In a faster and digital world, everyone expects things to be available at their fingertip. The mobiles, tabs, network, data, cloud, etc. is slowly making it possible now in most of the fields like banking, education, travel, etc. Healthcare is not far behind. The digital data and the infrastructure is growing enormously in the healthcare industry. The devices required for medical investigations or treatments are increasing and so the data and reports generated by these devices. Electronic Health Record (EHR) is one such method of storing patient’s information which is been highly popular in the healthcare industry. The data could be either in a structured or unstructured format and there are different vendors who provide the options to save healthcare data. When we talk about EHR application how can one not talk about Epic? It is one of the vendors which has a popular healthcare application that saves the patient record in a database and IBM provides the faster and reliable backend storage option to store and retrieve this healthcare data.
Out of multiple storage options from IBM, IBM Storwize V7000F, an all flash storage array, is an option which also performs within the acceptable performance criteria set by Epic. For more details and best practices of using IBM Storwize V7000F for Epic applications, please refer this link.
As healthcare being an important and critical aspect for anyone, it becomes imperative to keep healthcare applications and the platform which is supporting the applications to be available all the time. A patient’s life is dependent on the availability of the health record and the prompt services, if required, in an emergency situation. To ensure this high availability and high response service from the storage platform, IBM has an option for organizations to avail IBM’s Priority Support Service. This service is highly effective in managing the prompt support service required anytime. Signing up IBM Priority service provides two types of services below:
Custom Technical Support (CTS) service along with the standard Basic service is the highest level of 24x7 customized, proactive, remote technical support. CTS provides Priority voice and electronic entry into IBM’s support structure to assist with support for an organization. It provides an assigned Technical Solution Manager (TSM) from an enhanced technical team to act as an advocate and an expedited, single-point of entry into the IBM support structure.
Enterprise Support Option (ESO) is an optional add-on to standard CTS service that provides the flexibility of price and service. It enhances CTS services by additional two services 1) ESO Integrated Hardware 2) ESO Integrated Priority Development Support Team (PDST)
These services will ensure that the storage system is set up and configured correctly the first time, it runs well with expected levels of performance, functionality and its availability in the healthcare organizations is maintained at the highest level.
So any organization that is planning to deploy important and critical healthcare applications like Epic and IBM Storage, it is highly recommended to opt for IBM Priority Support Service which will let the healthcare organizations take the advantages of the support services available without any delay and further enhancing the healthcare services of their patients.
Disclaimer: Above are my personal thoughts and not necessarily of my employer.