The IBM C&SI Accelerated Value Program team are pleased to announce the following Technical Round-Table sessions which will take place in the private meeting room, Banyan E, 3rd floor, Mandalay Bay.
Monday 23rd February: 2:00 pm: Julianne Bielski - SaaS Security for APM
Monday 23rd February: 3:00 pm: Gina Leonard - Maximo Supply Chain
Tuesday 24th February: 2:00 pm Darlene Nerden - Maximo Upgrade Process and 7.6 Install & Config Tool
Wednesday 25th February: 10:00 am: Colleen McCretton - Updating Maximo User experience
Wednesday 25th February: 1:00 pm: Olivier Bonnet – NOI/Analytics
What great topics!!
Be sure not to miss out. We look forward to seeing you at InterConnect!
Remember to use the hashtag in your feedback about the sessions you attend - we'd love to hear from you #AVPtechRT
The IBM Accelerated Value Program team welcomes you to the IBM Essential Services Zone at IBM InterConnect 2015, (Feb 22-26, MGM Grand & Mandalay Bay, Las Vegas)
The IBM Accelerated Value Program (AVP) Lounge at IBM InterConnect 2015, is the place for IBM AVP clients to network and to relax between sessions. Please join us in the IBM Essential Services Zone in Palm Foyer, 3rd floor, Mandalay Bay. (Map below).
Not yet an IBM Accelerated Value client? Ask us about AVP and learn more!
The IBM Software Accelerated Value Program offers proactive guidance services, delivered by experienced trusted advisors who anticipate your software challenges, advise on enhancements and corrective actions, and act on your behalf - all in the interest of positive business outcomes driven by IBM solutions!
AVP delivers deployment planning assistance, software roadmap guidance, personalized knowledge sharing, risk mitigation advice, problem management, and much more - by identifying ways to avoid issues and improve your environment, skills, and processes.
How does an IBM single point of contact, the Accelerated Value Leader, achieve this?
Also featured in the IBM Essential Services Zone with the AVP team are:
IBM Software Subscription & Support
24x7 support. Access new features, enhanced security, and expert technical support for improved performance and a higher ROI.
IBM Software Services
Flexible engagement model with deep technical expertise to fast track solution implementation and adoption.
IBM Software Asset Management
Manage and optimize software entitlement with IBM Software Asset Management solutions. Lower costs by reducing compliance risk and increasing the value of software investment.
Where to find us
Interested in learning more about how AVP can maximize the value of your IBM software solutions? Book your slot to meet with our AVP Executives today!
Email us: firstname.lastname@example.org. Alternatively, you are welcome to visit the IBM Essential Services Zone at InterConnect to initiate discussions.
In our ever evolving world of technology, having assistance and guidance from the right people at the right time can help save your business time, money, and reputation.
With the IBM Software Accelerated Value Program (AVP), clients are never alone as they work in partnership with their Accelerated Value Leader (AVL) - a trusted resource and single point of contact who has a permanent foot on the virtual bridge to IBM expertise. Software migration planning, problem prevention, product optimization, and knowledge transfer are just some of the tasks carried out by AVP teams, engaging IBM resources as necessary.
Learn from this typical scenario example below of how AVP can make a difference to IBM software clients.
I am an AVP client who planned to migrate one of my company's IBM software products by 2 major version releases. The IBM product in production at that time was approaching end of support soon, and my AVL had presented to me and my team on the reasons and the benefits of upgrading. It was because of my AVL's proactive approach that we were in good shape to move to a supported release before the end of support date was reached. Our company policy is to run supported versions of all production software, and penalties may be imposed if this is not the case. I was aware of the heightened risk of this project but felt 100% confident because of my AVP contract which covers the related products.
My AVL arranged for me to use some of my pre-paid onsite days to have an Accelerated Value Specialist (AVS) perform a health check so that we could be confident of not encountering peripheral surprises during or after migration. It's difficult to cover all potential issues with the resources we have in house, but my AVL has the same level of knowledge of our environment as my technical team, with an added advantage of having assisted other clients perform the same migration path many times before.
The onsite health check showed that our environment was at a suitable specification to run the later software release. However, for optimum performance, my AVL ran through recommended updates to some existing configurations. I felt confidence in the parameter changes as the AVS worked with my team to apply them, providing vital skills transfer along the way.
In addition to the information relating directly to the upgrade path, the health check revealed something I am certain we would not have picked up by ourselves. My AVL had researched version compatibility for our 3rd party products that integrate with our IBM software. This would include products such as anti-virus software, single sign on tools, and database record transfers. Post migration, the data exchange software we run (and rely heavily on to feed information to our customers in real time), at its version at that time would have failed at the point of issuing data requests to the later version of the IBM product due to version incompatibility. This would have resulted in serious disruption to a key client service and may have ultimately lost us customers to our competitors. My AVL advised me of the version of data exchange software we needed to upgrade to in order for the transactions to remain compatible with the upgraded IBM product so that we could continue to provide that particular service transparently.
The 3rd party software upgrade was minor, but the impact would have been major! Proactive problem prevention is a key benefit that I get from the Accelerated Value Program contract, and this scenario backs that up perfectly.
My team worked alongside the AVL to plan all stages of the IBM migration, and my AVL kept me up to date regularly with project progress so that I could update my managers in my weekly board meeting.
On the days that we planned to carry out the migration to the live environment, my AVL had alerted the IBM Support Center, briefing the team that would be on duty about our migration plans, so that in the event that any issues had arisen, vital time would be saved in troubleshooting and resolving.
Subsequently, the migration went to plan with no issues and no outages - it actually completed in less time than budgeted for. Services to our customers were completely uninterrupted and the migration was transparent to our internal system users. AVP is here for the long haul, and a successful software migration is not the end of the services we benefit from. Since the migration, my AVL has played a key role in getting our internal teams to adopt to new and more efficient ways of working by using the new features of the latest software version.
Productivity is up, our skill level has improved ... I couldn't be a happier IBM customer!
Contact us to learn more about AVP: email@example.com
Modified on by Carol Wingfield
Strategic decisions take a lot of thought, many resources, and an element of needing to predict a little way into the future of where the market is heading. By opting for IBM software solutions, you know that the scope to be innovative and forward thinking is at your fingertips – but how do you get from deploying, to fully adopting your IBM software solutions? Have you ever thought about the time it can take to get to the point of leveraging the full potential of your IBM software, especially in this era of fast changing and evolving technologies?
The key is guidance, experienced and trusted guidance. Stand-alone guidance is worth its weight in gold, but where it really comes into its own is when those who guide and assist also have an understanding of your underlying software infrastructure and business needs - to the same level as you and your team!
Want to know more?
Then you should take a moment to check out The IBM Software Accelerated Value Program, (which by the way, is approaching 2 decades of experience in partnering with its clients), and you will soon learn that with IBM assistance, you could achieve more with the IBM software you have in place today, and from the IBM software that you are looking to deploy.
The IBM Accelerated Value Program provides a long term relationship, linking clients with IBM specialists’ teams, and providing assistance at all stages of the software life cycle. From assisting with deployment plans, accelerating issue resolution, helping to identify and close skills gaps, optimizing the environment by sharing smarter working practices – right through to roadmap and strategic discussions.
This is an IBM Software Service you really should discover!
Contact firstname.lastname@example.org for more information.
Or visit the web site: http://ow.ly/w5K5i
In the preparation for Pulse 2014, I've been talking with folks from the IBM Software Accelerated Value Program (AVP) team to see what exciting things they are planning at the conference on February 23 through February 26. Recently, I caught up with Janis Thomas, IBM Accelerated Value Leader and Pulse Red Carpet Lounge coordinator, to find out what's in store for Pulse attendees.
Can you give readers a quick refresher on the IBM Software Accelerated Value Program?
Janis: Absolutely! The IBM Software Accelerated Value Program is a personalized technical advisory service for our customers that complements and enhances IBM's standard Support. We partner our clients with an IBM Accelerated Value team of experts who build unique relationships and deliver ongoing services. These include a range of side-by-side activities from onsite assistance, smarter working practice advice, skill-building activities, issue management, help with deployment planning, through to the facilitation of new IBM product adoption across whole enterprises. The Program's ultimate achievement is that is assists clients to quickly accelerate from software purchase to software return-on-investment.
What is the Accelerated Value Red Carpet Lounge, and what can customers find in the Lounge this year at Pulse?
Janis: The AVP Red Carpet Lounge is an established and important part of the Solution Expo at Pulse and is open for both AVP clients and all other event attendees. We have comfortable areas within the Lounge for our AVP customers to relax between their busy Pulse agendas where they may enjoy refreshments, chat with fellow AVP clients, check email, and take an opportunity to update their status and views on social networking sites. We welcome customers throughout the event who want to find out more about AVP - our doors are open every day in line with Solution Expo times. I am confident that everyone visiting the Lounge will learn a great deal on how they can engage with our Program to achieve so much more from their IBM Cloud & Smarter Infrastructure software in 2014 and beyond!
Do you have any exclusive events for your AVP clients this year?
Janis: IBM Pulse gives us a perfect opportunity to thank our AVP clients for their valued business, and we will again be holding our AVP welcome cocktails on Sunday between 6PM and 8:30PM in the Lounge. The annual prestigious AVP Client Appreciation Reception will take place on Monday from 5:30PM to 7PM, also in Red Carpet Lounge. And of course we will be tweeting details of all our scheduled activities from twitter handle @IBMSoftwareValu (#avpatpulse). Within the Lounge we have private meeting rooms where our AVP customers can meet with AVP managers to discuss critical topics. It's a fantastic opportunity for our team and our customers to get together!
How can IBM customers contact you for more information about AVP before or following the Pulse conference?
Janis: Customers wanting to learn more can email us at email@example.com and can also visit the IBM Software Accelerated Value Program Web site at www.ibm.com/software/support/acceleratedvalue.
And If you could sum up the importance to Pulse attendees of finding out more about IBM Software Accelerated Value in a single sentence?
Janis: Just a few moments of your time discussing your needs and talking to our team in the Lounge at Pulse could positively change the whole outlook of the value you get from your IBM software!
Thank you for your time Janis!
Janis: You're welcome, see you at Pulse!
Relationships of trust and understanding within your own business are crucial to every success. You may have relationships with key players from your in-house departments who play a part in the full cycle of your service delivery or product offering. Maybe your business relies on external suppliers to advise you of product choices, changes with demand, or best route to market. Your IBM software investment is no different! In fact, as a foundation to your business processes and the interface to your customers, it could be the most important asset for which you need an experienced guide to work alongside.
IBM Accelerated Value Leaders (AVLs), are Trusted Advisors and client advocates who work with their assigned customers to learn about their businesses, their challenges, their infrastructures, and their goals. AVLs are seen as virtual members of the customer's team, but with many additional advantages! As a single point of contact, they are the customer's voice inside IBM, and they have a direct relationship with the IBM resources that can make a huge positive difference to customer's business changing decisions.
"When should we upgrade? What is our longer-term strategy? How can we meet our business needs? How can we reduce our costs? What tools can we deploy to speed up performance? What should we be looking at to reduce time to market? How do we minimize risk? Is there a faster route to resolving issues? How can we adopt new technologies quickly?" ... and more... much more.
AVLs are the nucleus of IBM's Software Accelerated Value Program, providing a valuable service by working alongside their customers, expertly steering projects (such as software migrations) to successful and profitable conclusions, providing crucial knowledge transfer along the way. When is comes to issue management (PMRs), Accelerated Value Program clients receive priority call handling. However, as prevention is more efficient than cure, customers with this Program will benefit significantly from the AVL's proactive problem prevention element of the offering.
Many of the top businesses across industries engage this essential IBM service, so if you are interested to learn more, why not check out the IBM web page (http://www.ibm.com/software/support/acceleratedvalue) or contact The IBM Software Accelerated Value Program directly: firstname.lastname@example.org
Modified on by jpavlovs
Are you doing your semi-annual planning for upgrading hardware and want to know if you need to also update any software releases?
Are you rolling out a solution with different products and wanting to know whether they can all be deployed on a common platform or will they all work with a common database or browser?
We have the solution that should help you answer these questions and more:
Software Product Compatibility Reports (SPCR) is an innovative tool designed to allow customers to easily generate custom reports about which products can run on a specific operating system, which software needs specific prerequisite versions, what are compatible IBM software combinations, what are product end-of-service dates and what languages are my product translated in? The Software Product Compatibility Reports are located on the IBM support portal and improves time to value by eliminating the need to search through individual product documentation or contact IBM support for answers like “do you run on”, “do you work with”, “are you translated in” and “are you still supporting”.
For a sample scenario of how to use the reports to improve your time to value, a step by step example is available in the document posted here.
The IBM SWG Support team has a video which demonstrates how to use the Software Product Compatibility Reports. This video is also on YouTube, and the IEA (IBM Education Assistant).
The tool is available for use here http://publib.boulder.ibm.com/infocenter/prodguid/v1r0/clarity/index.html
Modified on by Carol Wingfield
IBM Software Subscription and Support (formerly software maintenance), is an affordable and renewable product upgrade and technical support solution, available for the IBM-distributed software licences you have purchased. Subscription and Support gives you access to new releases and versions of your licensed IBM Software, online technical support, enhanced self-help and search capabilities, and assistance with problem resolution by phone for all Severity 1 situations.
Great! That's a world class service from a world class company!
IBM offers two license acquisition and Software Subscription and Support offerings— Passport Advantage, and Passport Advantage Express. Passport Advantage is designed for larger enterprises. Passport Advantage Express is designed to meet the needs of medium sized businesses. You can learn more about each here.
So, let's say you are ready to upgrade your Cloud & Smarter Infrastructure software, and you have Subscription and Support in place. You login with your IBM ID to Passport Advantage Online and there you see the software you need, ready to be downloaded. Sure there could be a few teething problems while upgrading, and then quite possibly some issues to attend to after the go live date. Having IBM Subscription and Support means you can log these incidents (PMRs) through phone and online technical support using IBM's Service Request system.
Sounds pretty standard as far as support goes? Yes, this is standard support and is an excellent IBM service. But did you know that by having Subscription and Support in place, you can get an even more advanced support and risk avoidance service from IBM? You sure can! Reactive support is critical when you need expert help to address an issue that is affecting your bottom line - you need a resolution as quick as is possible! But if you want those issues handled as priority by IBM to get your environment back to maximum capacity rapidly, and would like an assigned IBM trusted advisor managing and escalating such issues on your behalf, you need to explore IBM's Software Accelerated Value Program (AVP).
Reactive support is one small element of this popular program as the ultimate objective is to prevent issues in the first place. If you think your environment is fine tuned and you are using all of the functionality of your IBM software to the max, these guys will check it out and most likely find even more efficient ways for you to work with your software. These highly skilled experts are awesome! And if you haven't looked at how you are using you C&SI software lately, or how it is implemented in your ever evolving environment, you could be amazed at how much you could bring down your operational running costs. AVP is much more than support, it gives you a relationship with IBM, someone to fight your corner. The AVP team will also help you to plan for upgrades so you don't encounter frustrating issues, and will help your employees to adopt the most current release of software. Your trusted advisor will even work side-by-side with you to help grow your skills too.
Why not check out what the Accelerated Value Program could do for you by visiting the Accelerated Value Program web page here, or if you prefer, contact the Accelerated Value Program team at email@example.com
Modified on by ColleenLhota
If you use Maximo Asset Management, you need to check out these videos from IBM Education Assistant! There are over 30 videos designed to help you use the product and troubleshoot problems. Browse the full list of Maximo Asset Management videos or use the links below to jump straight to a particular topic.
V7.5 System and application management:
Configuration to populate ownergroup field for service requests
Creating a new work shift with the calendars application
Manual reorder process
Understanding inventory reorder calculations
V7.1 System and application management:
Creating and using a query-based report
Creating and using a query by example
Activating and modifying system warning message settings for user session timeouts
Adding new domains
Adding a hyperlink to a custom field
...and 12 more!
V7.5 Work order management: Using the scheduler application
V7.1 Work order management:
Cancel service requests during work order cancellations
Configuring work order status changes with the Automated Flow Control feature
How to create routes and use with work orders
Routing a Workflow Process through an Escalation
Modified on by KartikKanakasabesan
If you had a chance to talk face to face with the development team that built a product, what questions would you ask? The development teams at Cloud and Smarter infrastructure at IBM are willing to join with you at a roundtable, along with some key industry analysts, to answer questions that you want to ask. This is not a webcast where you don’t see the person talking. During the roundtable, you will see the team answer your questions as you post them or talk to them using your webcam. All these events happen at 12:00 noon EDT between June and July. We are looking forward to meeting and engaging with you.
IBM SmartCloud Monitoring- Application Insight (June 24th)
Starting off the series of events is SmartCloud Monitoring – Application Insight. Julie Craig (Research Director, EMA) hosts a virtual roundtable with the team behind the development of Application Insight. They will discuss the changing landscape of application deployments and what it means to application teams of any size. This is an opportunity to learn the evolutionary approach that IBM is on, to address this changing landscape and to have your questions answered on 6/24.
Please register here at http://scm-ai-roundtable-eorg.eventbrite.com/
IBM Endpoint Manager (June 27th)
The IBM Endpoint Manager team has just released Version 9 of their product offering. The endpoint manager platform has been updated with enhanced security and allows for flexible deployment choices. The team that developed the solution is hosting a virtual roundtable and are willing to answer all the questions you wanted to ask but were too “shy” to ask, so join us at the event on 6/27.
Please register here at http://ibm-endpoint-manager.eventbrite.com/
IBM Application Performance Diagnostics - Lite (July 9th)
Donnie Berkholz from Redmonk discusses the problem of diagnosing application problems earlier in the cycle with an IBM business partner Prolifics and the IBM development team behind application performance diagnostics. They will talk about reducing the time and effort to identify and resolve application performance issues faster, and earlier in the cycle. The team is also looking forward to your questions, so please join us on 7/9.
Please register for the event at http://ibm-apd-eorg.eventbrite.com
IBM SmartCloud Analytics - Log Analysis (July 11th)
Audrey Rasmussen and the log development analytics team discuss how to leverage the power of analytics that can be derived from your systems log files. The team will host a roundtable to talk about the changing dynamics of the problem space and the synergy of BigData type technologies being applied to system logs to build scalable systems for IT Services. Please join us for the roundtable on 7/11.
Please register for the event at http://log-analytics-eorg.eventbrite.com
Over the past two years, we've seen engagement grow within the Service Management Connect
(SMC) community. As our community grows, we plan to evolve what we provide our community of service management practitioners, from the content to the platform on which it is hosted.
The next big change you will see on SMC is with our social platform. We're excited to migrate to the new IBM Connections 4.0, which will be available April 16. This new platform will provide additional capabilities, and will streamline all of our social assets into one environment. We believe this will be an upgrade to our overall user experience. As we migrate, we'll have to hit the pause button on some activities in order to move all of our data over. Here are some important details about the move:
- April 6 (9 PM EST) all product forums will move to read-only mode. You'll still be able to view previously asked/answered questions, but contributing to the forum will be disabled.
- April 12 (5 PM EST) - April 14 SMC, and all of developerWorks, will be in maintenance mode. During this time, the site will be completely unavailable.
- April 15 (9 AM EST) SMC is available again.
We apologize for any inconvenience our migration might cause, and we're always interested in your thoughts about the SMC community. Don't hesitate to send any feedback to firstname.lastname@example.org. Thanks for your participation in SMC, and we look forward to unveiling our new social platform.
Want to learn more about IBM Tivoli Monitoring? IBM Education Assistant offers dozens of educational videos at no cost! Here are the newest videos:
- How to run a SOAP query with the SOAP client command-line utility kshsoap - A 5-minute overview of how to use the command-line utility kshsoap on Windows, Linux, and UNIX systems, including techniques for debugging the SOAP query. Applies to versions: 6.1, 6.2, 6.2.1, 6.2.2, 6.2.3, 220.127.116.11.
- Dynamically modify trace setting with the tacmd command - Learn to set and list the trace settings with the tacmd command. This command, which is new in V6.2.3 Fix Pack 02, doesn't require you to log into the Service Console, nor does it use a specific port (that might be blocked by a firewall). Applies to version: 18.104.22.168.
- System p Agents 6.2.2, configuring and starting agents - This video covers the key concepts of the Tivoli Monitoring System p agents, how to configure the agents in AIX or VIOS environments, how to set up the connection with the HMC, and how to start the agents. It describes the agent processes and how they collect data, including how to configure them to collect data from the HMC without prompting for a password, by exchanging SSL keys. It also explains how to configure a Tivoli Monitoring System p agent to display data on the Tivoli Enterprise Portal. Applies to version: 6.2.2.
- Using the kulmapper utility to test the log format for the UNIX Logs Agent - The UNIX Logs (UL) agent, which is used to monitor generic user logs (GULS), includes the kulmapper utility. This video teaches you to use this utility to create and test your log format definition statements for parsing generic user logs. Applies to version: 6.2.3.
Troubleshooting and problem determination
- Private situations - What's a private situation? How is it different than an enterprise situation? Find out in this video! Also, learn about the private situation XML specification, and how to create and activate a private situation. Applies to versions: 6.2.1, 6.2.2, 6.2.3.
- Identifying problems that result in a core dump on AIX - Watch this video to learn to recognize when a monitoring application is stopping on AIX, determine whether it produced a core file, use the snapcore utility to gather files to determine the cause of the crash, and use traceback information from the core file to match it with known problems. Applies to version: 6.1.
- Diagnostic log collection steps for monitoring agent for i5/OS
- This video teaches you to check the version of the monitoring agent
for i5/OS, configure the agent to produce extensive trace information,
collect the agent RAS1 trace log files, and collect the agent i5/OS job
log (spool) files. Applies to versions: 6.2, 6.2.1.
- Troubleshooting the common monitoring agent for i5/OS problems - Learn to troubleshoot common problems encountered by the monitoring agent for i5/OS as well as high processor utilization by the agent job CT_AGENT. Applies to versions: 6.2, 6.2.1.
And don't forget to watch the rest of the Tivoli Monitoring videos
from IBM Education Assistant! You'll find videos about installation, configuration, component communication, Tivoli Data Warehouse, agents, event integration, situations, administration, troubleshooting, and Agent builder.
Last week I blogged about our migration to IBM Connections 4.0 for Service Management Connect
(SMC), which was originally scheduled for this week. The developerWorks team has put that migration on hold for the time being, so all SMC functions are available this week. We will keep you updated on the status of the migration.
When the migration begins, all edit options will be disabled, though you will have access to the all content in read-only mode. To read more about what's ahead with IBM Connections 4.0, click here
It's an exciting time for Service Management Connect
(SMC), with multiple improvements on the horizon. The SMC development team is working on a complete redesign of the community, with the launch scheduled for Pulse in a few weeks. So if you're heading to Las Vegas for the conference, the unveiling of "SMC Next" will be a nice opening act for Grammy Award winning recording artist Carrie Underwood. Don't miss your opportunity to see the new site, which is placing a greater emphasis on our development projects that are developing transparently, providing open access to release plans, roadmaps, and continuous open betas.
There are three demos spaces in the Solution Expo for you to view the new site, so please stop by! Also don't miss the Meet the Experts session, during which you can learn more about which products are developing transparently.
In addition to the site makeover, we're migrating our social platform next week, February 11-15. We're excited to migrate to the new IBM Connections 4.0 platform, which will move all of our collaboration assets (blogs, forums, groups, and wikis) to the same platform. Please note that during this migration, these social assets will be in read-only mode so that we can have static data to migrate. You will still have access to read blogs, best practices in product wikis, and discussions in our product forums, but editing and content creation capabilities will be disabled while we migrate. Editing and content creation capabilities are scheduled to resume February 18. We apologize in advance for the inconvenience.
We're always interested in your thoughts on the SMC community. Don't hesitate to send any feedback to email@example.com. Thanks for your participation in SMC, and we look forward to unveiling the new site.
Check out these exciting new videos about Tivoli software products. To find out about new videos sooner, follow IBM Education Assistant
Achieve around-the-clock administration and automation with this operations management software.
To learn more, watch our videos on these topics...
Change and Configuration Management Database
Now part of SmartCloud Control Desk, this integration platform for IT processes and operational management products helps provide unified asset and service management both digital and physical assets.
Watch these videos to find out more:
Composite Application Manager (CAM) for Transactions
Proactively monitor response time and availability of your business applications. Detect and isolate issues more quickly and easily for faster problem resolution.
Sound good? These videos provide information on version 7.3:
For more info, check these out:
Service Automation Manager
Automate requesting, deployment, monitoring and management of cloud computing services.
Learn more with these videos: Provisioning Manager
Automate best practices for data center provisioning activities to optimize efficiency, accuracy and service delivery. IBM Tivoli Provisioning Manager provides an integrated solution for IT resource lifecycle management.
Watch these videos to find out more:
- Version 5.1 videos:
- Managing computer groups and software groups - 3 demos
- Automation Package Development Environment - 4 demos
- Basic level compliance - 5 demos
- Intermediate level compliance - 12 demos
- Viewing and remediating software issues - 2 videos
- Discovery technologies - 4 videos
- Core agent services and device management service
- Demonstration of the graphical user interface
- Installation and migration
- Relationship between workflows and logical device operations
- Running a compliance management report - 3 videos
- Understanding the software model
- Using the Workflow Editor
- Running workflow and viewing workflow execution results - 3 videos
- V7.1 Patch management - 2 videos
- V7.2.1 Administration
- New! Automation Package Developer Environment (APDE) - APDE is an Eclipse plug-in that allows you to create, edit and view workflows and packages. In addition to learning about its benefits, you'll learn about the configuration and log files needed to resolve problems.
- Tivoli media gallery