Measure to Improve – Set Goals, Establish Targets, Measure actuals
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One of the food safety team's recommendations to the city of Da Nang, Vietnam, to improve food safety, is to begin measuring success of the city's food safety-related activities. To display this, our food safety team is suggesting that a food safety dashboard be created and managed.
To facilitate the creation of this dashboard, we held a cross-departmental “Workshop of KPIs/Dashboards” with members of all departments in the city who are collectively responsible for ensuring the safety of food all along the supply chain. During the workshop, we showed several examples of how dashboards are used by individuals, billion-dollar corporations, and governments. We described what makes a good Key Performance Indicator (KPI). We suggested what questions need to be answered for each KPI around data ownership, accountability, frequency of collection and so on. We also presented a starting point for what might become a food safety dashboard for the city. This was only a draft and just to get a discussion started:
The attendees of the meeting found the information quite useful and have already suggested some additional measurements which they would like to see added to such a dashboard. We are really hoping that this is a catalyst for the departments to work even closer together to further improve the food safety in Da Nang – for citizens and visitors.