Of course our IBM Netcool support does much more than just answer the phone. But picking up the phone is a good start! "At least you guys answer the phone" isn’t actually made up; it came from a customer that had threatened to bring all of their business to a certain competitor of ours, and ended up renewing support with IBM. The importance of client support to IBM was also brought home to me recently by a training consultant who characterized and differentiated IBM because of its client focus. The support role in Netcool is... [More]

Tags:  netcool support tncm network-management omnibus itnm

Released by our own L2 support staff! Installing the TSRM Gateway on Omnibus 8.1  ibm.co/1J9hfYQ   More here at the YouTube channel   https://www.youtube.com/channel/UCO8XORAuobca1sB7nrpUdgA Our videos include: Presentations -  Technical overviews that provide background on a topic (some are audio enabled) Teach Me Demos -  guided demonstrations that show how to complete a specific task Tutorials - step-by-step instructions to follow for completing a  task   In addition we also have available over 800 IBM... [More]

Network Manager Developer Rob Clark is presenting a series of Network Manager Best Practices presentations at InterConnect this week. The presentation covers different ways to understand complex processes and best practices to do with topics including: How Network Manager works within Network Operations Insight (NOI) Network discovery Removing devices from the network topology Polling the network Event correlation ...and many more And Rob also discusses various prototype scripts that can be used for advanced tasks. If these topics are of... [More]

Tags:  ibm-blog

this is an older training video re-released on You Tube Enabling garbage collection trace for Tivoli Netcool Service Quality Manager Processes http://www.ibm.com/support/docview.wss?uid=swg21393985 also find more videos of interest here:   https://www.youtube.com/channel/UCO8XORAuobca1sB7nrpUdgA Our videos are pulled from various sources in our organization as well as new ones created by our own support staff and include: Presentations -  Technical overviews that provide background on a topic (some are audio enabled) Teach Me Demos -... [More]

The IBM Netcool design team will demo a Network Health dashboard at InterConnect 2015 (Cloud Infrastructure and IT Optimisation - PED 810-1 and  810-2). The following are some thoughts underpinning our view of what a Network Health dashboard should deliver. Modern networks are under sustained pressure, which in turn makes the job of the Network Operations Center increasingly challenging. For example, voice over IP and video applications put particular demands on network infrastructure, giving rise to the ‘slow is the new broke’ mind-set for... [More]

Tags:  noi omnibus network-management dashboard itnm ibm-blog

Are you considering deploying a historical gateway to archive event data from Netcool/Omnibus to a historical database? Do you have questions on running the ODBC, Oracle or JDBC gateway in Reporter or Audit mode? Ask the experts! Introducing a new series of Q&A sessions with IBM Level 2 Support Experts. We will provide an overview for the historical gateways, ODBC, Oracle and JDBC, and open the floor to answer your questions. Topic: Historical Gateways Q&A When: March 11, 2015 11:30am-12pm CST Host: Wade Yancy US Dial-in Number(s):... [More]

Within the OMNIbus Web GUI development team we are in the process of adding enhancements to the Event Viewer to provide functionality equivalent to the Active Event List. The AEL has existed in some form for many years and hence contains a very large number of features. To help prioritise the work to be done in the Event Viewer, and also to help balance this work with development of other Web GUI components, it would help us to understand how important some of the AEL functions are to current users of the product. The specific AEL features we... [More]