The IBM Accelerated Value Program team welcomes you to the IBM Essential Services Zone at IBM InterConnect 2015, (Feb 22-26, MGM Grand & Mandalay Bay, Las Vegas) The IBM Accelerated Value Program (AVP) Lounge at IBM InterConnect 2015 , is the place for IBM AVP clients to network and to relax between sessions. Please join us in the IBM Essential Services Zone in Palm Foyer, 3rd floor, Mandalay Bay. (Map below). Not yet an IBM Accelerated Value client? Ask us about AVP and learn more! The IBM Software Accelerated Value Program... [More]

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In our ever evolving world of technology, having assistance and guidance from the right people at the right time can help save your business time, money, and reputation. With the IBM Software Accelerated Value Program (AVP), clients are never alone as they work in partnership with their Accelerated Value Leader (AVL) -  a trusted resource and single point of contact who has a permanent foot on the virtual bridge to IBM expertise. Software migration planning, problem prevention, product optimization, and knowledge transfer are just some of... [More]

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Strategic decisions take a lot of thought, many resources, and an element of needing to predict a little way into the future of where the market is heading.  By opting for IBM software solutions, you know that the scope to be innovative and forward thinking is at your fingertips – but how do you get from deploying, to fully adopting your IBM software solutions? Have you ever thought about the time it can take to get to the point of leveraging the full potential of your IBM software, especially in this era of fast changing and... [More]

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In the preparation for Pulse 2014 , I've been talking with folks from the IBM Software Accelerated Value Program (AVP) team to see what exciting things they are planning at the conference on February 23 through February 26. Recently, I caught up with Janis Thomas, IBM Accelerated Value Leader and Pulse Red Carpet Lounge coordinator, to find out what's in store for Pulse attendees. Can you give readers a quick refresher on the IBM Software Accelerated Value Program? Janis:  Absolutely!  The IBM Software Accelerated Value... [More]

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Relationships of trust and understanding within your own business are crucial to every success. You may have relationships with key players from your in-house departments who play a part in the full cycle of your service delivery or product offering. Maybe your business relies on external suppliers to advise you of product choices, changes with demand, or best route to market. Your IBM software investment is no different!  In fact, as a foundation to your business processes and the interface to your customers, it could be the most... [More]

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Are you doing your semi-annual planning for upgrading hardware and want to know if you need to also update any software releases?   Are you rolling out a solution with different products and wanting to know whether they can all be deployed on a common platform or will they all work with a common database or browser?   We have the solution that should help you answer these questions and more:  Software Product Compatibility Reports (SPCR) is an innovative tool designed to allow customers to easily generate custom reports... [More]

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IBM Software Subscription and Support (formerly software maintenance), is an affordable and renewable product upgrade and technical support solution, available for the IBM-distributed software licences you have purchased. Subscription and Support gives you access to new releases and versions of your licensed IBM Software, online technical support, enhanced self-help and search capabilities, and assistance with problem resolution by phone for all Severity 1 situations. Great! That's a world class service from a world class company! IBM... [More]

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If you use Maximo Asset Management, you need to check out these videos from IBM Education Assistant!  There are over 30 videos designed to help you use the product and troubleshoot problems.  Browse the full list of Maximo Asset Management videos or use the links below to jump straight to a particular topic.   V7.5 System and application management : Configuration to populate ownergroup field for service requests Creating a new work shift with the calendars application Manual... [More]

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    If you had a chance to talk face to face with the development team that built a product, what questions would you ask? The development teams at Cloud and Smarter infrastructure at IBM are willing to join with you at a roundtable, along with some key industry analysts, to answer questions that you want to ask. This is not a webcast where you don’t see the person talking. During the roundtable, you will see the team answer your questions as you post them or talk to them using your webcam.  All these events happen at 12:00... [More]

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Over the past two years, we've seen engagement grow within the  Service Management Connect  (SMC) community. As our community grows, we plan to evolve what we provide our community of service management practitioners, from the content to the platform on which it is hosted.    You might have noticed that over the past two months, we've onboarded several new 'open beta' projects on which our developers are working. These include  IBM Application Performance Diagnostics ,  IBM Log Analytics Workgroup Edition , and  IBM SmartCloud Monitoring -... [More]

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Want to learn more about IBM Tivoli Monitoring?  IBM Education Assistant offers dozens of educational videos at no cost!  Here are the newest videos:   Administration How to run a SOAP query with the SOAP client command-line utility kshsoap - A 5-minute overview of how to use the command-line utility kshsoap on Windows, Linux, and UNIX systems, including techniques for debugging the SOAP query.  Applies to versions: 6.1, 6.2, 6.2.1, 6.2.2, 6.2.3, 6.2.3.2. Dynamically modify trace setting with the tacmd command - Learn to set and list the trace... [More]

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Last week I blogged about our migration to IBM Connections 4.0 for Service Management Connect (SMC), which was originally scheduled for this week. The developerWorks team has put that migration on hold for the time being, so all SMC functions are available this week. We will keep you updated on the status of the migration.   When the migration begins, all edit options will be disabled, though you will have access to the all content in read-only mode. To read more about what's ahead with IBM Connections 4.0, click here .  

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It's an exciting time for Service Management Connect (SMC), with multiple improvements on the horizon. The SMC development team is working on a complete redesign of the community, with the launch scheduled for Pulse in a few weeks. So if you're heading to Las Vegas for the conference, the unveiling of "SMC Next" will be a nice opening act for Grammy Award winning recording artist Carrie Underwood. Don't miss your opportunity to see the new site, which is placing a greater emphasis on our development projects that are developing... [More]

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Check out these exciting new videos about Tivoli software products.  To find out about new videos sooner, follow IBM Education Assistant on Twitter.   Netcool/OMNIbus Achieve around-the-clock administration and automation with this operations management software.  To learn more, watch our videos on these topics... Overview New!  A 5-minute introduction to the generic_clear trigger   - The generic_clear trigger is used to correlate a Problem and a Resolution. When a Resolution for a particular event is detected, the Problem event is then cleared... [More]

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