In the preparation for Pulse 2014 , I've been talking with folks from the IBM Software Accelerated Value Program (AVP) team to see what exciting things they are planning at the conference on February 23 through February 26. Recently, I caught up with Janis Thomas, IBM Accelerated Value Leader and Pulse Red Carpet Lounge coordinator, to find out what's in store for Pulse attendees.
Can you give readers a quick refresher on the IBM Software Accelerated Value Program?
Janis: Absolutely! The IBM Software... [More]
Relationships of trust and understanding within your own business are crucial to every success. You may have relationships with key players from your in-house departments who play a part in the full cycle of your service delivery or product offering. Maybe your business relies on external suppliers to advise you of product choices, changes with demand, or best route to market. Your IBM software investment is no different! In fact, as a foundation to your business processes and the interface to your customers, it could be the most... [More]
Are you doing your semi-annual planning for upgrading hardware and want to know if you need to also update any software releases?
Are you rolling out a solution with different products and wanting to know whether they can all be deployed on a common platform or will they all work with a common database or browser?
We have the solution that should help you answer these questions and more:
Software Product Compatibility Reports (SPCR) is an innovative tool designed to allow customers to easily generate... [More]
IBM Software Subscription and Support (formerly software maintenance), is an affordable and renewable product upgrade and technical support solution, available for the IBM-distributed software licences you have purchased. Subscription and Support gives you access to new releases and versions of your licensed IBM Software, online technical support, enhanced self-help and search capabilities, and assistance with problem resolution by phone for all Severity 1 situations.
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If you use Maximo Asset Management, you need to check out these videos from IBM Education Assistant! There are over 30 videos designed to help you use the product and troubleshoot problems. Browse the full list of Maximo Asset Management videos or use the links below to jump straight to a particular topic.
V7.5 System and application management :
Configuration to populate ownergroup field for service requests
Creating a new work shift with the... [More]
If you had a chance to talk face to face with the development team that built a product, what questions would you ask? The development teams at Cloud and Smarter infrastructure at IBM are willing to join with you at a roundtable, along with some key industry analysts, to answer questions that you want to ask. This is not a webcast where you don’t see the person talking. During the roundtable, you will see the team answer your questions as you post them or talk to them using your webcam. All these events... [More]
Over the past two years, we've seen engagement grow within the Service Management Connect (SMC) community. As our community grows, we plan to evolve what we provide our community of service management practitioners, from the content to the platform on which it is hosted. You might have noticed that over the past two months, we've onboarded several new 'open beta' projects on which our developers are working. These include IBM Application Performance Diagnostics , IBM Log Analytics Workgroup Edition , and IBM SmartCloud Monitoring -... [More]
Want to learn more about IBM Tivoli Monitoring? IBM Education Assistant offers dozens of educational videos at no cost! Here are the newest videos: Administration How to run a SOAP query with the SOAP client command-line utility kshsoap - A 5-minute overview of how to use the command-line utility kshsoap on Windows, Linux, and UNIX systems, including techniques for debugging the SOAP query. Applies to versions: 6.1, 6.2, 6.2.1, 6.2.2, 6.2.3, 220.127.116.11. Dynamically modify trace setting with the tacmd command - Learn to set and list the trace... [More]
Last week I blogged about our migration to IBM Connections 4.0 for Service Management Connect (SMC), which was originally scheduled for this week. The developerWorks team has put that migration on hold for the time being, so all SMC functions are available this week. We will keep you updated on the status of the migration. When the migration begins, all edit options will be disabled, though you will have access to the all content in read-only mode. To read more about what's ahead with IBM Connections 4.0, click here .
It's an exciting time for Service Management Connect (SMC), with multiple improvements on the horizon. The SMC development team is working on a complete redesign of the community, with the launch scheduled for Pulse in a few weeks. So if you're heading to Las Vegas for the conference, the unveiling of "SMC Next" will be a nice opening act for Grammy Award winning recording artist Carrie Underwood. Don't miss your opportunity to see the new site, which is placing a greater emphasis on our development projects that are developing... [More]
Check out these exciting new videos about Tivoli software products. To find out about new videos sooner, follow IBM Education Assistant on Twitter. Netcool/OMNIbus Achieve around-the-clock administration and automation with this operations management software. To learn more, watch our videos on these topics... Overview New! A 5-minute introduction to the generic_clear trigger - The generic_clear trigger is used to correlate a Problem and a Resolution. When a Resolution for a particular event is detected, the Problem event is then cleared... [More]
In getting ready for Pulse 2013 and I've been talking with folks from different IBM teams who will be at the conference on March 3 through March 6. The IBM software Accelerated Value Program team hosts exclusive events for its clients at Pulse, including the Red Carpet Lounge - and I am intrigued to learn more about who attends, and just what goes on in this vibrant area which 'buzzes' in the Expo each year! So I caught up with Maria ("Mary") Tafuri , Worldwide Program Director of the IBM Software Accelerated Value Program for IBM... [More]
Have you watched the latest Tivoli videos provided by IBM Education Assistant? Tivoli Application Dependency Discovery Manager Gain visibility into services and their IT dependencies to manage your business proactively. Tivoli Application Dependency Discovery Manager allows you to automate discovery and configuration tracking capabilities to build application maps that provide real-time visibility into application complexity. New! Converting from a synchronization server deployment to a streaming server deployment More videos from IBM... [More]
We recently added a new technical library to Service Management Connect . The purpose of the technical library is to provide our users with professionally written technical articles to assist our users with the implementation and usage of our products. The most recent article published describes how to use Tivoli Storage Manager to back up and recover a DB2 database. Here's the overview of what you'll find in that article: IBM Tivoli Storage Manager is a software product that addresses
the challenges of complex storage... [More]
When Tivoli launched its transparent development process this year, there was a goal of making ten of our projects fully transparent. And by fully transparent, we mean that these projects are making key development artifacts available in the open. These artifacts include the following: Release plans, and individual work items from within the release Development milestone schedules Product roadmaps Early designs Beta downloads With the recent launch of three new development projects, we have reached our goal, and there are plans to make... [More]
Welcome to the new Service Management Connect (SMC) team blog. This blog will be used to provide general information about SMC, as well as overall strategy around the IBM Tivoli service management portfolio. The SMC team will provide regular updates on many topics, including the following: General SMC community information Strategy and direction of transparent development Tivoli User Community updates Important events Key support information And much more Visit the Service Management Connect team blog often for future updates from the SMC... [More]