Cloud service level agreements (SLAs): What you don’t know can hurt you
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An interesting insight by Dr. Angel Diaz into the Practical Guide to Service Level Agreements ( SLA ), published by the Cloud Standards Customer Council ( CSCC ).
Who is responsible for the management of the services that will operate in a cloud environment? Who is responsible for identifying the elements of the agreement? What type of agreement should be in place? These are all questions that should be asked and understood before moving a service to the cloud.
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