Subject of Blog	Product	Link
Netcool/Impact: Setting SelfMonitoring memory events Severity threshold values	Impact	https://ibm.biz/BdZPsT
Enabling and disabling LDAP authentication in Impact 7.1	Impact	https://ibm.biz/BdZPZt
Netcool Java Applets Certificate Expiration on 26th Feb 2018 – what’s it about ?	WebGUI/ITNM/Impact	https://ibm.co/2FBMEI0
Troubleshooting OpenJPA 'floods'	WebGUI	https://ibm.biz/BdZPsW
Resetting missing admin password for DASH	DASH	https://ibm.biz/BdZPic
Netcool Configuration Manager (NCM): Do you want a "virtual" device?	ITNCM	/support/pages/node/1081629
Netcool/OMNIbus 8.1 Best Practices Guide [SECOND EDITION]	Netcool Omnibus	https://ibm.biz/Bdj6bb

 

Youtube Videos 

 

 Web GUI 8.1 LDAP configuration for test systems
IBM Netcool Web GUI v8 1 QuickTips SystemInfo ObjectInfo
IBM Netcool Web GUI v8 1 QuickTips EventViewer RowColors

How to Import/export filters and metrics in WebGUI

 

 

Ask The Expert Replay Webinars with presentation downloads all available on IBM Support TV 

Take a look at our Ask the expert Sessions covering all the upgrades for Netcool Products (as part of Java 6 EOS April 2018 dates ) 

more info here 

 https://www-01.ibm.com/support/entdocview.wss?uid=swg22009214

New Ask the Expert /Seminar Replays available here :

 

Title	Product	Link
What’s new in ‘IBM Cloud Event Management’	CEM	https://www.imwuc.org/p/do/sd/sid=3794
Ask the Experts: Understanding Managed Status in ITNM	ITNM	https://www.imwuc.org/p/do/sd/sid=3214

 

Upcoming Ask the Expert Sessions

Ask The Experts About IBM Cloud Event Management

sign up below

https://www.imwuc.org/p/ca/vi/sid=1072

 

 

DwAnswers/Knowledge Articles

Omnibus

IJ03480: FIX FOR IV90179 CAUSES REGRESSION IN OBJECTSERVER GATEWAYS

WebGUI

APAR IJ00241 - Java applets code signing certificate is about to expire on 26 Feb 2018

2018年2月26日以降、WebGUI Javaアプレットの署名証明書が無効になる件
APAR IJ00241 - How to check WebGUI Java applet code signing certificate expire date and what will happen if applet signing certificate is expired

Netcool Java Applets Certificate Expiration on 26th Feb 2018 – what’s it all about?

APAR IJ00241 - 既に期限切れの署名の場合

 

Impact
Impact to Netcool Impact by Redhat fixes for Meltdown & Spectre:
Is Netcool Impact affected by the recent notice of the Java code signing certificate is set to expire on Feb 26th, 2018?:
The "tipadmin" user's password has been forgotten on Impact 6.x, what can be done?:
Netcool/Impact (all versions): What happens if one removes the Derby log directory?:

     Netcool End of Support Knowledge Collection

ITNCM

Code Signing Certificate Expired on 25/02/2018  When launching the ITNCM GUI an "Application Blocked by Java Security" dialog appears

 

Please visit our up to date Knowledge database DwAnswers 
https://developer.ibm.com/answers/  

 

Here are some useful tags for you to follow 

https://developer.ibm.com/answers/topics/netcool.html 
https://developer.ibm.com/answers/topics/omnibus/
https://developer.ibm.com/answers/topics/itnm.html
https://developer.ibm.com/answers/topics/omnibus_integrations/
https://developer.ibm.com/answers/topics/gateways/
https://developer.ibm.com/answers/topics/gateway/
https://developer.ibm.com/answers/topics/probe/

 

Link to dWanswers (ask a question):

https://developer.ibm.com/answers/questions/ask/

 

List of of other useful tags used on the DWAnswers forum for ITSM 

 

 

 

 

 

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