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Taking the mystery out of uploading data to IBM for your PMR
No need to stress over uploading data to IBM technical support staff for problem determination of any problem you reported. There are three very easy ways to accomplish that. You only need to choose one of them. Method 1: (This is my preferred way since it is very simple and easy!) Use this when your data is small or like text based (such as an email). Send the files via email as attachments to: "websphere_support@mainz.ibm.com" and place "PMR xxxxx.bbb.ccc" in the subject line. The xxxxx.bbb.ccc is the full PMR number for... [More]
Tags:  websphere ftp upload sr wpg partner pmr gateway ecurep problem support |
Case study for WebSphere Partner Gateway Update Installer Validator
Hey! Thank you to all who attended the WebSphere Partner Gateway (WPG) Technical Exchange about UPDI Validator on October 12. For those of you who missed it, here is the link to the presentation so you can have the materials too. To help you master the concepts, here is a case study: Client's WPG machine is at 6.2 base level (General Availability or GA) with a new install and she has never used UPDI before on this machine. What can she do to enable the WPG UPDI validator on this machine? Solution 1: Since this client has never used UPDI on this... [More]
Tags:  wpg partner websphere wste validator gateway updi |
Think Like the Support Center Pro! Faster Turnaround Time in WPG Problem Determination
This has happened to people who report problems to the Support Center... You call and wait anxiously for a call back and later to find out that you did not submit enough information. You are told "The logs you uploaded did not contain the details we are looking for". You are thinking .. how could that be? Here is a simple tip to help improve your turnaround time when you open a ticket with WebSphere Partner Gateway (WPG) Support Center - Always have your debug logs uploaded! How are debug logs different from "non-debug"... [More]
Tags:  troubleshooting gateway wpg websphere partner |
Conquering those Security Woes in WebSphere Partner Gateway 6.2
So have you been having issues with Certificate Management on WebSphere Partner Gateway (WPG) 6.2? During this period I have dealt with a number of these issues and I thought I would share some useful links to help troubleshoot these issues. During WPG processing are you getting errors such as CertPathBuilderExceptions in your logs. This normally refers to Certificate Chaining errors where WPG is unable to build the certificate path. To resolve this issue please refer to document: Avoiding certificate chaining errors when loading Public... [More]
Tags:  gateway conquering websphere 6.2 faq security partner wpg woes |
Understanding How To Use The Archiver Utility Provided With WPG 6.2
So, have you been having issues when usng the Archiver Utility on WebSphere Partner Gateway (WPG) 6.2? During this period I have dealt with a number of these issues and I thought I would share some useful links to help troubleshoot these issues. WebSphere Partner Gateway provides an Archiver utility for archiving and purging data from the system. Using the WebSphere Partner Gateway console, you can schedule the archiver task to run automatically without manual intervention. In case of failure, the report and the corresponding error event... [More]
Tags:  websphere partner utility gateway wpg archiver |
Resolving Out of Memory Errors when running WPG on WebSphere Application Server 6.1
So have you been experiencing any of those nasty Out of Memory error messages when running WebSphere Partner Gateway (WPG) on WebSphere Application Server 6.1. During this period I have dealt with a number of these issues and I thought I would share some useful links to help troubleshoot these error messages. The first step in troubleshooting these Out of Memory error messages is to enable verbosegc on your WebSphere Admin Console. To activate the verbosegc trace, use the Java runtime option -verbose:gc. This value is set in WebSphere... [More]
Tags:  oom wpg was 6.1 memory |
Grabbing that Migration Bull by the Horns
As the End of Service date (30 September 2010) approaches for WebSphere Partner Gateway (WPG) version 6.0, it is time to grab that Migration Bull by the horns and begin the process of upgrading to a newer release like WPG 6.1, 6.1.1, or 6.2. I thought I would share some useful links to what's new in WPG 6.2 and to some WebSphere Software Technical Exchange (WSTE) presentations for migrating from WPG 6.0 to a supported WPG release (6.1, 6.1.1 or 6.2) that will help you to steer that migration bull in the right direction. To learn what's new in... [More]
Tags:  6.1 6.1.1 6.2 partner migration wpg 6.0 gateway websphere |