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Service Management Connect Welcome to the Service Management Connect Team Blog, where you can read the perspectives from the Service Management Connect team.
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    Hot Topics! IBM AVP Technical Round-Tables at InterConnect

    Carol Wingfield 120000M7T6 | | Visits (4141)

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    The IBM C&SI Accelerated Value Program team are pleased to announce the following Technical Round-Table sessions which will take place in the private meeting room, Banyan E, 3rd floor, Mandalay Bay. Monday 23rd February :  2:00 pm: Julianne Bielski - SaaS Security for APM Monday 23rd February : 3:00 pm: Gina Leonard - Maximo Supply Chain Tuesday 24th February: 2:00 pm Darlene Nerden - Maximo Upgrade Process and 7.6 Install & Config Tool Wednesday 25th February: 10:00 am: Colleen McCretton - Updating Maximo User experience Wednesday... [More]

    Tags:  accelerated-value event interconnect2015

    Get in 'The Zone' at Interconnect 2015

    Carol Wingfield 120000M7T6 | | Visits (4155)

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    The IBM Accelerated Value Program team welcomes you to the IBM Essential Services Zone at IBM InterConnect 2015, (Feb 22-26, MGM Grand & Mandalay Bay, Las Vegas) The IBM Accelerated Value Program (AVP) Lounge at IBM InterConnect 2015 , is the place for IBM AVP clients to network and to relax between sessions. Please join us in the IBM Essential Services Zone in Palm Foyer, 3rd floor, Mandalay Bay. (Map below). Not yet an IBM Accelerated Value client? Ask us about AVP and learn more! The IBM Software Accelerated Value Program... [More]

    Tags:  event interconnect2015 avp ibm-accelerated_value-pro...

    IBM Software Accelerated Value: 1 Contact - Numerous Eyes

    Carol Wingfield 120000M7T6 | | Visits (3663)

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    In our ever evolving world of technology, having assistance and guidance from the right people at the right time can help save your business time, money, and reputation. With the IBM Software Accelerated Value Program (AVP), clients are never alone as they work in partnership with their Accelerated Value Leader (AVL) -  a trusted resource and single point of contact who has a permanent foot on the virtual bridge to IBM expertise. Software migration planning, problem prevention, product optimization, and knowledge transfer are just some of... [More]

    Tags:  software_roi software_deployment accelerated-value avp software-support

    So, you have invested in IBM Software Solutions – now what?

    Carol Wingfield 120000M7T6 | | Visits (3222)

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    Strategic decisions take a lot of thought, many resources, and an element of needing to predict a little way into the future of where the market is heading.  By opting for IBM software solutions, you know that the scope to be innovative and forward thinking is at your fingertips – but how do you get from deploying, to fully adopting your IBM software solutions? Have you ever thought about the time it can take to get to the point of leveraging the full potential of your IBM software, especially in this era of fast changing and... [More]

    Tags:  software-support software_roi ibm-accelerated_value-pro... software_deployment technology_adoption

    Be amazed at what you could learn in the IBM Accelerated Value Red Carpet Lounge at Pulse 2014

    Carol Wingfield 120000M7T6 | | Visits (3381)

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    In the preparation for Pulse 2014 , I've been talking with folks from the IBM Software Accelerated Value Program (AVP) team to see what exciting things they are planning at the conference on February 23 through February 26. Recently, I caught up with Janis Thomas, IBM Accelerated Value Leader and Pulse Red Carpet Lounge coordinator, to find out what's in store for Pulse attendees. Can you give readers a quick refresher on the IBM Software Accelerated Value Program? Janis:  Absolutely!  The IBM Software Accelerated Value... [More]

    Tags:  ibm-accelerated_value-pro... pulse-2014

    Ever wondered what an IBM Accelerated Value Leader could do for you?

    Carol Wingfield 120000M7T6 | | Visits (6524)

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    Relationships of trust and understanding within your own business are crucial to every success. You may have relationships with key players from your in-house departments who play a part in the full cycle of your service delivery or product offering. Maybe your business relies on external suppliers to advise you of product choices, changes with demand, or best route to market. Your IBM software investment is no different!  In fact, as a foundation to your business processes and the interface to your customers, it could be the most... [More]

    Tags:  product-adoption working_smart optimization ibm-accelerated_value-pro...

    Have you ever been asked if the product you are currently running will work with a new release of the operating system or database it supports?

    jpavlovs 110000F6CC | | Visits (3715)

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    Are you doing your semi-annual planning for upgrading hardware and want to know if you need to also update any software releases?   Are you rolling out a solution with different products and wanting to know whether they can all be deployed on a common platform or will they all work with a common database or browser?   We have the solution that should help you answer these questions and more:  Software Product Compatibility Reports (SPCR) is an innovative tool designed to allow customers to easily generate custom reports... [More]

    Tags:  platform browsers run-on with middleware operating translated-in works system

    Is your IBM Software Support the right level for you?

    Carol Wingfield 120000M7T6 | | Visits (4640)

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    IBM Software Subscription and Support (formerly software maintenance), is an affordable and renewable product upgrade and technical support solution, available for the IBM-distributed software licences you have purchased. Subscription and Support gives you access to new releases and versions of your licensed IBM Software, online technical support, enhanced self-help and search capabilities, and assistance with problem resolution by phone for all Severity 1 situations. Great! That's a world class service from a world class company! IBM... [More]

    Tags:  premium-support software-support roi passport-advantage accelerated-value

    Maximo Asset Management videos

    ColleenLhota 270003C7MB | | Visits (4875)

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    If you use Maximo Asset Management, you need to check out these videos from IBM Education Assistant!  There are over 30 videos designed to help you use the product and troubleshoot problems.  Browse the full list of Maximo Asset Management videos or use the links below to jump straight to a particular topic.   V7.5 System and application management : Configuration to populate ownergroup field for service requests Creating a new work shift with the calendars application Manual... [More]

    Tags:  iea ibm-education-assistant mam

    “Why did they do it this way?” Ask the Cloud & Smarter Infrastructure team

    KartikKanakasabesan 270004CEET | | Visits (6285)

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        If you had a chance to talk face to face with the development team that built a product, what questions would you ask? The development teams at Cloud and Smarter infrastructure at IBM are willing to join with you at a roundtable, along with some key industry analysts, to answer questions that you want to ask. This is not a webcast where you don’t see the person talking. During the roundtable, you will see the team answer your questions as you post them or talk to them using your webcam.  All these events happen at 12:00... [More]

    Tags:  registration management event cloud spreecast monitoring application endpoint

    Service Management Connect: Connections migration is ready to roll

    obriend 120000NV9S | | Visits (4184)

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    Over the past two years, we've seen engagement grow within the  Service Management Connect  (SMC) community. As our community grows, we plan to evolve what we provide our community of service management practitioners, from the content to the platform on which it is hosted.    You might have noticed that over the past two months, we've onboarded several new 'open beta' projects on which our developers are working. These include  IBM Application Performance Diagnostics ,  IBM Log Analytics Workgroup Edition , and  IBM SmartCloud Monitoring -... [More]

    Tags:  service-management smc

    New Tivoli Monitoring Videos!

    ColleenLhota 270003C7MB | | Visits (4838)

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    Want to learn more about IBM Tivoli Monitoring?  IBM Education Assistant offers dozens of educational videos at no cost!  Here are the newest videos:   Administration How to run a SOAP query with the SOAP client command-line utility kshsoap - A 5-minute overview of how to use the command-line utility kshsoap on Windows, Linux, and UNIX systems, including techniques for debugging the SOAP query.  Applies to versions: 6.1, 6.2, 6.2.1, 6.2.2, 6.2.3, 6.2.3.2. Dynamically modify trace setting with the tacmd command - Learn to set and list the trace... [More]

    Tags:  iea ibm-education-assistant itm

    IBM Connections 4.0 Migration Takes a Pause

    obriend 120000NV9S | | Visits (4253)

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    Last week I blogged about our migration to IBM Connections 4.0 for Service Management Connect (SMC), which was originally scheduled for this week. The developerWorks team has put that migration on hold for the time being, so all SMC functions are available this week. We will keep you updated on the status of the migration.   When the migration begins, all edit options will be disabled, though you will have access to the all content in read-only mode. To read more about what's ahead with IBM Connections 4.0, click here .  

    Tags:  smc ibm-connections migration service-management

    Pardon the Interruption: New Social Platform for Service Management Connect

    obriend 120000NV9S | | Visits (5223)

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    It's an exciting time for Service Management Connect (SMC), with multiple improvements on the horizon. The SMC development team is working on a complete redesign of the community, with the launch scheduled for Pulse in a few weeks. So if you're heading to Las Vegas for the conference, the unveiling of "SMC Next" will be a nice opening act for Grammy Award winning recording artist Carrie Underwood. Don't miss your opportunity to see the new site, which is placing a greater emphasis on our development projects that are developing... [More]

    Tags:  ibm-connections smc service-management

    Latest videos from IBM Education Assistant

    ColleenLhota 270003C7MB | | Visits (10516)

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    Check out these exciting new videos about Tivoli software products.  To find out about new videos sooner, follow IBM Education Assistant on Twitter.   Netcool/OMNIbus Achieve around-the-clock administration and automation with this operations management software.  To learn more, watch our videos on these topics... Overview New!  A 5-minute introduction to the generic_clear trigger   - The generic_clear trigger is used to correlate a Problem and a Resolution. When a Resolution for a particular event is detected, the Problem event is then cleared... [More]

    Tags:  omnibus tpm iea netcool ibm-education-assistant ccmdb cam4trans tsam
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