Oftentimes opening a Service Request (SR) or Problem Record (PMR) is a last resort so wouldn't it be nice if you could learn from the experience of others and lower the number of SRs you have to open? Well, at the IBM Programming Labs we periodically analyze problem records and any trends associated with them. Knowing beforehand what's out there can pay dividends in time and effort.
In December and January we saw a trend where a number clients experienced the symptoms documented in APAR IT03168 . On... [More]