Technical Support Chat
Rick Bowers 06000180CR Comments (8) Visits (20210)
At IBM we are always looking for new ways to enhance your Support experience. If you are a client of IBM WebSphere Application Server on distributed platforms or IBM WebSphere MQ on distributed or z/OS in the USA you now have the opportunity to interact with us in a whole new way - Technical Support Chat.
With Technical Support Chat you can discuss your request and communicate one-on-one with an experienced Level 2 Support Engineer. And because we know that every Service Request is unique, at any time during the chat, you or the Support Engineer can seamlessly transition to one of our more conventional communication methods, such as phone or email.
Ready to get started?
Technical Support Chat is currently in a pilot phase and available from 9 a.m. – 4 p.m. ET Monday-Friday for USA based clients. IBM reserves the right to modify and/or discontinue Technical Support Chat at any time.